Naturisimo was my favourite shop for my makeup, skincare and haircare. The only time I’d shop elsewhere is if they were out of stock. Since they’ve changed to Oh My Cream they no longer stock the bran... See more
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Have used Naturisimo for years. Excellent products and customer service. I am disappointed that they are now "Oh My Cream!" (what a peculiar name) and they no longer stock some of my favourite brands:... See more
I've used Naturisimo for years and love their products and what they stand for. Their customer service team is best in class, especially nowadays when many companies prefer to direct you to bots or ca... See more
Company replied
Great choice wonderful company excellent customer service ! I have used Naturisimo for years and their range of quality products has expanded whilst their service has always been efficient, friendl... See more
Company replied
Company details
Written by the company
The leading UK Organic Beauty Online Store. Naturisimo offers the latest in Organic Skin Care, Organic Cosmetics, Organic Make up, Organic Beauty Products, Organic Makeup and Organic Skincare.
Contact info
United Kingdom
- help@naturisimo.com
- naturisimo.com
4.7
Excellent
884 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Amazing customer services and fantastic ethos
Such a great company with amazing customer service and fantastic ethos. I had concerns regarding an item on their site and they contacted the brand directly and kept me updated throughout. It also makes life so much easier to be able to go to a site and know that the products are safe instead of having to search up individual products/ingredients.
August 14, 2023
Unprompted review
Reply from Naturisimo
Hey Eleri,
It's wonderful to hear that you received excellent customer service! Positive customer service experiences can contribute to building strong relationships between businesses and customers, which can lead to repeat business and positive recommendations.
Thanks again for your support and we look forward to receiving your next orders soon. :)
If there's anything we can do to serve you further, do please let us know.
Best regards,
The Naturisimo Team
Excellent company in everyway …
I absolutely love this company not only for the fantastic range of clean beauty products and their business ethos, but also for the exceptional customer service. I recently spoke with a lovely member of the Naturisimo team called Tisha, who went above and beyond to help me with my enquiry. I have been a customer of Naturisimo for a couple of years and I can honestly say they are one of the best companies i've ever had the pleasure to shop with.
August 9, 2023
Unprompted review
Reply from Naturisimo
Hey Rebecca,
Thank you for the feedback! We're glad you're enjoying our products and services.
We are very thrilled that you had a positive experience with our customer service team.
We will definitely pass on your lovely words about Tisha. :)
Likewise, we are grateful for customers like you, and we hope to continue supporting with you for many years to come!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Lovely skincare and makeup range plus great customer service
Ordered from here a few times and the products are lovely. Recently spoke to Tisha from customer service regarding a product - who couldn't have been more friendly and helpful.
August 4, 2023
Unprompted review
Reply from Naturisimo
Hey Aimee,
We are delighted to hear that you had a positive experience with our customer support team. We truly value your feedback and appreciate your time in doing so. :) We will share this with Tisha from customer service.
Thank you again and have a wonderful day!
Best regards,
The Naturisimo Team
Outstanding customer service!
August 3, 2023
Unprompted review
Reply from Naturisimo
Hey Nathalie,
Thank you so much for sharing your detailed feedback.
We appreciate your feedback on our customer service team.
We hope you continue to enjoy your shopping experience with NATURISIMO in the future!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Love this company
Love this company. Stocks clean beauty and great customer service.
July 26, 2023
Unprompted review
Reply from Naturisimo
Hey Andrea,
Thank you so much for your review. Your feedback means a lot to us here at Naturisimo.
We're delighted to hear that you're happy with the products that we offer and that our customer service was efficient.
We look forward to your next order. 💚
Stay safe and well!
Best regards,
The Naturisimo Team
Absolutely fantastic customer service
Absolutely fantastic customer service. Quick shipping and they stock all my wellness and natural products.
July 24, 2023
Unprompted review
Reply from Naturisimo
Hey Rebecca,
Thank you so much for your kind words! We're so glad to hear that you're happy with our customer service, shipping, and product selection.
We always strive to provide our customers with the best possible experience, and it's feedback like yours that helps us to keep improving.
Thanks again for your support and we’re so thankful for wonderful customers like you. 💚
If there's anything we can do to serve you further, do please let us know. Stay safe and well!
Best regards,
The Naturisimo Team
Great customer service
Great customer service, I spoke to Tisha who helped me a lot.
July 20, 2023
Unprompted review
Reply from Naturisimo
Hey Georgina,
We are very thrilled that you had a positive experience with our customer service team.
We will definitely pass on your lovely words about Tisha. :)
We look forward to your next orders!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Great website and great customer…
Great website and great customer service.
July 20, 2023
Unprompted review
Reply from Naturisimo
Hey Tania,
Thank you for your kind words about our website and for taking the time to let us know that you are satisfied with our customer service.
Thank you for your support and we hope to receive your next orders.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Super speedy and helpful response to a…
Super speedy and helpful response to a request to change my order.
July 19, 2023
Unprompted review
Reply from Naturisimo
Hey Dawn,
Thank you for your feedback! We are glad to hear that you were happy with the speed and helpfulness of our response to your request to change your order.
Thank you so much for choosing Naturisimo.
If you need any further assistance, please don't hesitate to reach out to us.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Such a great company
Such a great company. I really like the quality of the products and that they are much more environmentally friendly and healthy. Customer service is excellent cannot fault them.
June 28, 2023
Unprompted review
Reply from Naturisimo
Hey Kelly,
Thank you so much for your kind words!
We're so glad to hear that you're enjoying our products and you had a great experience with our customer service team.
Thanks again and we look forward to receiving your next orders soon. :)
Best regards,
Naturisimo Customer Service
Absolutely love Naturisimo
Absolutely love Naturisimo. My go to for all my beauty buys. Their loyalty scheme is fantastic and offers genuine rewards. Their product range is extensive and the customer service is fantastic. In particular Tisha has been extremely helpful on many occasions. 100% recommend! They also have very lovely, sustainable packaging.
June 13, 2023
Unprompted review
Reply from Naturisimo
Hey Maria,
Thank you for taking the time to provide great feedback. We are delighted that you're enjoying our products and loyalty scheme.
We are very thrilled that you had a positive experience with our customer service team. We will definitely pass on your lovely words about Tisha. :)
Likewise, we really appreciate you for referring our company to others!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Naturisimo is my favourite online…
Naturisimo is my favourite online shopping beauty site, they are very professional, best customer service I came across (they answer almost immediately, very helpful and kind), their goody bags are just awesome.
May 19, 2023
Unprompted review
Reply from Naturisimo
Hey Semira,
Thank you so much for your review. Your feedback means a lot to us here at Naturisimo.
We do all we can to provide our customers with the best products and great customer service experience, and it always makes our day when a customer appreciates it.
We are looking forward to your next order!
Stay safe and well!
Best regards,
The Naturisimo Team
One of the best customer services
One of the best customer services. My order took too long to arrive and I thought it got lost - it was international untracked ( don’t recommend it really). I got in touch with Naturisimo team (Tisha) - she responded quickly and asked to wait for a little while. They contacted Royal Mail to check the whereabouts of this parcel even though it was untracked. They were in touch every single time. I waited for a month because there was an awesome Beauty Box of the Month that I wanted badly but then I lost hope. Tisha suggested to replace an order with a different beauty box which was really nice of them. They sent it to British address of my friend, as I thought that would be more reliable:) You won’t believe it but before my friend arrived here, after TWO months my initial parcel with April’s Goody Bag arrived!!! I was so happy!! So, guys, if you think two months is too long - then don’t choose untracked option, your local mail can easily lose it and nobody is going to be in charge. My lesson learned. Thank you, Naturisimo and Tisha specifically for being so patient with my order and truly ready to help and make my experience of shopping with you as good as possible🙏🏻 Good luck everyone!)
May 1, 2023
Unprompted review
Reply from Naturisimo
Hey Leila,
Thank you so much for sharing your detailed feedback.
We understand how frustrating it can be when there are issues with delivery, and we thank you for your patience.
We appreciate you taking the time to express your experience and how our team mate was able to assist you! We will definitely pass on your lovely words about Tisha. :)
Thank you again for taking the time to write this review, and I hope you continue to enjoy your shopping experience with NATURISIMO in the future!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Great company, ethos, team and products
Always love the range of products and great offers here. The team is very helpful too on the rare occasion I've had a delivery question. Always come back here for my beauty products.
June 5, 2023
Unprompted review
Reply from Naturisimo
Hey Flo,
Thank you for your kind words! We're thrilled to hear that you enjoy the variety of products and fantastic offers we provide.
We constantly work to give exceptional customer service, and it's wonderful to hear that you found our team to be helpful, effective, and capable of assisting you in your concern effectively.
Thanks again for your support and we’re so thankful for wonderful customers like you. 💚
If there's anything we can do to serve you further, do please let us know. Stay safe and well!
Best regards,
The Naturisimo Team
Excellent customer service
Very prompt, professional reply and support from Tisha and Jhana, many thanks.
May 30, 2023
Unprompted review
Reply from Naturisimo
Hey Gabriela,
Thank you so much for choosing Naturisimo. Your feedback on our Customer Service team is much appreciated.
We are grateful for customers like you. 💚
We are looking forward to your next orders!
Stay safe and well!
Best regards,
The Naturisimo Team
Amazing customer service from Tisha at…
Amazing customer service from Tisha at Naturisimo! So helpful and kind following up on my questions and organising my request. Thank you 🙏
May 26, 2023
Unprompted review
Reply from Naturisimo
Hey Frankie,
We are very thrilled that you had a positive experience with our customer service team.
We will definitely pass on your lovely words about Tisha. :)
We look forward to your next orders!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
I really love their products and and…
I really love their products and and excellent customer service!
May 23, 2023
Unprompted review
Reply from Naturisimo
Hey Marla,
Thanks for taking the time to leave us a review, we really appreciate it very much!
We are happy to know you had a good experience with our customer service team. They will be very happy to read your feedback. :)
We look forward to receiving your next orders soon. :)
Thanks again for your support and have a good day!
Best regards,
The Naturisimo Team
A company one can trust
Since the first time I used, now its been about 4 years, I always found Naturisimo Customer Care very helpful and efficient.
I thank all of them for their service.
May 23, 2023
Unprompted review
Reply from Naturisimo
Hey Rita,
Thank you for your support over the last four years! We're delighted to hear that Naturisimo has continuously provided helpful and speedy customer service.
We'll make sure to express our gratitude to all of our customer service representatives. Your appreciation means a lot to us and to the customer service team.
Likewise, we are grateful for customers like you, and we hope to continue supporting with you for many years to come!
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
Best online store for ethical and organic products
I have used Naturissimo for about three years and would not shop anywhere else. The quality of their products is second to none and shipping is quick and efficient with a low carbon footprint. I recently ordered some foundation which was faulty, but could not return it in time before a business trip abroad for a couple of months. Despite this, when I returned Jhana in customer service was more than happy to process the exchange regardless and very quickly. I had no issues with the second bottle. Again, I just cannot fault the service.
May 22, 2023
Unprompted review
Reply from Naturisimo
Hey Helen,
Thank you for being a loyal customer for the past three years!
We're thrilled to hear that you choose Naturisimo as your go-to shopping destination. It's wonderful to know that you appreciate the exceptional quality of our products.
Your views about our Customer Service are much appreciated, and thank you for your patience. We appreciate you taking the effort to express your appreciation for Jhana.
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
The absolute best customer service
Naturisimo never fail to amaze me with how incredible their customer service is. The best customer experience out there. Contacted them via text and email and they are always so friendly and helpful. Would enthusiastically recommend.
May 22, 2023
Unprompted review
Reply from Naturisimo
Hey Christina,
Thank you so much for choosing Naturisimo.
Providing the best customer experience is our top priority, and we're glad to hear that you found our team friendly and helpful, whether through text or email. We truly appreciate recommending us to your friends.
We look forward to receiving your next orders soon. :)
Stay safe and enjoy the rest of your day!
Best regards,
The Naturisimo Team
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