Natures Grub Reviews 653

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often noting their effectiveness and the positive impact on their animals' health and well-being. Many people appreciate the competitive pricing and the wide range of goods available, making it a go-to source for their needs. The delivery service is frequently highlighted as fast and efficient, with items arriving promptly and well-packaged. However, some customers experienced issues with delivery times, reporting that orders took longer to arrive than expected. Additionally, a few people mentioned that their pets did not like certain products, such as salmon oil, despite efforts to mix it with food.

What people talk about most

Product

People report positive experiences with product, consistently praising the top quality and variety of items... See more

Quality

Clients share positive opinions on quality, consistently praising the top-quality products that keep their... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the speedy and fast delivery... See more

Price

Reviewers mention positive feedback about price, consistently highlighting that products are competitively... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This company sells competitively priced goods of reliable quality. The Garlic and Veg treat for the hens was well received and there's no waste. The quality of this product is reflected in the qua... See more

Company replied

Rated 5 out of 5 stars

Delivery was excellent- very prompt and kept informed of the progress. Unfortunately neither of my 3 cats like the salmon oil and hiding it in their food makes no difference, whereas my mums cats... See more

Rated 5 out of 5 stars

Great customer service. The chickens tried a new treat mix this time Garlic and vegetable mix and liked it. They always go mad for Natures grub.

Company replied

Rated 5 out of 5 stars

Lovely products! My chickens love their seeds and I like to give the Gastro Grit to help with their calcium intake and other nutritional bonuses.


Company details

  1. Animal Feed Store

Written by the company

Natures Grub is a manufacturer & supplier of pet food, we specialise in Poultry treats & supplements, natural forage for small animals as well as diets for exotic & native animals.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

653 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Products and Swift Resolution!

I placed an order for a 5-liter salmon oil and a natural treat selection pack. The pack includes Jumbo Pigs Ears, Air Dried Chicken Feet, Chicken Necks, Puffed Rabbit Ears, Rabbit Ears with fur, Jumbo Puffed Pig Snouts, Beef Tripe, Duck Feet, and Beef Trachea. The only hiccup I encountered was with the salmon oil, which had a short-dated sticker. However, this was quickly resolved when I spoke to a representative on the phone. They explained that they source from large drums and fill 5-liter containers, and the batch date had not been updated. The representative provided the correct date, and I trust their commitment to resolving any future issues. I'm very satisfied with this company and will definitely make more purchases. If you'd like to include a free goody in my next order for saving the day, I would greatly appreciate it. Regards, Jason.

August 6, 2023
Rated 5 out of 5 stars

I have been a customer of Nature's grub…

I have been a customer of Nature's grub for many years now and I have always found them to be friendly and always happy to help.
And Yes without question I would be more than happy to advise friends, family or anyone to get there pet supplies direct from
Nature's grub.
The prices are very reasonable aswell.

July 30, 2023
Rated 5 out of 5 stars

This dog food is a winner for my…

This dog food is a winner for my four-legged companion! The premium ingredients are tailored to meet my dog's specific dietary needs, and he absolutely loves the taste. I've noticed a positive change in his overall health and vitality since switching to this feed.

July 21, 2023
Unprompted review
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Reply from Natures Grub

Thank you so much for the review!

Rated 3 out of 5 stars

Not cod, not manufactured in UK

I bought the 'cod fingers manufactured in the UK'. They are not cod and they are not manufactured in the UK. (Actually pangasius from Thailand.) I had opened the pack before realising they look different from the cod fingers made in the UK that I buy from another company. This fish is farmed. Will not be buying again.

July 14, 2023
Unprompted review
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Reply from Natures Grub

Thank you so much for getting in touch. I would like to sincerely apologise for this mistake. Our internal marketing team were not made aware of a supplier change unfortunately. I can confirm this has now been rectified and the product listing updated. Apologies again.

Rated 5 out of 5 stars

Cheap and popular too

These 3/4 coconut shells stuffed with peanut butter are an instant hit with our starlings. Worked out cheaper than buying the peanut butter and filling the coconut shells myself and becoming frustrated when the filling just drops out the half shells and ends up in the floor making both a mess and attracting the rats.

July 11, 2023
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Reply from Natures Grub

Thank you so much for the review!

Rated 5 out of 5 stars

Tadpole Food

Within days of using your product our tadpoles are developing into froglets.
By chance we saw your advert in The Gardeners World magazine.
Thank you!

July 9, 2023
Natures Grub logo

Reply from Natures Grub

Thank you so much for the review!

Rated 5 out of 5 stars

Excellent service.

Easy to order online and quick delivery. Excellent quality of product.

July 2, 2023
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Reply from Natures Grub

Thank you so much for the review!

Rated 2 out of 5 stars

My recent order arrived damaged

My recent order arrived damaged. One peck block completely crushed and unusable. I emailed you requesting a replacement but haven’t had a reply. I’m disappointed as your company is usually reliable.

June 21, 2023
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Reply from Natures Grub

Thank you so much for getting in touch. I'm extremely sorry to hear your product was damaged. I can see you have since been in touch with our retail team. Please feel free to get back to us with any other concerns or queries you may have. Thank you!

Rated 5 out of 5 stars

Lovely forage and service

We've been buying bulk forage for our rescue from Nature's Grub for a few years now and they've been fab! The forage is great quality and delivery times are fast

July 5, 2023
Unprompted review
Natures Grub logo

Reply from Natures Grub

Thank you so much for the review!

Rated 5 out of 5 stars

Easy ordering

Easy ordering, fast delivery, packaged well. My tadpoles have become froglets and we have hundreds, so they have thrived on the tadpole food.
The birds absolutely loved the filled coconut shells too!
I’m placing another order for frog food now.
Thank you.

June 8, 2023
Natures Grub logo

Reply from Natures Grub

Thank you so much for the review!

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