NBA Store Europe Reviews 2,190

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 350 reviews, reviewers had a great experience with this company. Customers consistently praise the fast delivery service and the high quality of the products, often noting that items look exactly as described on the website. Many people appreciate the wide selection of merchandise and the ease of the ordering process. However, some customers experienced issues with product sizing, finding items to be smaller than expected or not fitting correctly. There were also occasional complaints about the quality of certain products, with some reviewers receiving damaged items or feeling that the price did not match the quality. A few people also mentioned difficulties with returns or exchanges, particularly for personalized items.

What people talk about most

Product

People report ambiguous experiences with product. While some customers praise the excellent quality, vibrant... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising fast shipping times and... See more

Quality

Clients share positive opinions on quality, with many praising the excellent craftsmanship, vibrant colors,... See more

Order

Reviewers mention ambiguous feedback about order. Some customers report positive experiences, praising easy... See more

Price

Customers had ambiguous experiences with price. Many reviewers found prices to be high, citing expensive... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Update after NBA Store fanservice contacted me: Turned out that my trustpilot comment was the first time the customer service had heard of the problem, and that they had not received my initial mes... See more

Company replied

Rated 4 out of 5 stars

Everything ok, there was a little discrepancy. But it was then solved really very quickly and satisfactorily. The items are great and beautiful. But are a little smaller, so order a size larger. Gladl... See more

Rated 4 out of 5 stars

The ball was good and so far is still, although I was scared I might internally pop the ball while pumping which is what happened to my previous ball it did not happen 9/10 almost no flaws

Rated 3 out of 5 stars

Order a wilson Grizzlies size 7 basketball in march (for a birthday present 29th March), and it keeps deflating. Given this ball was £74.99 I would expect it to last more than 4 months. I have been to... See more

Company replied


Company details

  1. Sportswear Store

Written by the company

Celebrate the Boston Celtics' NBA Finals win with official championship gear from Store.NBA.com! Discover the latest Boston Celtics NBA Champions apparel, including t-shirts, hats, collectibles, and more. Our wide range of official Celtics apparel and merchandise gives every fan the chance to honor this remarkable victory. Don't miss your chance to grab one-of-a-kind Celtics merchandise that highlights your team pride. Shop now at the Official NBA Store for the best selection of official Boston Celtics championship gear!


Contact info

3.8

Great

TrustScore 4 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

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Rated 1 out of 5 stars

Good if you dont need to return

Delivery time is acceptable.

Customer Support is non existing.

July 31, 2025
NBA Store Europe logo

Reply from NBA Store Europe

Hello Robin, we apologize for any inconvenience you may have experienced. Please feel free to contact us through our website, via phone, email, or live chat. If there is still any issue with your order, we will be happy to assist you. We appreciate your patience and thank you for giving us the opportunity to help. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna

Rated 5 out of 5 stars

Impressed!

Ordered from them for the first time, a Milwaukee Bucks tshirt, as my teen (randomly) likes that team! Price was cheaper than I thought it might be, given that it's not a big sport in the UK. Delivery was really quick, and the quality of the tshirt was great. Very pleased.

September 1, 2025
Rated 3 out of 5 stars

The product seemed perfect...


The product seemed perfect and arrived on time. Unfortunately, the number fell off after a few days

May 2, 2025
NBA Store Europe logo

Reply from NBA Store Europe

Hello A.D, we sincerely apologize for the issue with the letters coming off. They are meant to be durable and last for many years, so we completely understand your disappointment. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna

Rated 3 out of 5 stars

Stop using Colis Privé as the French…

Stop using Colis Privé as the French carrier. They are the worst! My package was just left in front of the concierge’s door on a Saturday afternoon. I picked it up thanks to a neighbour. Not the first time with Colis Privé !

November 22, 2025
NBA Store Europe logo

Reply from NBA Store Europe

Thank you very much for contacting us and we apologise for the shipping problem. Your satisfaction comes first for us, that is why I have contacted you directly in your email, to offer you the best solution in this matter. Please do not hesitate to contact us, we will be happy to help you to be satisfied with our service. Joanna

Rated 1 out of 5 stars

Sizing was off and to return would have…

Sizing was off and to return would have been too expensive so I had to keep the shirt.

July 9, 2025
NBA Store Europe logo

Reply from NBA Store Europe

Hello Hugo, I’m really sorry to hear that the size you received wasn’t the right one. I hope that my actions will help in finding an appropriate solution as soon as possible. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna

Rated 1 out of 5 stars

Poor quality

The quality of the items were really really poor.
Print quality was so poor they look like really cheap fake copies, not what I would expect from the NBA store

October 3, 2025
NBA Store Europe logo

Reply from NBA Store Europe

Hello Michelle, we sincerely apologize that the quality of the items did not meet your expectations. I hope that my actions help find a satisfactory solution for you. I reviewed your order and followed up in a separate email regarding the efforts made today. Best regards, Adrianna

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