National Bank of Canada Reviews 174

Terrible service, terrible bank! About a month ago I called and asked to send me last statement for my car loan, I didn't receive yet. I called them last week and waited on the line 4 hours and just hang up! Now calling them again and waiting about an hour and the automatic service says, "Why are you waiting here go online on Facebook they can help.
I sent a message on Facebook, and Kyla said that she can't help for security reasons, and I know all my information so that I can verify it !
Why does customer service online exist if they can't provide any online services??? see screenshot 4 hours waiting!!!
Never never never will be their customer again or use their services!

I really don't know why I still bank with them. Absurd hours, who can bank before 3pm or 4pm? Additionally, there is no or rarely any weekend hours. If that wasn't bad enough their cards barely work. Doing my third card change in 6 months. I hate that company so much. Thankfully, I already opened my new account with TD. Good riddance.

this is the most awful bank that you can have an account in, as customer service does not exist! there were times that I spent more than 2 hours waiting and no body picked up the line!

If you value your time/ sanity, do not open an account with NBC.

- Opened an account online. Received a message saying debit card would be sent in the mail.
- One week later, still no card. Received PIN in the mail.
- Called customer service, waited in hold for 22 minutes, line disconnected before i could speak to anyone
- Called this branch, they didnt pick up
- Contacted customer service via Facebook messenger. They advised that if I needed a debit card right away I should attend the branch
- Drove to branch, showed them confirmation email as well as conversation with customer service. branch refused to issue card. Teller went to ask manager, manager advised that if you open an account online you cant get a card from the branch until after 90 days and one direct deposit goes through your account.
- The branch doesnt know why customer service advised that I should attend the branch. Customer service doesnt know why the branch wouldnt give me a card:
- Told teller to close account. Gave up.

Wasted my time and gas driving to Mississauga (closest branch). Google will show an NBC in Oakville, but its not an actual branch, just Wealth Management. Be aware that there are very few convenient branch locations.

Not sure what kind of bank makes you wait 10 days to two weeks for a debit card. Its 2022. Not sure what kind of bank has online customer service and branch customer service that dont communicate with each other?

Ive opened accounts online at normal banks before and received my card in two business days at the most.

Confirmation email implies you receive your account information after signing up online (you don’t). If you need to switch a PAD to your new account, you wont be able to do so until you receive your card (up to two weeks apparently).

There is a reason why most people choose to bank with the Big 5. Please listen to the reviews you find online about this bank and stay away.

I've had a credit card with them for about 5 years with minimal issues. I recently decided to consolidate all of my financial accounts to one bank and, based on my credit card experiences, figured I would go here. I filled out the online application and got an email saying they would be in touch within a few days. 2 weeks later I decided to call and follow up as I hadn't heard anything (I know, that should have been the first and only clue). After about an hour and a half of holds and transfers I get an in-branch agent who tells me that I need to make an appointment with a branch that is a 2-hour round trip from me. Apparently, even though they have every piece of financial info that they need to make a decision, my ability to produce a drivers license and sign my name is the make or break factor. When I asked if they could review the financials and tell me if it was a go before I took a day off work and drove 5 cities over so as not to waste my time if I was declined on info they already have on hand, I was told NO!!!! I had to come in and show a drivers license or passport before they could make a decision. Not tax records verifying income. Not a paystub to show employment. Not utility/ rent receipts to prove Canadian address. One piece of government issued photo ID and a signature. Then she tells me....this part is just funny...that after opening an account, a debit card will likely not be issued to the account until several direct deposits from primary income source are received by them and that it typically takes 3 MONTHS of account observation before a decision to issue one can/will be made. Yes, you read that right, 3 MONTHS FOR A DEBIT CARD ON A NEW ACCOUNT!!!! And better yet, if I decided that I needed cash badly enough to take another day off work and make another hour each way drive, my in-branch withdrawl limits would be capped as a new customer for "account security". Even though all funds in the account would have been from direct deposit sources made by either a large company or government deposits. When I pointed out that my credit rating is excellent and they have already issued me a credit card with a limit several times my monthly salary I was told too bad, so sad...just in more professional and condescending phrasing. How do they possibly bring in new clients????

As a side note..I found a different bank to transfer everything to. Even though I started the process at 11pm, I had new checking & savings accounts and a new credit card in under 40 minutes from a bank whom I've never worked with before. ​Completely, done online, at home, in my pajamas

I have an auto loan with NBC and the bank doesn't have an option to accelerated repay without opening a chequing account(of course with a monthly fee). Tried to open a chequing account online and the bank hasn't responded even after multiple online applications. Looks like the Bank is restricting the customers from repaying the loan to collect interest.

Warning for new customers. While the 'real' customer service is excellent, they now force new customers (or in my case, a returning customer who has not yet created an online account) into an automated customer service that is atrocious and when I call to get in-person service, the wait times were over 20 minutes. I finally got someone on the phone, and when they transferred me, the call was dropped. Run away and find a bank that values your business!