Naturcontact Reviews 

amazing shoes. i really love it, they are very comfy, cool design and well made.

I purchased a pair of Tracker Vegan Leather barefoot shoes in November 2025. By the end of January 2026 the seam between the upper and sole had failed at the toe and they were no longer waterproof. In my experience they are not fit for purpose. I am 73 and walk a small dog in suburbia. So disappointing as they are comfortable, flexible, cosy and warm. Reinforce the toe and I'll try another pair.
Outback X barefoot hiking shoes with stronger toe design are still brilliant

Right sizing and pricing. Excellent and comfortable shoes for gym, walking and yoga classes. Delivered on time, and communication with Natur Contact team is brilliant

...lovely colour scheme also...

This is a super company. The shoes are comfortable with good advice on sizing - I've bought 2 pairs for myself and 1 pair for my son - so far! I have wide feet and am nortorious for blisters, but I can walk and walk in these without the slightest irritation which is miraculous!
They are also good value for money - a fair price for high quality.
And finally, excellent customer service. I've made contact a few times about different things and they always respond promptly, fairly, and helpfully.
No, I'm not related to them! Just a happy customer.

Warning to anyone thinking of buying from this company. They will try to make you waive your rights, which is not legal under UK consumer law, and they will do everything they can to not give you a refund. They have finally, after over two months and 30 emails, photos, contacting their legal dept, getting advice from Citizen's advice etc, given me my full refund. Twice during the two months they stated "the matter is now closed" but I persisted because I knew my rights. I think they hope people will just not bother or get fed up trying so they wear you down. I will NEVER buy from them again and neither will I ever recommend them to anyone so they have lost out in the long run with their short sighted attitude. I am sure they will respond with a nicey nicey reply to make themselves look good but they have the worst customer services I have ever come across. DO NOT buy from them.
They also state they use DPD but it was all Evri with my order and returns.
EDIT 16.01.26
WOW! Just had an email from TrustPilot to inform me that NaturContact flagged my review as containing "harmful or illegal" content but Trustpilot found it to be within their guidelines so it's been posted. However, NaturContact's reaction is illuminating. I would suggest that if they don't like being given one star reviews for their appalling customer service that they improve it. 16% of reviewers would agree with me!

I wear them to work, for errands, and long walks. They’ve become my go-to shoes without even thinking about it. =)

My boots arrived promptly, they were lovely, and their returns policy works as promised. I had to return them because they weren't suitable for me.

the Terra Flex 2.0 shoes were a bit of a disappointment, but NaturContact were very good in helping me find an acceptable replacement.

Loved the shoes and the whole experience! I have 2 pairs already. Amazing customer service

The ordering process was simple and the staff at NaturConact were helpful, but they do not provide a viable means to return items from the United States. Shipping and customs cost made returning a pair of shoes not cost effective. Naturcontact should not advertise returns from the United States unless they provide a US shipping address.

I encountered a problem with shipping as the shipment was split into 2 orders and I had tracking only for one. When I inquired about my other order, the company replied promptly and did everything they could to solve my problem. Easing my mind knowing the details.

Nice product, as a reasonable price and the customer service was excellent. They have a nice habit of answering the phone and/or emails.

Fast delivery, excellent product. Highly recommend 👌

Do not buy from this company! We purchased 3 pairs of shoes that are supposed to be water proof and they most certainly are not. We are having to pursue a claim to get our money back. The customer service team are awful

Arrived quickly and the exchange was made easy

If you are thinking of buying from Naturcontact, read this first. My experience has been a masterclass in how to abuse UK consumer rights and bully customers.

I ordered two pairs of shoes. One was fine, but the other arrived clearly used—scuffed, dirty, and with the inner logo worn off. Because I was away for the bank holiday, I opened the box four days after delivery and reported it immediately with photos.

Their response? They flat-out refused a refund, citing a "store policy" that claims any issues must be reported within 24 hours. When I pointed out that under the Consumer Rights Act 2015, goods must be of satisfactory quality and that faults discovered within 6 months are legally assumed to have been present at delivery, they decided to rewrite the law.

They actually told me: "The burden of proof lies with the customer to demonstrate that any such issue was present at the time of delivery."

This is incorrect. Under UK law (Section 19 of the CRA 2015), the burden of proof is on the retailer for the first six months, not the customer.

When I mentioned exercising my right to a chargeback via my bank, their "Legal Team" quickly sent me a series of threatening emails. Instead of addressing the faulty product, they tried to intimidate me.

Here are direct quotes from the emails they sent me:
• "Any attempt to initiate a chargeback... would be against our store policy, consumer law, and contractual obligations."
• "We will be left with no choice but to take the case to Small Claims Court."
• "You will not only lose the case... but also be required to cover all legal expenses incurred."
• Most shockingly, they claimed that using my bank's consumer protection services "may constitute fraudulent activity." Which is honestly laughable 😄.

They even offered a "gesture of goodwill" to send a replacement pair, but only if I dropped my rights.

When I refused and asked for my money back, they doubled down on the threats.

Honestly, the £73.89 isn't worth my time or energy to fight, but it seems it is everything to them. If their business model relies on sending out used returns as new stock and then threatening customers with legal action to hold onto a few pounds, it sounds like they need the money more than me.

I expect they will try to reply to this with some more made-up "legal" nonsense to protect their reputation. But what they don't understand is that will just further reveal themselves. It's honestly sad to watch.

Update:
I have recently checked out there website, and it looks like they might have changed. The website and logo are different and hopefully there customer service practises are different too. If they respond fairly and fix there mistakes I would happily remove this review, but I'm yet to find out.

RESPONSE TO COMMENT:
Order number: #36088
Shoes arrived: 22nd August 2025
First contact: 26th August 2025

The shoes were not purchased under this profile name.

To be clear, I have hard evidence of the entire interaction. If Naturcontact are attempting to “play dumb,” it is a weak tactic to avoid the exposure. I hope they own up soon.

I have also reviewed their returns policy and related details. I think I may have been slightly presumptuous about the company’s changes.

In their marketing, they claim their products are "all-season" and made of "waterproof leather." However, a closer look at their returns policy reveals a disclaimer indicating the shoes are not fully waterproof, which looks misleading. Additionally, their returns policy states that consumers who purchase items at a discount must waive their consumer rights. Fact: it is impossible to waive statutory rights in the UK, so I hope they correct this error promptly.

I strongly advice avoiding this company.

Bought the hiking boots as a gift. The advice to size up was spot on, especially with the insoles. Look nice on, not too clunky. And customer service responded helpfully to a pricing issue. Great company to deal with. My 3rd purchase!

Confusingly the 2 pairs of boots ordered, paid for and confirmed at the same time were dispatched as separate postings. Although this was resolved quickly it was a disappointing experience. However, delighted with both items meeting all high expectations.

Communication with the company, especially the process of returning goods wes very good considering it was around Christmas time and they must have been rushed off their feet, but the delivery firm was absolutely rubbish. The first delivery went to a property 100 meters away down the close, so I had to track it down using the photo supplied,and the second delivery again went to a completely wrong address and left outside on the street, brought round to my address by a kind resident. Evri don't deserve anyones business.

I honestly forgot I even had shoes on 😅