Email Madness! I placed an order 3 days ago... so far, bearing in mind I've not yet received any items from them as yet... I've have received 22 emails from Naturewall!! Honestly... sort yourselves... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These panels are fantastic. They are well made, look great and very easy to apply. The adhesive is easy to use, the panels cut easily. I would use them again for further products. Totally transformed... See more
I faced issues with the delivery, and the products were left out in the rain by the courier despite requesting an alternative delivery date. However, Naturewall were quick to rectify the issue and pr... See more
Company replied
Absolutely loved the product ordered the waterproof panels for the bathroom turned out amazing even had the carpenter to box around the bath with the same panels it looks fabulous ordered more packs f... See more
Company replied
Company details
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Fence Supply Store
- Interior Designer
- Manufacturer
- Woodworker
About Naturewall
Written by the company
Naturewall makes grand designs easily doable with wall panels that provide more.
More intrigue. More depth. More drama. And, above all, more life.
From home renovations to commercial projects, our wall panels let you realise your vision effortlessly.
We believe the installation process should be simple, so we develop our products to ensure they're quicker and easier to apply than traditional options like paint, wallpaper and tiles.
All while adding visual and textural dimensions for striking interiors that appeal to the senses.
Contact info
Unit 21 The Trade Yard, Barmston Road, HU17 0LA, Beverly, United Kingdom
- +44 (0)1482 833479
- info@naturewall.com
- naturewall.com
3.2
Average
3K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incorrect panels and poor customer service
After seeing some full height oak panels in the sale, I enquired if they had the stock I wanted. Following multiple emails with a customer service agent called ‘Emily’. I was told they could supply the items as a bespoke order at the price online. I thought this was great! A payment link was sent and she stated that due to their system it would need to be put through as a half height panel but not to worry the order would be for the full height panel. I checked via email - she allayed my concerns and the order was placed. Delivery was delayed but not too much and I received lots of emails telling me when they arrive. On delivery - the problems started: half height panels had arrived. I emailed instantly to say the wrong panels had arrived and needed a return (and new panels to be sent). I received a terse email back and referral to the returns policy. Which would cost me money and an admin fee for the mistake made by Naturewall. Following lots of emails with ‘Maisie’, Emily was no where to be seen, the phone line is always closed no matter what time you call we are no further to a resolution. Other than being blamed for getting ‘my wires crossed’ and I have received the right product regardless of proving ‘Emily’ stated the panels were full height. The only benefit being in this sorry affair is that I paid through Klarna. So formal complaint sent, Klarna payments paused and awaiting sense to prevail prior to a small claims court action if not.
January 20, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear about your experience and understand how frustrating this situation has been.
We can see that you are currently in communication with our management team, who are reviewing your case with you.
Kind regards,
Naturewall team
AWFUL SERVICE - AVOID
ORDER 202682
COLIN SCOTT
AWFUL SERVICE - PLACED AN ORDER 16/01/26... NOW 23/01/26 AND MY ITEM HAS NOT EVEN BEEN DISPATCHED WITH NO REASON GIVEN. THIS WAS FOR A PROJECT WHICH IS NOW OVER DUE AND HAD TO GO ELSE WHERE FOR THIS ITEM. STILL NO ITEM OR REFUND ISSUED AFTER SPEAKING WITH CUSTOMER SERVICES. ASKED TO RAISE Q COMPLAINT AND BEEN IGNORED. ANYONE WHO READS THIS AVOID THIS COMPANY AT ALL COSTS.
January 16, 2026
Unprompted review
Reply from Naturewall
Hi Colin,
We’re very sorry to hear about your experience and understand how frustrating this must have been, especially with a time-sensitive project.
We can see that you were in contact with our Customer Service team, who have since cancelled the order as per your request and issued a full refund. Please note that refunds can take a few working days to appear back in your account, depending on your payment provider.
We apologise for the delay and for the inconvenience caused, and we appreciate you taking the time to share your feedback.
Kind regards,
Naturewall Team
Fantastic product (Silva pvc oak panels)
After reading some negative reviews I was a little apprehensive ordering, they are currently the only supplier of the pvc oak panelling for bathrooms, so I had to hope for the best. The panels arrived in perfect condition only a few days late from pre order delivery date. I was kept well informed by the customer service team and delivery was flawless the guys were really helpful and panels were perfect. The panels themselves are really high quality for the price and looks absolutely fabulous I can not recommend the panels and company enough!
January 22, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you so much for taking the time to leave such a detailed and thoughtful review. We really appreciate you giving us a chance, especially after reading mixed feedback, and we’re delighted to hear that everything arrived in perfect condition and that our team kept you well informed along the way.
It’s great to know the delivery team were helpful and that you’re so happy with the quality and finish of the PVC oak panels. Hearing that they look “absolutely fabulous” truly means a lot to us.
Thank you again for your recommendation and trust in our company – it’s feedback like this that makes all the hard work worthwhile. We hope you enjoy your new bathroom for many years to come!
Kind regards,
Naturewall Team
Received wrong order
We ordered 3 panels. Only 1 arrived the correct colour way and the other two are incorrect! I mean seriously, it says it on the box how do they get it so wrong! The single correct panel is also damaged. They’re made of PVC and don’t look as good as on the website. The wooden grooves don’t exist and it’s all flat. Cheap and poor customer service. They’re customer service number is ‘closed’ which seems convenient for them.
January 21, 2026
Unprompted review
Reply from Naturewall
Hi,
We’re very sorry for the issues you’ve experienced as we understand how frustrating this will have been. This is not the level of service we aim to provide for our customers. A member of our customer service team will be in touch with you via email ASAP, with an update on your order and next steps. Please keep an eye on your inbox (and spam folder).
Thanks & apologies again,
The Naturewall Team
Excellent Customer Service
By no fault of theirs our panels got damaged in transit, but the customer service team were excellent. They responded immediately and were very helpful in getting the damaged items replaced. Customer service seems to be something many companies neglect and it’s refreshing to find a company that takes it seriously.
January 12, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you so much for taking the time to leave this review. We’re really sorry that the panels were damaged in transit, but we’re glad our customer service team could resolve the issue quickly for you. Your kind words mean a lot to us — providing responsive, reliable support is something we genuinely care about. Thanks again for your understanding and for choosing us.
Kind regards,
Naturewall Team
Shower panels
Ordered 7 panels and associated trim pieces on 16/11. Wasn’t expecting until 3/12. Didn’t arrive until 10/12. All panels were incorrect ones (oak slatted revived and ordered grey marble effect) and trim was damaged. Finally delivered correct panels on 2/1 but trim had one missing. Offered a partial refund. Still haven’t received that.
Emails take ages to get replies, phone lines open infrequently.
November 16, 2025
Unprompted review
Reply from Naturewall
Hi,
Thank you for taking the time to share your experience, and we’re very sorry for the frustration and inconvenience this caused.
You’re absolutely right to be unhappy with the delays, the incorrect panels initially delivered, the damaged trim, and the subsequent missing item. This is not the service we aim to provide, and we fully accept that the issues with fulfilment and communication added to an already disappointing experience.
We also apologise that the agreed partial refund has not yet been processed — this should not have been left outstanding, and we understand how unacceptable that is.
Your feedback regarding slow email responses and limited phone availability has been noted and shared internally, as this clearly contributed to the frustration.
If you could please contact us directly at info@naturewall.com with your order reference, we will prioritise resolving the outstanding refund and the missing trim without further delay.
Thank you again for your patience, and we’re sorry that we did not meet expectations on this occasion.
Kind regards,
Naturewall Team
Extremely poor experience
Extremely poor experience - product is very low quality, same as any other cheap product. Save your money and if you want cheap, you can find cheaper elsewhere.
Delivery, has been at least frustrating. 2 orders back2back and each time half of the items arrived. It required multiple emails and still after almost 2 weeks, we do not have the items for our project.
Customer support has apologized multiple times for the delays but, the bottom line is that they never accepted responsibility for not receiving the items and now our project is super delayed and we need to reschedule the fitters - another 3-4 weeks delay.
Super unhappy and we will be returning the items and purchase elsewhere.
January 9, 2026
Unprompted review
Reply from Naturewall
Hi,
We’re genuinely sorry to read about your experience and understand how frustrating this situation has been, particularly given the impact on your project timeline.
We want to be clear that we do take responsibility for the incomplete deliveries and the delays you encountered. Receiving partial orders and having to chase for updates is not acceptable, and we recognise that this led to additional disruption and costs on your side. An apology alone is not enough when expectations haven’t been met.
Regarding product quality, we’re disappointed that it did not meet your expectations. Our intention is always to provide reliable products at a fair price, and feedback like yours is taken seriously as we review both our sourcing and quality controls.
Your comments have been shared internally so we can address the breakdowns in fulfilment, communication, and accountability that you experienced. This is not the level of service we aim to deliver.
Thank you for taking the time to share your feedback — we regret that we let you down.
Kind regards,
Naturewall Team
WARNING
WARNING. DO NOT WASTE YOUR TIME ORDERING FROM THIS COMPANY.
They are so incompetent, they will take your money, and that’s all you will hear from them.
I placed my order for the panels with this company in November last year. December came, and I still hadn’t heard anything from them. I ended up chasing them for it and was told it would take 2-4 working days from December 12th. By that time, the panels still weren’t here, and I still hadn’t heard from them. I gave them extra time, but still nothing. I communicated twice by email and once by phone. Now it’s January 8th, and the panels are still not here.
January 8, 2026
Unprompted review
Reply from Naturewall
Hi,
We’re very sorry for the frustration and delays you’ve experienced, and we understand how disappointing this has been. This is not the level of service we aim to provide. A member of our customer service team has now reached out to you via email with an update on your order and next steps. Please check your inbox (and spam folder), and if you need any further assistance, we’re committed to resolving this for you as quickly as possible.
Kind regards,
Jodie
I bought 2 lots of wall panels a month…
I bought 2 lots of wall panels a month ago, and nothing no explanation on what’s going on nothing. I’ve emailed customer services and no reply. These panels are not cheap, be careful with this company when ordering.
January 6, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review. We’re sorry for the frustration caused and appreciate the opportunity to clarify the situation.
We can confirm that your order has been dispatched. Delivery was attempted but unfortunately no one was available at the delivery address at the time. Our courier sends a text message in advance with the delivery date and also makes a call approximately 30 minutes before arrival.
A member of our customer service team is currently liaising directly with the courier to arrange a new delivery date for you, and this information has already been communicated to you via email.
If you have any further questions or need additional assistance, please don’t hesitate to contact us — we’re happy to help ensure your order is delivered as soon as possible.
Kind regards,
Naturewall Team
Avoid!!! Items didn't arrive.
Avoid!!!
Ordered panels on 23rd November…
Didn’t receive our panels after a few weeks of waiting, contacted via email and waited days for a response. Was promised items would be dispatched the following week with an offer of a partial refund. Unsurprisingly, our items never arrived. So, I then asked for a full refund, was promised this yet still haven’t received it. We’re now almost 6 weeks down the line and no sign of the bathroom panels or our refund! ☹️
Shocking customer service, avoid and shop elsewhere.
November 23, 2025
Unprompted review
Reply from Naturewall
Hi,
We’re very sorry to read about your experience and understand how frustrating this must have been. This is certainly not the level of service we aim to provide.
Unfortunately, your order was affected by unexpected delays, and we sincerely apologise for the lack of timely communication and the inconvenience caused. We fully acknowledge that both the delivery and refund should have been resolved much sooner.
Please be assured that this matter is being reviewed as a priority, and we would like the opportunity to put this right for you. If you could please contact us with your order number at info@naturewall.com
, we will ensure this is escalated and resolved as quickly as possible.
Once again, we apologise for the experience you’ve had and thank you for bringing this to our attention.
Kind regards,
Naturewall Team
Avoid, waste of time
Did not send order and still waiting for refund. No contact from them or apology.
I have contacted and promised a refund nearly 3 weeks ago still nothing
December 4, 2025
Unprompted review
Reply from Naturewall
Hi,
We’re really sorry to hear about your experience and apologise for the frustration this has caused.
This certainly isn’t the level of service we aim to provide. Please contact our customer service team directly with your order details so we can urgently investigate this for you and ensure your refund is processed as quickly as possible.
Thank you for bringing this to our attention, and again, we’re very sorry for the inconvenience.
Kind regards,
Naturewall Team
Fantastic customer services team
Fantastic customer services team. We ordered the PVC shower panels and our builder has been really impressed with quality and ease of use. He has taken the company details and will be recommending this product to his future customers. We love the finished look. Will be using this company again !
December 19, 2025
Unprompted review
Reply from Naturewall
Hi,
Thank you so much for your kind review! ⭐️
We’re really pleased to hear that both you and your builder were impressed with the quality and ease of installation of the PVC shower panels. It’s great to know you love the finished look, and we truly appreciate your recommendation.
We look forward to helping you again in the future!
Kind regards,
Naturewall Team
Great products, minimal communication
I bought 6 of the deep walnut grand panels in two separate orders. The panels are great quality and just as I'd imagined, but communication is minimal during the lengthy delivery times. Each order took about a month to arrive, which I wouldn't mind except for the radio silence. The support team were responsive however once I chased my order, so no complaints there.
December 11, 2025
Unprompted review
Reply from Naturewall
Hi,
Thank you for taking the time to share your feedback and for choosing our Deep Walnut Grand panels — we’re really glad to hear you’re happy with the quality and finish.
We appreciate your honesty regarding the delivery experience. While our lead times can be longer due to the made-to-order nature of our panels, we understand that clearer communication during this period is important, and we’re sorry for the lack of updates you experienced. This is something we’re actively working to improve.
We’re pleased our support team was able to assist promptly once you reached out, and we truly value your patience and your order. Thank you again for your support and for helping us improve our service.
Kind regards,
Naturewall Team
Really happy with naturewall and the…
Really happy with naturewall and the product I received . Great looking quality panels from the sivara range. Just finished renovating the downstairs shower room in time for Xmas and the delivery came when they said it would, great customer service and product
December 22, 2025
Unprompted review
Reply from Naturewall
Hi there, thanks so much for your positive review and feedback. If you use socials, be sure to tag us in your transformation so we can see the final result!
Kind regards,
The Naturewall Team
DO NOT BUY!
DO NOT BUY!
If I could put 0 stars I would.
Nasty, cheap, poor quality product at a premium price!
Premium price does not equal a premium product with Naturewall.
Unnecessarilly long lead time.
I wish I could add pictures.
Returned my product 5 weeks ago due to poor quality and I've still not recieved a refund.
November 6, 2025
Unprompted review
Reply from Naturewall
Hi Nick,
I'm so sorry the quality of your products are not up to our usual standard, that's really disappointing to hear and I can appreciate this is extremely frustrating.
We're working through our inbox as fast as possible and someone from our customer care team will be in touch with you ASAP to process your refund. As this has now been longer than the expected process time for refunds, I will escalate this further for you.
Once again, I'm really sorry you've experienced these issues and the inconvenience they've caused.
Kind regards,
The Naturewall Team
Great customer service
Fantastic product, I bought the 💯 waterproof shower panels, fantastic customer service answered my questions and amended my delivery details seamlessly
I would highly recommend this company
December 21, 2025
Unprompted review
Reply from Naturewall
Hi Linda,
Thank you for leaving us a positive review.
What a great choice! I'm glad you're enjoying your new shower panels.
Many Thanks,
The Naturewall Team
Great Product
Great Product, looks Amazing in our bathroom ceiling. One arrived damaged and we got a replacement sent out immediately. Great service.
December 8, 2025
Unprompted review
Reply from Naturewall
Hi Gerard,
We apologies for the damaged panel but are glad that it got resoled promptly and that you are enjoying your purchase. We'd love to see the finished project!
Many thanks,
The Naturewall Team
Damaged item received, no response as yet from company
One wall slat arrived and it was damaged. An inch long piece of veneer was missing. I sent a message to Naturewall immediately with pictures. That was five days ago I am still awaiting a response. At this time I would not recommend this company.
December 11, 2025
Unprompted review
Reply from Naturewall
Hi Julie,
I'm really sorry for your experience and understand this is very frustrating. I can assure you that our customer service team are working very hard to get back to everyone as soon as they can. A member of our team will get back to you and get this resolved.
Once again I do apologise.
Kind regards,
The Naturewall Team
Company on the ball
Company on the ball, customer focused , great service. would highly recommend
December 11, 2025
Unprompted review
Reply from Naturewall
Hi Susan,
Thanks so much for the positive review and feedback. If you use socials, be sure to tag us in your transformation so we can celebrate the final look!
Kind regards,
The Naturewall Team
Quick delivery time and product is top…
Quick delivery time and product is top quality, very happy with this company
December 19, 2025
Unprompted review
Reply from Naturewall
Hi Matt,
Thanks so much for the positive review and feedback. If you use socials, be sure to tag us in your transformation so we can celebrate the final look!
Kind regards,
The Naturewall Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.