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NatureSpy Reviews 169

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TrustScore 4.5 out of 5

4.7

Camera Store
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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the products for their excellent quality, clear images, and robust build, often noting significant improvements over other brands. The setup process is frequently described as easy and quick, making the products user-friendly even for novices. Reviewers consistently highlight the outstanding customer service and support, with prompt responses and helpful advice, often leading to immediate replacements for faulty items. However, some people were dissatisfied with the user experience, citing issues such as cameras freezing, slow performance, and difficulties with app functionality, especially when walls are between the device and the router. A few other people also felt that certain products had poor picture quality, did not meet advertised specifications, or had design flaws that made them difficult to use or maintain.

What people talk about most

Product

Reviewers mention positive feedback about product, with many finding the cameras fantastic, easy to set up,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

User experience

Users describe ambiguous interactions with the user experience, with many finding the products easy to set up... See more

Service

People report positive experiences with service, often highlighting quick, straightforward, and efficient... See more

Customer service

Clients share positive opinions on customer service, highlighting the helpfulness and efficiency of the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely brilliant company. Ordered afternoon, and camera arrived next day. Set up within 10 minutes. UK company with English manual (not Chinese translation) . Very simple to use. Will be keeping a... See more

Rated 5 out of 5 stars

I had previously been using a Bushnell HD trailcam to capture images of the local wildlife. The Bushnell was a great little unit but tended use a lot of battery power. The Browning Spec Ops Elite HP5... See more

Rated 5 out of 5 stars

Excellent firm. Extremely helpful. I had two cameras (both from Naturespy) that were basically worn out. Naturespy recommended the Helarctos Solar Trail Camera. Now I can download footage from the cam... See more

Rated 5 out of 5 stars

Great little camera and tripod for watching Hedgehogs. Easy to set up and great image quality. App is straightforward and makes watching recorded videos quick and easy to access. Battery life is very... See more

Company details

  1. Camera Store

Written by the company

We're a conservation social enterprise and your go-to wildlife watching tech hub. NatureSpy is a business of two halves; a conservation research organisation and an online retail store. Our model is a cycle where commerce fuels conservation. Our expert biologist-led team, with over a decade of field experience, is on a mission to provide the best wildlife watching tech that meets rigorous research demands and inspires outdoor adventures and connections with wildlife.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

169 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Speedy delivery

I bought an item from NatureSpy and had speedy delivery of my product.
I did call them for help to set up my item and the guy was patient and helpful (a rare find sometimes for a tecnophobe like me. )

Can't fault the service.

November 16, 2016
Unprompted review
Rated 5 out of 5 stars

A really good overall experience

Good overall service with great product support and after sales service, the product came beautifully package and it looked like they really cared about the products they are selling and the service they provide, I had to ring and ask a question and they could not have been more delightful to deal with - Nice one Nature Spy I will try and tell my friends - the website is great even if your not buying anything!

Howard Effingham

November 16, 2016
Unprompted review

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