Bought a dress to wear at my children Holy Communion, Royal Mail delivered it to the wrong address and advised to contact the company as they would need to raise it with them. Multiple emails sent and... See more
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I ordered the Senseless Luxe Rose Gold High Neck Beaded Shoulder Sequin Embellished Hourglass Illusion Maxi Dress my engagement party has been brought forward and panic set in I’ve never heard of this... See more
Love the style and fit but it is faulty and I haven't yet heard back from customer service about replacing it. Its only been a few days but worried that I won't hear back before the deadline to retu... See more
I ordered 3 dresses and returned them all (2 for refund) 1 for an exchange for a smaller size. I returned with Royal Mail tracked & waited 14 days as per their advice. They have refunded and exchang... See more
Company details
Information provided by various external sources
New Homepage Welcome to Nazz Collection! We believe Great fashion needn’t cost the earth, and should be individual, accessible and most of all affordable
Contact info
United Kingdom
- nazzcollection.com
3.8
Great
442 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Prompt delivery, beautiful dress - unfortunately for sizing reasons I needed to return. Refund was sent in less than a week. Great service! Thank you
March 20, 2022
Really disappointed
Really disappointed. Ordered a dress, it was too small so I sent it back and paid £9 for next day recorded delivery as returns are not free. I stupidly forgot the order slip I the bag, but the item was still in the same bag so my name & address was still under the cellotaped paper AND I sent 2 emails explaining what had happened. No response to emails and no refund. I wouldn't waste my time with this company. Now I'm £74 down and they've obviously sold on the dress.
March 20, 2022
Reply from Nazz Collection
Dear customer,
We are extremely sorry to have put you through this.
When we receive orders that we cannot locate to an order due lack of information we leave them to the side and wait for the customer to contact us.
When searching your information into our email database we can locate the emails you have sent us and you have been refunded immediately.
Again, we are sorry for the delay and the money you have spent on returns and delivery and we hope this doesn't impact your experience shopping with Nazz.
Easy to order with and items were here…
Easy to order with and items were here on time. Sadly i didnt keep the items as i found something else i liked but the dresses were lovely.
March 13, 2022
Order 3 tracksuit only received 2 not…
Order 3 tracksuit only received 2 not happy at all about this staff not very help full at all It’s not about money it’s about u should get wat u pay for and u payed for 3 tracksuit and only received 2 will definitely not buy from here again
March 13, 2022
Reply from Nazz Collection
Dear customer,
We are sorry you did not receive your complete order.
At the time of this order 3 tracksuits were sent which were final pieces meaning we couldn't send any more out (video proof was sent of packaging along with this to confirm).
Any orders that come unsealed, damaged, or opened should be immediately refused upon arrival and sent back to Royal Mail in which case we can dispute it and ensure money back guarantee.
Amazing dress
Amazing dress , true size and very good material . I am obsessed with my dress its stunning very classy 😊.
Suggest 100%
March 2, 2022
The dress came exactly like in the…
The dress came exactly like in the picture , delivery method is fast and reliable . I am so happy with the dress it’s gorgeous
March 1, 2022
Great Company!!
Fabulous dress love it, great quality, perfect fit and super service. Will definitely use again!
February 13, 2022
Good quality items
I paid a lot for next day delivery. Ordered on Saturday morning and it didn’t arrive until Tuesday so I wasn’t pleased with that. The item was beautiful though. I find the quality of their clothes is very good. The sale prices are amazing. Happy overall!
February 13, 2022
Amazing service
Got my dress, came within 5 days. Amazing quality and can’t wait to wear it
February 6, 2022
Unprompted review
Great quality
February 3, 2022
Happy with the purchase
Happy with the purchase. Excellent quality.
Support is amazing.
Will recommend
January 24, 2022
Loved loved loved the dress perfect fit
January 19, 2022
Amazing very happy with purchase
I loved the items I purchased they were exactly like the picture stretchy beautiful and wonderful fabric with care to attention.
The jumpsuit with side rope detail was beautiful and stretchy and very flattering.
The sports short in sand were also stretchy flattering and felt so confident in them.
Last purchase was the ombré sequin and lace 2 piece was gorgeous material comfortable and loved the adjustable top and stretchy skirt fit perfectly.
January 18, 2022
Good fit and great quality!
Good fit and great quality!! Customer service is excellent!!
Thank you.
E Benton
January 15, 2022
Exceptional dresses and service
January 3, 2022
The outfit I ordered was just amazing…
The outfit I ordered was just amazing perfect for new year and birthday celebration
January 2, 2022
Quick delivery
Quick delivery, quality if dress was of a high standard. Size fit well waiting to put pics up for birthday. We'll worth the money
January 2, 2022
Worst customer service I’ve received
Worst customer service I’ve received, allowed me to order a dress which was supposed to be delivered within 48hrs. I tried to get in contact with them for almost 2 weeks before they eventually got in contact with me, told me the reason my dress wasn’t delivered was because it was out of stock and if I wanted to pick another colour or a dress within the same price range. I get that it’s a busy time etc for them, but to not get in contact with me regarding this is a disgrace. Especially after me trying to get in contact with them via email, phone calls and dm’s is ridiculous.
December 9, 2021
Reply from Nazz Collection
Dear customer,
We are sorry you have had such a bad experience with us regarding the dress you wanted and our customer service team.
When an item is not in stock we contact the customer via email, these can sometimes go to your junk mail and vice versa for us. If we don't get a response via email the last resort is contacting you by telephone.
Once these attempts have been made we leave the order on hold until we get a response, which is usually a few days.
Customer then confirms exchange or refund which is then processed on the same day.
Quick delivery and quality of the dress…
Quick delivery and quality of the dress was really good. I had a couple of dresses that needed to be returned and the money was refunded into my account very quickly.
December 9, 2021
Very bad customer service
Very bad customer service. I keep calling and sending emails no response till now.
December 2, 2021
Reply from Nazz Collection
Dear customer,
You can email us with any queries with a guaranteed response during the hours of 11.30am to 2.30pm Monday to Friday.
You can also dm us on Instagram @nazzcollectionclothing at any time for a response within the next few hours including weekends.
Hope this helps!
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