Easy to order. Good communication. Just over two weeks from order to delivery. Once notified of readiness to ship, our rug arrived next day. Product looks consistent with the samples received. I am w... See more
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Absolutely faultless experience from start to finish! We were sent numerous samples by next-day delivery, which made choosing the perfect rug so much easier. Once we placed our order, the communic... See more
The rug that I ordered is of a really beautiful quality, thick, soft and just as expected. Ordering was easy, after receiving samples of both the wool and the bindings and i was kept updated about pro... See more
Great website easy to use and wide range of options. Good communication once I ordered keeping me informed of the progress. Well packaged for protection and looks fantastic in place. We’ll be placing... See more
Company details
Written by the company
The Natural Rug Company is a UK specialist in Nature Fibre Rugs. We sell made-to-measure, bespoke Natural Rugs in a variety of materials. - Sisal, Seagrass, Jute, Sisool & Coir - 100% Luxury Wool - Custom Borders and Bordering - Use our Online Rug Designer Tool today - Family business - United Kingdom - Free Delivery to Mainland UK "Let us make the rug that makes the room"
Contact info
1 Acacia Grove, CH48 4DD, West Kirby, United Kingdom
- 03330 344 403
- contact@naturalrugcompany.co.uk
- naturalrugcompany.co.uk
4.8
Excellent
88 reviews
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Hasn’t replied to negative reviews
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Lovely rug samples delivered quickly
Rug samples delivered very quickly. I was kept informed about delivery. The samples are lovely. The only disappointment is there isn’t a sample of the border.
March 2, 2026
Brilliant service and superb quality…
Brilliant service and superb quality product.
Thank you for your prompt shipping and excellent customer communication.
February 16, 2026
Given lots of help with the order
January 29, 2026
Easy to use website and friendly service
January 13, 2026
So pleased to find this amazing rug…
So pleased to find this amazing rug company - superb range of products including my recent purchase: a polypropylene rug which looks exactly like sisal... perfect for areas of heavy domestic use in homes with pets, for example!
October 7, 2025
Easy to order samples of rugs
October 29, 2025
Amazing
Amazing! From the online shopping experience to deliver service is great. The quality of the rugs is unmatched.
September 16, 2025
I love my Natural Rug Company door mat
I love my Natural Rug Company door mat. I chose the grey colour, but it is much nicer than a grey more of a purple/grey which is gorgeous. It was delivered very quickly and is a nice replacement for our old large door mat which the previous owners left which must have been 30 years old.
October 5, 2025
website easy to use
September 30, 2025
Took delivery of the rug I designed…
Took delivery of the rug I designed myself today and am very happy with it. Great quality and great customer service. Thank you very much.
September 25, 2025
Unprompted review
Very helpful as my order was going to…
Very helpful as my order was going to Ireland Looking forward to its arrival.
September 22, 2025
We cannot recommend the Natural Rug…
We cannot recommend the Natural Rug Company highly enough and especially Jensen whose customer service skills are exemplary.
In ordering our rug, we were confused by the similarity of names between two different rug companies and muddled our order.
Jensen sorted out our problem with courtesy and reassurance. Thank you Natural Rug Company!
September 11, 2025
Unprompted review
Really easy to navigate website
Really easy to navigate website, love the fact you can order samples to view at home. The design your own rug is clear as well with information on all available components.
August 17, 2025
Easy to select the size I wanted
Easy to select the size I wanted . Useful feedback was only that payment was a little glitchy but not enough to put me off .
July 6, 2025
New Hearth Rug
An excellent company to deal with. I placed my order over the telephone. Ben was extremely helpful and the transaction was very smooth.
June 23, 2025
Really easy to order a sample
June 5, 2025
5 star customer experience
5 star customer experience. Super helpful, knowledgeable staff. Personalised service and advice. Highly recommend as a company.
May 27, 2025
Beautiful Divine Golden Sands sisal…
Beautiful Divine Golden Sands sisal runner for our hall. Superb quality and made to measure. Contact between ordering and delivery was excellent. Made in the UK too.
May 20, 2025
Unprompted review
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