Natural Life Reviews 

It's so bad there are no words to do it justice. All I can say is "Buyer Beware."

The clothing and products are great quality and adorable! I’ve purchased SO many things from Natural Life. Anytime I’ve had a question or an issue (maybe only 2 issues despite multiple orders over 3 years), customer service has responded quickly and gone out of their way to be helpful. I once ordered a tumbler and promptly broke the lid (totally my fault). I reached out and they sent me a whole new tumbler. I can’t say enough good things about this company. I’m disappointed to see there are negative reviews because it does not gel with my experience whatsoever. Sometime last year they announced via social media that another company was impersonating them and I have to believe the negative reviews are related to that. I order through their app and all of the packages ship from Jacksonville (not China) and arrive in about a week. I get so many compliments on their products and recommend them almost daily!

Horrible experience. Wasted an hour of my life I can't get back. Almost went with used websites that sell the same items for a discount.

Firstly, the website did not recognize me even though I ordered once before. Had to go through the whole rigmarole to reset up an account and activate my account. Took SEVERAL times to add a password before it realized I ADDED A PASSWORD! After clicking on the activate email it THEN recognized me. In fact, I tried several times to have it send me both a text and email resetting my password. NO MESSAGE EVER CAME THROUGH and yet I was clearly in their system. Then I spent an extraordinary amount of time trying to get Apple Pay to work. Didn't work on their website on my laptop (HATE IT WHEN COMPANIES DON'T ALLOW THAT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!), then tried to go on my phone and it STILL would not allow APPLE PAY even though for a split second it showed it as an option. Googled it several times and it said Natural Life does accept APPLE PAY. THEN waste a lot of time trying to download the app. THEN had to add my address/shipping address several times before it "stuck", THEN had to try several times again and again to try to use APPLE PAY to get my order to go through. It finally did on the last and about tenth time. All the while got an incredibly insulting text message telling me I needed to finish my order. Unbelievable. You have one of the worse ordering websites I've ever seen and you have the audacity to send me a text message telling me to not leave anything behind in my cart and pay YOU money when I've been trying to for a long time? Horrible. Then it gave me the option to text customer service and of course I did (before it FINALLY went through) and got a pre-written message saying they contacted customer service and would get back to me. Yeah right. This company clearly does not spend ANY MONEY on anything that really counts such as 1) recognizing previous buyers when they return 2) setting up good "forgot password" software 3) Letting people use APPLE PAY on the website either via laptop or phone 4) allowing customers to use APPLE PAY when they do bother to download the clearly junky app and try repeatedly to pay. How absolutely horrendous and awful this experience was. Wish I would've spent more time searching used websites for the two insulated bags I wanted. By some miracle the 15% coupon worked. About the only thing that did. Natural Life has been in business long enough and made enough money (based on the number of reviews listed) to be able to spend money on good software and a good customer service buying experience. Businesses lose billions of dollars a year in the US on poor customer service and in fact waste a lot of their own money paying customer service people to deal with all of the problems the company creates!!!!! Riduclous and I've lost all respect for this company. The worst part? They don't care, will never reply to my complaint and will ABSOLUTELY never change. Go elsewhere if you can. AWFUL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! P.S. I was shocked to see an approval rating of only 2.6 on this Trustpilot website. Clearly I am not alone in my bad experience and briefly saw there are a lot of issues people are having with quality too. Ugh! Who are these owners? Do they know anything about running a business after all this time? On the rare chance Natural Life does respond, if you offer a discount for a future order I will scream.

I used to trust and love Natural Life clothing. I only buy rayon and bamboo fabrics. That was how I found them. I have 3 of their rayon dresses. I have their rayon pants. And ordered more. Unfortunately not only have the recent items not been rayon but a KNIT. But the size was insanely large. It was just cheap and horrible. Instead of treating me like a respected repeat customer. They automatically charged me almost 8 dollars to return. I know how much commercial shipping costs and that's double what they pay. And the mistake is theirs. They've lost a loyal customer. Order # 36713244

I placed my order 5/16/2025, after waiting almost a month, the tracking states it has been delivered, I did not receive anything. As another person posted, according to their website they are in Jacksonville FL, but when I got the tracking for the shipment it was from CHINA (by the way I live in Florida), when you go on their website and try to contact them, not possible! this is a scam! BUYER BEWARE! I hope I get my money back but doubt that will happen!

I’m still waiting for my order ..most likely I will never receive.
They want to make the online store look American as apple pie but it is ships from China.Not a problem for me accept they should tell you that you will wait for months.. but who knows if it will ever come..

Bought a sheet set from Natural Life 5/28/25. They arrived, but are so incredibly thin! You can see through the top sheet! Also, they’re really not all that soft, even after being washed. I’ve gotten sheets from other sellers that are far higher quality for half the price!

Yes, their stuff is cute. But buyer beware: the quality is not there, especially for the prices they want!

First, signing on is ridiculous. I bought some really cute items. The fabric is incredibly cheap. Very thin. One dress I wore tore the first time I wore it. Unfortunately I was in the midst of moving and missed the 30 day return deadline. So I was stuck with over $100 of shamefully poor fabric that I was too embarrassed to wear. Everything went to donation. It’s all adorable but don’t believe the reviews like I did. They could not be authentic. I made up the date below because after 7 steps it’s not worth ge back to my order history. It’s shameful

Everything sold by this company is “Made in China”
I made a huge mistake and didn’t research this company as I usually do.
I don’t WANT to buy anything MADE IN CHINA much less wear it.

Everything I have bought has been of excellent quality and reasonably priced. The merch on sale is voluminous. Customer service stellar.
There is a warning on their Instagram that several companies are fraudulently impersonating them selling low quality products. Thua is dated March 15, 2024.
Just use their app.

So far, I have liked the clothes I have bought, 3 sun dresses and a maxi skirt. Their sizes can be off, so be careful. My biggest complaint is their packaging. Everything gets shipped in the smallest plastic bag they can put it in, and everything is INCREDIBLY WRINKLED. I attempted to iron the wrinkles out at home, but they were so deeply embedded, I ended up taking them to my dry cleaners for professional ironing. So, it ended up costing me money just to be able to look like I hadn't slept in them for a month. Disappointed to say the least.

Never recieved order. Was told I could only be refunded 70%of my purchase amount. Why only 70% for products never received. Never recieved the refund! No money, no products...the only thing I did receive was a $150 void in my bank account and empty promises

I love this company!!! I have purchased clothes, sheets, tapestries, totes, wall hangings, shower curtain, bathmat, etc. I buy something almost every other week. I watch the sales. I had no problem returning a shirt that didn’t fit. I get my packages within 7 business days like clockwork.

They have, by far, the WORST customer service I have ever seen. Good luck if you order something and it gets lost in the mail, which is highly likely. Its a nightmare trying to resolve issues. Save your time and money and shop elsewhere. They do not care about customer service at all.

Worst customer service person I’ve ever spoken to on the phone. Only one word for it. RUDE!!!!!!!! I waited 10 minutes to even know if I was still on the line so I hung up and called back and waited. Another seven minutes to be verbally assaulted by whoever is at your front desk. People should never have to deal with this kind of customer service and nobody should be paying somebody that’s that bad at it!

Natural life has good quality clothes. There is a knock off company site @ naturallifes.shop that makes clothes & items that look like Natural life but they are a scam site. DONT get them confused!

Customer service is terrible and the ads are misleading.

where are all these bad comments coming from. I love this store! would give it five except... prices are to high and shipping is slow. I have shopped with them 4 times now.

Bought a shirt for my wife, it's so cheap. Customer service is beyond terrible. They need negative 5 stars

Nice stuff, but lousy customer service when it comes to returns. Dropped it off at the post office three days ago; have the receipt with the tracking number but it still says USPS is waiting for the item. I’ve emailed them twice already and, like their website says, “chirp” as in crickets as in NO RESPONSE. $150 worth of items! Don’t even want the store credit anymore as I will NEVER purchase from them again.