Nature Hills Nursery Reviews 594

TrustScore 2.5 out of 5

2.3

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Rated 1 out of 5 stars

I placed an order with Nature Hills Nursery on January 30th for Ebb Tide roses — over $300. At the time of purchase I was told they would ship mid-March. It is now late April and my order still sh... See more

Rated 5 out of 5 stars

On April 18, 2026, I ordered two 5-gallon (#5) rhododendrons and two 1-gallon painted ferns. They arrived within a week. The rhododendrons were huge, green and seemed to be in great health. One fer... See more

Rated 3 out of 5 stars

On March 27, I ordered a Chaste tree, shrub form, for a very sentimental reason. My son’s 11th birthday is coming up, he recently passed away and I wanted to plant something special on his birthday wi... See more

Company replied

Rated 1 out of 5 stars

I ordered 5 pink Muhly bushes and even though I did not expect large plants I was not prepared for what I received. I paid $99 for 5 tiny specimens barely measuring 3" across and 4" high. I should n... See more

Company replied

Company details

  1. Plant Nursery
  2. Garden Center

Written by the company

As of mid-2025, Nature Hills Nursery is under new management, using high-quality nursery partners to reduce errors in shipments, and has added a new dedicated customer support team. We are dedicated to giving you the best experience and the best plants for your garden. Please reach out to us with any concerns and we will be happy to help you resolve them! Nature Hills Nursery is a leading online nursery specializing in a wide variety of trees, shrubs, perennials, and grasses delivered directly to your doorstep nationwide. With a strong commitment to quality and customer satisfaction, Nature Hills offers expertly-grown plants, professional packaging, and the exclusive Plant Sentry™ system to ensure healthy, pest- and disease-free plants upon arrival. Discover premium plants and expert advice to help your garden thrive with Nature Hills Nursery’s user-friendly website and prompt shipping services.​


Contact info

2.3

Poor

TrustScore 2.5 out of 5

594 reviews

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Replied to 92% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

This was a great value

This was a great value! Our trees were sent promptly and packaged well so nothing was damaged. Also the bit of dirt on the roots was still moist. Once they were ready to plant we could look at several videos from the company on what they recommend.

May 24, 2023
Unprompted review
Rated 1 out of 5 stars

Deplorable customer service

Deplorable customer service. This company essentially stole $200 from me. They sent me a dead tree and refused to replace it without additional charge or refund me. DO NOT SHOP HERE

July 28, 2023
Unprompted review
Rated 5 out of 5 stars

Safe upon arrival peach tree

Ordered a peach tree that came nicely tucked away in a box. Was in good condition and planted it right away! My baby is doing great! No complaints and will order again if I need something else.

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

They live!

I’ve bought several plants from Nature Hills, and they’ve all arrived in great condition! Zero issues.

June 25, 2023
Unprompted review
Rated 1 out of 5 stars

Total scam

Total scam. If I could give them zero stars I would. They sent 2 live oak trees by fedex ground from CA to SC in middle of July. Fedex took forever to delivery them and when they arrived the top 2.5 feet were grayish. Shortly after the top 2.5 feet of each tree died. I sent in crystal clear photos and these folks say that they can't see the dead part. Total scam.

July 21, 2023
Unprompted review
Rated 4 out of 5 stars

I ordered a hydrangea Limelight tree

I ordered a hydrangea Limelight tree. It arrived in a box in good condition. It went through a short period of being limp after planting but perked up quickly and now is in full bloom and appears very healthy. I'm very happy with the tree, cost and ease of ordering and delivery.

July 21, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered several fruit trees which…

I ordered several fruit trees which included a Brooks, French Improve, Italian, and a Grenade. I received all trees in very good condition. I followed planting instructions by soaking and dipping each container before planting. My new fruit trees are doing great, producing new growth two weeks after planting. 5 stars!

July 19, 2023
Unprompted review
Rated 1 out of 5 stars

Total rip-off company

Total rip-off company! White oak tree arrived with a ton of insect damage and brown wilted leaves. Gave it the benefit of the doubt and planted it. Not one new leaf has grown in two months. Refuse to buy another tree from them with their “guarantee”. Paying 50% for another probably dead tree is nuts! This was a Mother’s Day gift from my 16 year old son. He works very hard for his money and to be ripped off by this company is shameful. DON’T BUY FROM THEM!

May 17, 2023
Unprompted review
Rated 5 out of 5 stars

I ordered a snow fountains weeping…

I ordered a snow fountains weeping cherry tree. It arrived quickly, was extremely well packaged , in good condition and is planted and thriving. I'm satisfied with my purchase and will do business with Nature Hills again.

May 18, 2023
Unprompted review
Rated 5 out of 5 stars

We ordered 2 Butterfly bushes about 6…

We ordered 2 Butterfly bushes about 6 weeks ago to add to our landscaping and additional choices for our hummingbirds. Both arrived pruned & in excellent health. I followed the planting instructions and they have really grown and flowered. We are totally satisfied with our purchase and we'll be back next spring for more. I wanted to load a picture as they are doing so well but I don't have the option available.
Thanks!!

June 7, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service, please buy elsewhere

Our tree which we were so excited about arrived in an unhealthy condition with leaves wilted. We also had to wait several weeks to receive the tree. When we communicated our concern to the company, they kept coming up with excuses not to replace our tree or provide a refund. We provided several photos. We did everything the company asked us to do (which we were already doing, i.e, watering, ensuring that soil was moist and giving the tree some time to adjust), and after several weeks of being led on by the company, the company stated that they can't do anything because the zone we were in was not a zone that was optimal for growth for the tree. Please buy from another company. There are several out there. We understand things happen, but there was no genuine concern for the buyer, no genuine inquiry into the customer's experience, and no accountability for the fact that the tree arrived with wilted leaves, in less than healthy condition, thereby decreasing the chances of survival of the tree. Its a risk when buying plants, so please be sure to go with a company that understands and takes accountability for the delicate nature of this business. Nature Hills Nursery is not one of those companies. Quite disappointing. They would have likely made more money from us had they sent us another tree or given us a refund. But, we won't be back.

July 5, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful trees

Ordered 3 trees and received them all today! Got a bonus item a couple of days ago! Trees came in containers that were wrapped and boxed up so they weren't damaged!Really impressed with the packaging and how fast they arrived! Planting them today so I hope there's a great experience with them growing as well! Would definitely recommend this nursery!

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

received my hydrangea & planted…

received my hydrangea & planted according to directions … it is starting to bloom, and it is beautiful!! White cone shaped flowers for now but eventually they will be turning pink. Happy with my purchase …. vanilla strawberry hydrangea

May 16, 2023
Unprompted review
Rated 1 out of 5 stars

Would give this place zero stars if I…

Would give this place zero stars if I could. Absolutely terrible. First order, the plants were a mess. They resent them - only to be destroyed again. Then, the plants were out of stock. I got an e-giftcard which did not cover the shipping costs so I had to pay more for different plants. Then there was a crop issue and the shipment did not arrive. Again, now offering another card that does not cover shipping costs. Therefore, I would have to pay even more to get the same value plants. Terrible. The plants are also extremely overprices.

June 28, 2023
Unprompted review

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