Product is great overall. But I had a couple questions and concerns during the buying process and trying to find customer service is literally impossible.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have been trying to get into contact with customer support for the last 2 weeks and every time I get no response or call back because the Nayax team members are busy. Can someone help me out to set... See more
Company replied
I think two stars is being kind. We have had the Nova Market POS since February. Since that time we have discovered that tge Nova Market POS can't do a lot of the things we were told it would/ could d... See more
Company replied
I had a very good experience at first. Customer service was great, billing was on point and everything worked great. Now we have 42 readers and stuff that was working isn’t working anymore, our billin... See more
Company replied
Company details
Written by the company
Welcome to Nayax, a global fintech company (NASDAQ; TASE: NYAX) dedicated to providing businesses with a comprehensive payment platform and management system for their operation. Since 2005, we've been at the forefront of the cashless payment revolution, offering innovative IoT services and management solutions for unattended retail. Driven by our customer-first mindset and a commitment to in-house development, Nayax has evolved into a leading omnichannel retail solution provider. With over 1,200 talented employees located in 13 offices around the world, we proudly serve customers in more than 120 countries. We've established partnerships with several global financial institutions in order for our platform to be able to accept over 50 currencies and over 80 major forms of payment. Moreover, Nayax holds a license as a payment institution in Europe. As consumers increasingly embrace digital payment methods, Nayax continuously develops value-added services for our customers. From consumer engagement solutions and customized payment methods to an extensive API suite and a feature-rich mobile wallet app, our fully customizable management system provides an agile ecosystem that empowers merchants to improve their bottom line. Our commitment to innovation and to our customers sets us apart. Rooted in our core values, Nayax's dedicated teams consistently deliver innovative products that meet the evolving needs of retailers and consumers alike. Our mission is to empower retailers by providing them with growth tools and systems that reduce operational costs. At Nayax, we believe in creating a lasting impact on our customers' businesses, converting casual consumers into dedicated followers. By offering consumer engagement tools, loyalty programs, and omnichannel solutions, we help retailers increase their bottom line and accelerate their growth. Important Note: Nayax is a payment provider for vending and other unattended machines, which means we clear cashless payment transactions on behalf of our operators. Any purchase made at a machine with a Nayax cashless payment device will appear on your credit card statement as a Nayax charge. If the charge you are seeing is more than the quoted price of the product on the machine, the operator might have added an extra service charge for credit card purchases. For any charge-related issues or refund requests, please contact the operator directly using the contact details provided on the machine.
Contact info
United States
- nayax.com
2.6
Poor
453 reviews
Replied to 93% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
HAD PROBLEMS RIGHT FROM THE START
We had a Nayax card Terminal installed with our New Hot Drinks Machine in our popular ChadwicksFarmshop C104085 the card terminal was taking payments but not straight into our bussiness accout it was going in a holding account so in July 2025 and had issues setting it up fast forward after giving all our shops history and all my lifes history and Pictures and documents and business partners and promising not to Money laundrering was i then accepted to use our customers cards with our machine, Once we got past that stage its Now October our first payment was transfered on 15th October of the amount but not the whole amount outstanding from July when the card terminal was first in service of being used. We are STILL WAITING ON 3 MONTHS of Transactions From Nayax to go through to our Business Account!
June 6, 2025
Unprompted review
Reply from Nayax
Hey Lee,
Thank you for reaching out. We’ve already shared your details with our support team, and we can see they’re currently looking into this for you.
If you’d like, you’re also welcome to contact us directly at digitalsupport@nayax.com
so we can help resolve this as quickly as possible.
Thank you.
Growing with partners
They take into account the interests of their partners because they know that as they grow, their partners grow and succeed. In many cases, I have experienced surprising flexibility on their part, both in terms of business construction and technical solutions.
September 3, 2025
Unprompted review
Reply from Nayax
Hey Szabolcs,
Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure.
The Nayax Team.
Reply from Nayax
Hey Georg,
Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure.
The Nayax Team.
Reply from Nayax
Hey Thanasis,
Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure.
The Nayax Team.
Information shared was excellent
Information shared was excellent. Technology in Nayax rocks
October 20, 2025
Unprompted review
Reply from Nayax
Hey Jamie,
Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure.
The Nayax Team.
Great team
Well organised and insightful event . Great team of people
October 20, 2025
Unprompted review
Reply from Nayax
Hey Nicholas,
Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure.
The Nayax Team.
Can't take payments
This company is horrible to work with when you need to get a hold of someone. I had to get so rude and nasty with them as they literally stoped my reader from taking payment wwithout hour notice that it ws not compliant. WTF!! No notic to let me know that i had to update something! Now 2 days later I still have not talked to the "right department" and they won't call me back.
October 14, 2025
Unprompted review
Reply from Nayax
Hey David,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at digitalsupport@nayax.com so we can help resolve this as quickly as possible.
Thank you.
We are still waiting for a reply to our…
We are still waiting for a reply to our issue. We were asked to ship our device two months ago, and the tech agent stopped responding once it arrived at their facility.
July 25, 2025
Reply from Nayax
Hey Madison,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at digitalsupport@nayax.com so we can help resolve this as quickly as possible.
Thank you.
The portal is easy to use
The portal is easy to use, with amazing functionalities and user friendly options
October 7, 2025
Reply from Nayax
Hey Catalin,
Thank you very much for taking the time to share your feedback. We truly appreciate it and look forward to continuing to serve you with pleasure.
The Nayax Team.
I have had a very negative experience…
I have had a very negative experience with Nayax. Their customer support system is essentially non-existent. We have two stations purchased directly from Nayax over two years ago, and we are unable to use them because Nayax does not respond to support requests, and Nayax Romania keeps putting us off from one month to the next.
This is very disappointing on Nayax's part.
October 1, 2025
Reply from Nayax
Hey Calin,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at digitalsupport@nayax.com so we can help resolve this as quickly as possible.
Thank you.
Absolutely awful support
Absolutely awful support, can’t wait to replace soon. I’ve edited this review since your responses are the same to all bad reviews, honestly your support is absolutely appalling resulting in huge loss of revenue. Your support could not be worse if you tried!
October 2, 2025
Unprompted review
Reply from Nayax
Hey James,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at digitalsupport@nayax.com so we can help resolve this as quickly as possible.
Thank you.
Nayax customer service is inefficient and unhelpful
Nayax brands themself as customer service for unattended machines but the machine is faulty, they have slow response times, and all they did was tell me to go through the owner, which I explained wasn’t possible. I am no longer at the location of the machine and the owner never provided contact information to contact them. Thus, I waited a week and a half with no solution and no help from their “customer service team”
September 24, 2025
Unprompted review
Reply from Nayax
Hi,
We’re sorry to hear about your experience. However, we don’t recognize you as a Nayax customer. We’ve sent a request for more details to follow up, but haven’t received a response.
We’d be happy to assist you if you contact us via email at:digitalsupport@nayax.com
Thank you.
STAY AWAY FROM NAYAX VERY BAD SUPPORT
STAY AWAY FROM NAYAX VERY BAD SUPPORT, IF SOMETHING GOES WRONG THEY SAY PSO IS YOURS AND ITS YOUR PROBLEM !!! I WONDER WHAT FOR WE PAY MONTHLY FEE AND COMMISSIONS !!!
September 27, 2025
Unprompted review
Reply from Nayax
Hey Mario,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at digitalsupport@nayax.com so we can help resolve this as quickly as possible.
Thank you.
Very disappointed with NAYAX.
Very disappointed with NAYAX.
We were told by Coin Solutions, and confirmed by NAYAX via email, that we could have weekly payments into our account to align with our banking schedule. This was a key reason we chose NAYAX over other providers.
After paying for the device and installing it, we were suddenly told that payments are monthly only. This completely contradicts what we were promised.
The worst part has been the after-sales service – it has been terrible. Instead of resolving the issue or even acknowledging the miscommunication, we’ve been left feeling ignored and let down.
We signed up with NAYAX based on clear assurances, and having them go back on those promises is unacceptable. If weekly payments are not possible, this should have been made crystal clear before we invested in their hardware.
Would not recommend NAYAX to anyone who values transparency or decent support after purchase.
September 25, 2025
Unprompted review
Reply from Nayax
Hey Kushal,
We’re sorry to hear about your experience. We’ve already sent you a request for your contact details so our team can reach out and assist you directly.
You’re also welcome to contact us at digitalsupport@nayax.com so we can help resolve this as quickly as possible.
Thank you.
Reply from Nayax
Hey Ferenc,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience.
Nayax takes waaay too much of a…
Nayax takes waaay too much of a percentage&fee to use their card reader!! Tried to get out of our contract last December when it was ending&couldnt..but this December better believe if changes are not made we are DEFINITELY cutting ties one way or another!
September 16, 2025
Unprompted review
Reply from Nayax
Hi,
We’re sorry to hear about your frustration, and we appreciate you taking the time to share your feedback.
At Nayax, our pricing reflects a complete solution - not just hardware, but secure payments, real-time telemetry, business tools, and dedicated support to help operators grow. Our system also enables you to manage your machines, track inventory per machine and get alerts to reach higher machine availability.
We understand that pricing models can be a concern, and we're always listening to feedback like yours to ensure we're delivering value and staying competitive.
We’ve sent a request for your account details and would be happy to discuss your experience further. You can also contact us directly at digitalsupport@nayax.com.
Thank you,
Nayax Team
I have been trying to get into contact…
I have been trying to get into contact with customer support for the last 2 weeks and every time I get no response or call back because the Nayax team members are busy. Can someone help me out to set up my Bank account to my Nayax account card reader?
September 8, 2025
Reply from Nayax
Hey Andrew,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We’ve forwarded your details to our support team to handle this matter, and someone will be in touch with you.
Slow onboarding
Its been a month and my account still isn't fully set-up... Tech support is great though. Doesn't make any difference if you never get the money spent on your machines.
September 7, 2025
Reply from Nayax
Hey Robert,
We’re sorry to hear about the delay with your account setup, and we truly appreciate your feedback. Thank you for sharing your experience, our team is looking into this to ensure it’s resolved as quickly as possible.
Good service.
September 6, 2025
Reply from Nayax
Hey David,
Thank you so much for your kind words! We’re thrilled to hear about your positive experience.
Reply from Nayax
Hey Rick,
Thank you for your feedback! We’re thrilled you chose Nayax and can’t wait to continue supporting you.
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