Email Madness! I placed an order 3 days ago... so far, bearing in mind I've not yet received any items from them as yet... I've have received 22 emails from Naturewall!! Honestly... sort yourselves... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
These panels are fantastic. They are well made, look great and very easy to apply. The adhesive is easy to use, the panels cut easily. I would use them again for further products. Totally transformed... See more
I faced issues with the delivery, and the products were left out in the rain by the courier despite requesting an alternative delivery date. However, Naturewall were quick to rectify the issue and pr... See more
Company replied
Absolutely loved the product ordered the waterproof panels for the bathroom turned out amazing even had the carpenter to box around the bath with the same panels it looks fabulous ordered more packs f... See more
Company replied
Company details
- Decoration and Interior Design Store
- Do-it-Yourself Shop
- Fence Supply Store
- Interior Designer
- Manufacturer
- Woodworker
About Naturewall
Written by the company
Naturewall makes grand designs easily doable with wall panels that provide more.
More intrigue. More depth. More drama. And, above all, more life.
From home renovations to commercial projects, our wall panels let you realise your vision effortlessly.
We believe the installation process should be simple, so we develop our products to ensure they're quicker and easier to apply than traditional options like paint, wallpaper and tiles.
All while adding visual and textural dimensions for striking interiors that appeal to the senses.
Contact info
Unit 21 The Trade Yard, Barmston Road, HU17 0LA, Beverly, United Kingdom
- +44 (0)1482 833479
- info@naturewall.com
- naturewall.com
3.3
Average
3K reviews
Replied to 87% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
DO NOT BUY FROM NATUREWALL!
We have ordered from Naturewall, however delivery took a long time and they would take 2 days respond to our enquires about shipping. Once we actually received our panels we discovered on the day when we were fitting them on our walls, that one of the packs were the wrong colour. As soon as we noticed we repacked it and sent a report to their customer service page, however a week went by and they didn't respond we sent another one and they still haven't responded. Honestly a nightmare to get a response from them. DO NOT buy from them ever.
January 6, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review.
We’re very sorry to hear about the delays in communication and the issue with receiving the wrong colour panel. We completely understand how frustrating this must have been — especially discovering it on the day of installation.
We’ve looked into this and can’t currently see any recent correspondence linked to your order since it was delivered. It’s possible that your message may not have come through to us successfully.
Please could you reach out to us again with your order number and photos of the incorrect pack? Once received, we will prioritise this and work quickly to get the correct panels sent out to you.
We apologise again for the inconvenience caused and appreciate the opportunity to put this right.
Kind regards,
Naturewall Team
Order raised
Order raised. Cannot get through on the phone. Sent two emails. Response to one informing of an oiling manufacturing line fault. No response to second email, and no confirmation of whether the order can be fulfilled or an updated delivery date. Complaint raised with bank for refund. Don’t order.
January 18, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry for the frustration and lack of communication you experienced regarding your order. We completely understand how disappointing this must have been.
We can confirm that your refund has been processed and this has been communicated to you via email. Please allow a few working days for the funds to appear in your account, depending on your payment provider.
We apologise again for the inconvenience caused and appreciate your patience.
Kind regards,
Naturewall Team
Good quality but delay with poor communication
After ordering panels 18th Jan no delivery or communication after promised delivery date passed, can't speak to anyone on the phone, poor communication. Review update 12th Feb, OK so now I find out a couple days ago after getting no response after my complaint, that it is getting delivered, if you improved your communications, replied and customers could actually get through to someone to speak to this could avoid problems
February 7, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry for the frustration caused by the delay and the difficulties you experienced in contacting us. We completely understand how concerning this must have felt.
We can see that your order has now been dispatched. If you need any further information, updates, or assistance regarding your delivery, please reach out to us at info@naturewall.com
, and we will be happy to help.
We apologise again for the inconvenience and appreciate your patience.
Kind regards,
Naturewall Team
Unreliable and unresponsive company.
Unreliable and unresponsive company.
I placed an order for some samples, looking to buy cladding for my home renovation. I never received the samples i paid for. I sent them two emais, to which I never received a reply.
I made a phone call, they told me they would look into it and give me an call me back....they never called back.
I don't think this company knows how to run a business
February 6, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry to hear that you did not receive your samples and that you were unable to get a response to your emails or a callback as promised. We completely understand how disappointing this must be, especially when you’re trying to plan a home renovation.
This is not the level of service we aim to provide. Please could you email us at info@naturewall.com
with your order details so we can investigate this as a matter of urgency and resolve it for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to put this right.
Kind regards,
Naturewall team
If I could give this company less than…
If I could give this company less than 1 star I would. I wish I’d read the reviews before ordering, don’t bother wasting your time ordering from this company!!
Placed an order on 3rd January, after 2 weeks no communication, order was not for filled despite saying it would be delivered within 10 days. Poor communication from customer services when I contacted them and still no refund as promised. Poor all round!!
February 5, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry to hear about your experience and the frustration caused by the delay and lack of communication. This is certainly not the standard of service we aim to provide.
We can confirm that your refund has now been processed. Please allow a few working days for the funds to appear back in your account, depending on your payment provider.
We sincerely apologise again for the inconvenience caused and appreciate you taking the time to share your experience.
Kind regards,
Naturewall Team
18 days from order - still no item still no refund
18 days since order for an in stock item. Still no refund still no product. Awful company that obviously don’t plan on being a reputable company or lasting as a business for the foreseeable. Thankfully tomorrow I can open a bank dispute with the company and hopefully look at getting my money back.
February 5, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review.
We’re very sorry to hear about your experience and understand how frustrating this must be, particularly given the time that has passed.
This is certainly not the level of service we aim to provide. So that we can urgently investigate the status of your order and refund, please could you email us at info@naturewall.com
with your order number? We will prioritise this matter and work to resolve it for you as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to put this right.
Kind regards,
Naturewall Team
I wish I'd read the reviews before…
I wish I'd read the reviews before ordering! They DO NOT keep to there promised delivery times and don't reply to emails in a timely way! I may need to cancel trademen at cost and Nature Wall just dont care!. Do not ordered unless you dont need them for a month.. I could have planned better if this company had been transparent about delivery.. Still waiting..
February 4, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback.
We’re very sorry to read how frustrated and disappointed you feel — especially if this has caused disruption to your plans and tradespeople. We completely understand how important reliable delivery timelines are when coordinating work in your home.
We can see that your order has now been dispatched and is on its way to you. You should receive tracking updates shortly if you haven’t already.
We sincerely apologise for the delay and for the communication not meeting expectations on this occasion. This is not the experience we aim to provide, and your feedback is being taken seriously.
If you need any further assistance regarding your delivery, please don’t hesitate to contact us and we’ll be happy to help.
Kind regards,
Naturewall Team
Problem with contacting to confirm delivery.
Ordered acoustic wall panels 15th January . Advised 2 week delivery . Still waiting for confirmation of delivery date . Unable to get through to contact via phone . E mails being ignored . Help !
February 4, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review.
We’re very sorry to hear about the frustration you’ve experienced while waiting for your acoustic wall panels, especially with the difficulty contacting us. We completely understand how concerning this can be when you’re waiting for an update.
We can see that your emails have now been responded to and a resolution has been provided for you. If there is anything further you need or if you have any additional questions, please don’t hesitate to reply to the existing email thread and our team will be happy to assist.
Thank you for your patience while this was being addressed.
Kind regards,
Naturewall Team
Reply from Naturewall
Hi,
We're sorry for the frustration caused. If you have already contacted us by email, please be assured our team will respond. We appreciate your patience.
Kind regards,
Naturewall Team
Very pleased with my end results.
Very pleased with my end results.
Order and delivery were easy.
Product does what it says on the tin.
January 23, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you very much for your kind feedback. We're delighted to hear you are pleased with the end result and that ordering and delivery were straightforward.
It's great to know that product met your expectations. Thank you for choosing Naturewall, and we hope to support you again in the future.
Kind regards,
Naturewall Team
Unreliable Delivery and Lack of Customer Care. Order elsewhere
I placed an order over two weeks ago based on the delivery timeframe shown on the website and at checkout. That delivery date has now passed, and I am still waiting for the product.
After chasing for an update last week due to no communication, the order status suddenly changed to “dispatched.” However, even today — the stated delivery date — nothing has arrived.
This delay has directly impacted a home renovation project that was scheduled around the promised delivery timeline. Communication has been extremely poor throughout. Payment was taken immediately, but after that I was left to chase for basic information.
Based on my experience, and similar reviews from others, this company shows a clear disregard for its customers. I would not order from them again and would not recommend them to anyone relying on accurate delivery times.
February 2, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your feedback. We are very sorry to hear about your experience and the frustration this delay has caused, particularly as it has impacted your renovation schedule.
We completely understand how important accurate delivery timelines and clear communication are when planning home projects. It’s disappointing to hear that you felt left having to chase for updates, and this is certainly not the level of service we aim to provide.
So that we can urgently investigate the status of your order, including the dispatch details and delivery tracking, please could you email us at info@naturewall.com
with your order number? Our team will prioritise your case and work to provide clarity and a resolution as quickly as possible.
We sincerely apologise for the inconvenience caused and appreciate the opportunity to look into this properly for you.
Kind regards,
Naturewall Team
Well dealt with complaint and resolution
After ordering a few samples from a few websites, we found what we thought was the right colour from Naturewall. We ordered the panels, realising we were one short ordered another to have enough. After opening the boxes, the boards were completely different colour. I was worried that this would be a pain to sort as some other reviews had suggested. Fortunately, they have acknowledged the error and worked with us to put things right. We have now recieved the correct panels, which are high quality and well finished panels. It might not have been smooth but they organised collection and delivery in a good timeframe and we can finish our project now. Thank you.
January 30, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your detailed feedback.
We’re very sorry to read about your experience — particularly the colour discrepancy and the damage to the panels on arrival. We completely understand how frustrating this must be, especially when you’re ready to finish your room and install your TV.
This is certainly not the standard we aim to provide, and we sincerely apologise for the disappointment and inconvenience caused.
We can see that you are already in contact with a member of our Customer Service team, who will work with you to resolve this as quickly as possible. They will review the colour concerns and the reported damage and ensure an appropriate solution is provided.
Thank you for your patience while we put this right.
Kind regards,
Naturewall Team
Very slow in dispatching my order
Very slow in dispatching my order, very slow in giving refund!!! Ordered wall panels for our bathroom renovations. There was no sign of wall panels after almost 2 weeks of waiting. Builders kept asking when they are coming as they couldn’t continue with their work. I kept emailing and calling and they left me with no choice but cancel the order. I was told it takes up to 10 working days to get my money back. It’s been over 2 weeks and I still don’t have my refund. It’s again calling and emailing with no results. Beautiful website but very poor service! Wouldn’t recommend.
January 30, 2026
Unprompted review
Reply from Naturewall
Hi,
We’re very sorry to hear about your experience and understand how frustrating this must have been, particularly when you were working to a renovation schedule. This is certainly not the level of service we aim to provide.
Our panels are crafted to order, which can impact dispatch times during busy periods, however we fully appreciate that clearer communication should have been provided throughout. Regarding refunds, once processed they can take several working days to be returned by the payment provider and bank, but we appreciate how concerning it is when this takes longer than expected.
We would really like to look into this for you and ensure the matter is resolved. If you could contact us directly with your order number, our team will review this as a priority.
Thank you for taking the time to leave your feedback — it helps us identify where improvements are needed.
Kind regards,
Naturewall Team
Absolutely shocking.
Absolutely shocking.
Customer service is a joke. Their phone line is just an answering message to get you to email them, and when you do email them, you receive the same generic reply over and over again. I still have no answer about when my order will arrive.
January 30, 2026
Unprompted review
Reply from Naturewall
Hi,
We're very sorry to read this and understand how frustrating it is not to have clear information about your order. This is certainly not the experience we want for our customers.
If you could please contact us again with your order number, or reply to the existing email thread, our team will review your order as a priority and provide clear update on the status and delivery timeframe.
Thank you for rising this with us - we take feedback like this seriously and are committed to improving our service.
Kind regards,
Naturewall Team
Avoid, cannot fulfil orders
After waiting nearly 3 months for a delivery, a number of unanswered emails I cancelled my order. On acceptance of my cancellation I was told my delivery had been planned 3 weeks previously but trouble with oil lines (whatever that is) had disrupted production. They apologised for not communicating this to me. Obviously this company which seems to advertise like there's no tomorrow cannot commit to orders. I have worked in a similar manufacturing industry and my opinion of this company is they're completely out of their depth. Advise anyone considering placing an order with them . . . DON'T!
November 25, 2025
Unprompted review
Reply from Naturewall
Hi,
Thank you for taking the time to share your experience. We’re truly sorry for the length of time you waited, the lack of communication, and the frustration this caused — this is clearly not the level of service we aim to provide.
We appreciate you raising this, and we’re genuinely sorry that we fell short on this occasion.
Kind regards,
Naturewall Team
Delivery Disaster
Albeit the quality of the items were good (Sivara Panels), the actual disaster that awaited for delivery was something to behold. Order at your own risk - the website may give you a a rough date which in my case was 2 weeks but I had to wait in excess of 2 months. Updates were non-existent and you will have to do all the chasing. I was assured on 3 separate occasions that my delivery would happen and they did not. Final delivery was also no better as I ordered several panels and yet the dispatch team couldn't count and one was left off which again I had to chase for updates.
Purchase at your own peril. Don't arrange fitting until you get EVERYTHING.
Would I use them again? No - its a shame really as the actual items were nice but it wasn't worth the stress.
January 1, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for taking the time to share your experience. We're genuinely sorry to hear about the delays and the frustration caused during the delivery of your order. We fully appreciate how stressful this must have been, particularly when timelines were missed and updates were not as clear or proactive as they should have been.
While we're pleased to hear you were happy with the quality of the Sivara panels themselves, we recognise that this dos not make up for the poor experience you had with the delivery. This is not the level of service we aim to provide, and your feedback has been shared internally to help improve our processes and customer updates moving forwards.
We truly regret that this experience has left you feeling unable to shop with us again, but we do appreciate you highlighting we fell short, as it helps us to work towards doing better for future customers.
Kind regards,
Naturewall Team
Unreachable Customer Service, Avoid
ORDER 203209
Samples arrived promptly however issues started once an order was placed. Estimated delivery date was set between Mon 19 Jan - Wed 21 Jan but NatureWall was nowhere to be seen. We've tried calling to no avail - no answer at all no matter how long you stay on the line. There has been no reason given for the delay.
I have sent an email but I am still waiting on a response. I should have read the other reviews before ordering. If I do not hear back and get my items soon I will have to do a chargeback on my credit card.
January 26, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review and for providing your order number. We’re very sorry for the delay and the frustration this has caused.
We can see that you’re already in touch with a member of our customer service team, who is currently looking into this for you and will be in contact with an update as soon as possible. Please accept our apologies for the difficulty you’ve experienced trying to reach us by phone and for the lack of communication around the delay.
We appreciate your patience while this is being resolved and are committed to ensuring your order is taken care of.
Kind regards,
Naturewall Team
Panels arrived with damage due to poor…
Panels arrived with damage due to poor handling during delivery but problem rectified quickly and efficiently by very friendly staff...special mention to Emily for all your assistance...panels themselves are beautiful and now up in place...happy customer
January 26, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for your review and for bringing this to our attention. We’re very sorry to hear that the panels arrived damaged, but we’re glad we were able to resolve the issue quickly and efficiently for you.
A special thank you for the kind words about our team – we’ll be sure to pass your praise on to Emily, who will be delighted to hear it. It’s great to know that the panels are now in place and looking beautiful.
Thank you for your patience and understanding, and we’re pleased to hear you’re a happy customer. Enjoy your new panels!
Kind regards,
Naturewall Team
Where is our order?
Where is our order?
I'm worried after reading the reviews. We are still waiting for delivery. It's been over 3 weeks. It was an indulgent purchase for us. I've tried calling the phone line numerous times and keep getting the same voice message.
January 26, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for bringing this to our attention, and we’re very sorry for the worry and frustration this has caused. We completely understand your concern, especially as this was an indulgent purchase for you.
We’d really like to look into this for you as a priority. Please reach out to us at info@naturewall.com
with your order number, and our team will investigate your delivery and provide you with a clear update as soon as possible.
We apologise for the difficulty you’ve had getting through by phone and appreciate your patience. We look forward to resolving this for you promptly.
Kind regards,
Naturewall Team
Incorrect panels and poor customer service
After seeing some full height oak panels in the sale, I enquired if they had the stock I wanted. Following multiple emails with a customer service agent called ‘Emily’. I was told they could supply the items as a bespoke order at the price online. I thought this was great! A payment link was sent and she stated that due to their system it would need to be put through as a half height panel but not to worry the order would be for the full height panel. I checked via email - she allayed my concerns and the order was placed. Delivery was delayed but not too much and I received lots of emails telling me when they arrive. On delivery - the problems started: half height panels had arrived. I emailed instantly to say the wrong panels had arrived and needed a return (and new panels to be sent). I received a terse email back and referral to the returns policy. Which would cost me money and an admin fee for the mistake made by Naturewall. Following lots of emails with ‘Maisie’, Emily was no where to be seen, the phone line is always closed no matter what time you call we are no further to a resolution. Other than being blamed for getting ‘my wires crossed’ and I have received the right product regardless of proving ‘Emily’ stated the panels were full height. The only benefit being in this sorry affair is that I paid through Klarna. So formal complaint sent, Klarna payments paused and awaiting sense to prevail prior to a small claims court action if not.
January 20, 2026
Unprompted review
Reply from Naturewall
Hi,
Thank you for taking the time to leave your review.
We're sorry to hear about your experience and understand how frustrating this situation has been.
We can see that you are currently in communication with our management team, who are reviewing your case with you.
Kind regards,
Naturewall team
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