Terrible!! My sons 19 next month and has been trying to withdraw his ctf into a natwest account for ages. He'd legally changed his name via deed pole and although they'll write to him in his correct n... See more
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Quite possibly THE worst website we’ve ever experienced! It simply DOES NOT WORK! Impossible to carry out the most simplistic of instructions, 2 years and still ongoing to release funds. Repeated erro... See more
So disappointed with NatWest. My son turned 18 at the end of last year and has still not been ‘verified’ to withdraw his funds. He has been in our local branch a few times, has called the helpline a f... See more
I have been speaking to a customer services advisor called Lucy. She has been helping my daughter to withdraw her matured CTF. We spoke to her yesterday and today and on both occasions I stayed on the... See more
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1.8
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48 reviews
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Child trust funds
Avoid NatWest Funds.. over 3 months of my son trying to get his funds. The value keeps dropping and always another process to do which can take between 15-18 working days each time. NatWest should be clear when you first apply but they are not: it’s a tactic to keep hold of your money for as long as possible.
June 8, 2023
Unprompted review
Lucy
I have been speaking to a customer services advisor called Lucy. She has been helping my daughter to withdraw her matured CTF. We spoke to her yesterday and today and on both occasions I stayed on the line to leave a review, but for some reason, before I could, the line went dead. This is why I'm writing here. Lucy has been absolutely brilliant. She has kept on the line to guide us through the process, she is patient, polite, kind and extremely effective. She has guided us so that my daughter can start the process of withdrawing her money. I cannot thank her or praise her enough. She is absolutely lovely and brilliant at her job. My daughter's name is Molly Scotchbrook so that Lucy knows it her her we are reviewing. Thank you so much Lucy.
August 26, 2022
Unprompted review
Hugely irritating experience.
Hugely irritating experience.
it has been a problem for a long time and they still have not fixed it.
when you call the numebr you wait forever.
it really is hard to believe that they are not priopritising fixing how to deposit in child trust fund accounts
July 4, 2022
Unprompted review
utter garbage
utter garbage. Website is incredibly temperamental. Rarely works and customer support is near on non-existent!
April 26, 2022
Unprompted review
Awful experience
Last century website with extremely limited capabilities for what is a very basic investment (and can't even make transfers to invest, have to pay via debit card...).
And this is when you are lucky enough to be able to access it, as either the access gets blocked, or the passwords they send you don't work.
Appalling.
April 8, 2022
Unprompted review
Website times out when attempting to sign in
Since I registered on this new portal which was changed over only 1 or 2 years from the previous change, I can't sign in anymore, tried it several times and with different browsers/os. The website times out. Before that, my firewall raised alarm that the site is a hoax. Maybe it is... Once I gain access I will transfer all out, utterly rubbish service since they took over the child trust fund.
April 2, 2022
Unprompted review
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