Naturitas Reviews 202

I ordered the product and paid for 48-hour shipping.
I did not receive my order.
Automatically received money back, but after checking the bank account, the money was deducted again. I checked the order, it shows that it was delivered, but I didn't receive it.
Try to contact tham but no chance reach than. No order no money. Nice. Thank you very much.

I place an Order # 10000161070, US$114.69 including shipping on 01/11/2024. I found out the hair dye is not what color I picked. I want to cancel the order right away. The web site only has contact form: naturitas.us contact-form
I filled up the form 4 time tell them I want to cancel the order. No one response, next day I found an e-mail: dpo at naturitas.es sent them e-mail. The reply is the package has left the warehouse, I need to "contact the postal service Royal Mail to notify that you do not wish to receive it, in order to accelerate the return process."

Arrived as ordered.

Slow delivery.
Due for delivery 19th December. Tracking shows at Gatwick MC on that date. No progress from that. Naturitas say a further 10 days until delivery.

I have ordered from Naturitas in November. Items didn't arrive at all, they didn't inform me that there is no stock. I requested a refund. They transferred me only a part of the money, keeping the delivery fee (£9) for themselves. It has been 3 weeks since I ordered. They don't respond to my numerous emails, ignoring me completely. I asked my bank for help, hopefully I will get the rest of my money. Never again!

Believe the bad reviews!

Took 2 weeks to get my order and they sent the wrong product and now no one is helping to resolve this. Just 2 of the same automated responses to my many email trying to get this sorted. So I've basically been robbed.

I ordered from Naturitas in September 2023, the parcel never arrived, I paid around £15 for postage, for a small package, on contacting their customer services,they were completely useless, blaming the delivery company, and not backing me up, still not resolved. Very very disappointed.

I purchased several products more than 2 months ago, I never received anything. They don’t have a phone to contact them, an email, I have filled their form on their website, no one ever replied. Total scam, please avoid!

Paid £6 for delivery fees, and still waiting for my item a week later. Utterly useless.

Order never arrived. I sent now 3 forms to see where it is. No response whatsoever.

Very good service. I had a problem with my delivery, I contacted Costumer Support, they responded very quickly and helped me with everything
Thank you very much Naturitas

Useless. Customer service is a joke. Didn’t receive order. didn’t receive a refund. Didn’t respond to any messages/emails.

I paid £55 for two bottles of Berbarine supplements. What I received was a box of seaweed sheets for making sushi worth about £5.
Contacted the company and they assured me they would "look into it".
They did nothing - no further contact and certainly not sent me the supplements.
AVOID this company. Mistakes happen but being sent something cheap shows they made a delivery but not the supplements I actually ordered. They did nothing to correct my order.

Great service from Naturitas, I ordered some gluten free brewers yeast on 30th July, they arrived safe and well packed today. Tracking information was provided and the rest is history.
Thanks

I have ordered several items from Naturitas and have received the items requested in good time however one two occasions I have tried to contact Customer Support via their online forms but haven't received any responses whatsoever! One time it was because I wanted to add to an order I'd just placed as I wanted to combine the postage - no response! This actually did me a favour as I looked into the products a bit more and found them much cheaper elsewhere. I will try to avoid purchasing from this company again as I just don't like paying for bad or non-existent service.

I do not believe the item they sent me was lemon balm,it has no affect. When I use the lemon balm, I am growing in my home. It has a relaxing effect on the muscles and a slightly sedative effect. Their so called lemon balm is useless. You will be wasting your money.

If I could leave less than one star review I would. Please do not fall for purchasing from this company. They are scammers.

Naturitas stole my money. After my delivery of Manganese did not arrive they said I would have to fill out a form, which I did, they did not reply back to me after 2 months, now they are saying it's my problem, and I need to check with my post office. No refund, no replacement product, disgusting company.

Ordered 14 items 6 days ago from the UK, and all arrived today! This was my second order from Naturitas in two months, and I’ve had a great experience both times. As someone noted, the declared weight of my parcel was possibly about 2x than its actual weight, incurring a higher postal charge. Plus, some of the items were really overpriced. Nearly gave a 4 star for this.. However, a few other items were discounted and, having recently experienced first hand the lengthy and tedious bureaucracy required for shipping even a simple parcel from the EU to the UK, I was so impressed by how quickly my Naturitas parcels were dispatched and delivered. Overall happy because I can continue to buy products no longer easily found in the UK. Don’t let me down Naturitas!

I was waiting long time my parcel and received not full parcel. I tried to contact them but they didn't respond.

I usually buy my gluten free and organic products here and I am very happy with the quality of the products, never had a problem with the delivery ONLY problem is that it can take an extra time for the products to arrive since they are based overseas.
Rather than that I am a happy customer :)