Naturitas Reviews 202

I usually order Bolero fruit powder water supplements from Amazon but they have been out of stock of my favourite flavour for a while. So then I went to the Naturitas website to order and was stunned when my 10 packs of 36g sachet boxes (weighing just 360 gms in total) have postage and packing costs slapped on them for a box weighing between 1-2kg!

I believe it is a scam to bump up the profits going to Naturitas and I'm pretty upset about it because it's difficult to get this flavour fruit powder anywhere else, so you are pretty much held to ransom. And it's not so much the price, but the sheer dishonesty that upsets me.

Wow rip off
Five packets of crisps £6 something but the real rip off was postage at over £8 so cancelled order total con

PLEASE DO NOT BUY FROM THEM!! I wish I could read those reviews before. I bought an airy fryer Ariete XXL, the day it was meant to be delivered they sent me an email saying that he order was cancelled because out of stock (ALTHOUGH IT'S STILL ON SALE ON THEIR WEBSITE!!) saying that I will be receiving my refund within few days. NO REFUND RECEIVED, NEITHER THEY REPLY ANYMORE TO MY EMAIL. PLEASE PLEASE AVOID THIS COMPANY AT ALL COSTS!

After making a purchase on this website my card details were fraudulently used to attempt to buy £1200 worth of Apple products. I don’t tend to shop on individual sites like this. A very stressful day trying to deal with the bank to sort this out. After reading the reviews I don’t hold out hope that the products I ordered will arrive either. Also receiving lots of scam attempt emails since as-well. Very upsetting.

Hi. I'm from UK. I have ordered Sana bread maker from Naturitas on 03/02/2023 cost £298. After purchase I come across this review website and I started panicking, but it was too late to cancel the order, because it was dispatched. I thought that I have lost my money. My stress was unnecessary. They sent me tracking number next day and responded to my emails promptly. Parcel arrived on 07/02/2023 in perfect state, exactly as I have ordered. Bread maker is amazing. It's the cheapest you can get, without paying import charges and postage cost you only £6.89. If you order from manufacturer from Czechia you will pay around £450 for bread maker plus £35 postage.
I'm very happy with my purchase and overall experience with Naturitas shop. I don't know why some people have bad experience, but my was awesome.
Thank you NATURITAS !!!!

Sham company lies to its customers and then no support given.

Ordered from this company as it has a uk site and delivery time of 2-3 days. To my surprise these items are late and when I try to contact the company all they have is a form to fill out. Then I find out that although it’s a uk site the company base is girona meaning they are blatantly lying to their customers. Asked where my delivery is as it’s now been around 9 days and still nothing. All I been told is it’s been sent and to wait. The tracking says 48 hour delivery but that would never be possible for royal mail as the item is not in the uk and has to go through international mail system.

Shop at your own risk!!

Update

Item arrived so after ten days only to find that they have actually sent me the wrong one. Now if they were the same I would say it’s an honest mistake but I can only assume this was an attempt to cheat a customer thinking they wouldn’t know any better.

The item I ordered was light agave syrup which had a golden colour to it and costs £64.25 although for some reason I was charged £64.65.
What actually arrived was the lower quality darker syrup which has a dark brown look to it costs £42.50.
Now if you work with these a lot you will know the difference so for the company to send a totally different cheaper item tells me that you have tried to scam a customer and now have been caught out.

Received an expired product (04/2022) for kids use, no answer from customer service.

Terrible customer service.

They clearly stated a promised delivery date, in breach of that and did not do the right thing and refund my p&p.

Do not put a “promise date” and then expect customers to be patient and understanding with delayed deliveries. You have a responsibility as a business to not mislead your customers, you have put a bold statement on the order with a promise date, frankly it’s shocking and I will definitely not be ordering from here again and will happily spread the word to people not to ship here. Dishonest companies do not deserve customers!

When contacting customer services, I’m being told to wait due to “delays”. There can be delays but you should of refunded my p&p as a gesture of goodwill as you breached your “promise date” incompetent staff and company.

Product (salt) came ripped open!!! what a joke, looks like the package was sliced open from the inside and salt all over the place soon as I opened the box.
Never ordering again

They have some good products and I ordered twice from them but they have the worst customer service of all time.
Will shop elsewhere!

This was the second time I had ordered from this company. Never received my second order. Contacted them via their contact page on their website ( no contact number given) I never received a response from them. Thankfully I paid via PayPal and was able to requested a refund for goods not received. Shocking customer service. Please avoid.

I had previously shopped from Naturitas.co.uk on a number of occasions with no problem, but this changed when two bottles of oil I ordered arrived broken. I contacted the company to ask for a refund, and received no reply. I have since contacted them around 10 times by different methods and over a month has passed - I have received no reply. It looks like when something goes wrong, you're on your own. I wouldn't trust this company with your money.

Absolutely shocking service, emailed 3 times no answer from anyone, ordered a product that was promised to be delivered on the 6th Oct, it's now the 13th and haven't heard a word from anybody, don't buy from this company, absolutely shocking customer service, stay well clear and spend your money somewhere that will appreciate it

Ordered 3 bottles of Solgar Echinacea and 2 bottles of Solgar L-Lysine. Order delivered in a timely manner within days with products securely wrapped. All at a competitive price to other suppliers plus its very difficult to find echinacea made by Solgar which works best for me.

Fast & simple delivery of a Weleda facial care product to my door within a few days of ordering. Website simple to navigate and all around smooth running. Love this ethical hygiene and cosmetics supplier. Zero plastic involved in delivery modules.
The product itself is a revelation so I was delighted to be able to source it through Naturitas.

I order monthly with Naturitas. I've never had any problems with their service. The items come relatively quickly, considering that they come from Spain, and the items are just as described.

Takes a while to deliver but you’ll get it.
Good products, good prices.

After ordering, i read reviews on here and panicked thinking i have been scammed. Spent £120. My order arrived within a week of ordering and had all my items. I did not contact customer support so i do not know how they deal with complaints. Do not believe all negative reviews!

Have ordered many times with this company. Yes they are based in Spain but the website clearly gives a delivery timescale window usually between 1 and 2 weeks and this is always correct. They provide tracking info so you know how close the parcel is to being delivered. I have been amazed at how well the items are packed and arrive undamaged including glass bottles and to be honest alot better than items delivered from within the UK.
I did have one issue with an order which got lost in transit I sent them a message received a reply very quickly they offered to resend or offered a refund. I chose a refund and it credited my account in 2 days. They offered an apology and were very helpful.
Many thanks to Marta in customer services for sorting this out for me.
The products they offer I cannot get anywhere else and since my first order 2 months ago I have ordered every week and can confirm this is not a scam and in my case I'm very happy with this company and will continue as a loyal customer.

This is still in the money is a scam this company