Chad was brilliant, even though we didn't go with our first purchase we got our second due to house sizes. we never felt pushed or set to a certain decision. Was always happy to help and explained eve... See more
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We visited NCF tonight to order a new suite for our new house. We got talking to Morna the sales assistant and she was very helpful with helping us way up different options. She spent a lot... See more
Company replied
Morna@Edinburgh First time visiting NCF Living, hadn’t heard of the company before but so glad I decided it was worth a look on our way to DFS! Bought a bed, mattress and an all singing and dan... See more
Company replied
We went to this store multiple times while looking for a bed and mattress and every time the staff was really helpful, patient and friendly. They took the time to answer all our questions and made the... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Edinburgh
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 26B Milton Link, Newcraighall, EH15 3QH, Edinburgh, United Kingdom
- 0121 356 5698
4.7
Excellent
435 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Chad the lad thanks for sorting nieces…
Chad the lad thanks for sorting nieces sofa, sorry for the continuous mind changing got there eventually thanks for your patience!!!
January 10, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're thrilled to hear that you enjoyed your visit and that your niece found just the sofa she was looking for!
Many thanks,
NCF Living, Marketing Team
Great visit to NCF in Edinburgh
Great visit to NCF in Edinburgh.Given time to look around without being pressured. Thank you to Angela for her excellent customer service, I will definitely be in to purchase a new sofa over the next couple of months when decorating finished.
December 18, 2025
Unprompted review
Reply from NCF LIVING - Edinburgh
It's a pleasure to hear that you had a positive experience during your visit to our Edinburgh store, Angela - we hope to see you again soon.
Many thanks,
NCF Living, Marketing Team
Kevin was very welcoming and so…
Kevin was very welcoming and so helpful. Thank you so much Kevin!
January 10, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're very pleased to hear this, Jemma.
Many thanks,
NCF Living, Marketing Team
Morna made our visit stress free!
Morna was extremely helpful and provided us with great advice for choosing our mattress! It made it super easy and quick and was a delight to visit the store. I would highly recommend as there were great options to choose from.
January 10, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We wish you all the best with your new mattress, Miss Dennis.
Many thanks,
NCF Living, Marketing Team
Great service from Morna on the day of…
Great service from Morna on the day of purchasing a new mattress. Great knowledge of the products and enough choices to compare.
January 10, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We wish you all the best with your new mattress, Beny!
Many thanks,
NCF Living, Marketing Team
Quick and easy.
January 9, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
Glad to hear it, Bill.
Many thanks,
NCF Living, Marketing Team
Excellent service from Chad
Excellent service from Chad. He is very friendly and very helpful. He is a great asset to the company
January 9, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're happy to hear this, Rena.
Many thanks,
NCF Living, Marketing Team
Be very careful when ordering from this place.
Everything will go all well in store when you are purchasing and they ask you to leave a good review there and then ,which is the only good reviews !!
Once you've paid and left the store that's when the customer service goes non existent.
Bought a settee and was quoted 12/ 13 weeks which was fair enough but now on checking the tracking they have added another month on !! So annoying when you needed an item for a certain time frame . You can try emailing them and IF you get a reply it's a text message you can't reply to ,no telephone number to call and if you go into the store they can't help either 🤷.
Honestly what a shame of a company .
Foolishly I never read reviews before purchasing .
Be warned !!
November 14, 2025
Unprompted review
Reply from NCF LIVING - Edinburgh
Hello Kathleen, thank you for your review.
We're disheartened to hear of your experience and apologise for the frustration it has caused. Whilst we aim to be as accurate as possible with our lead times, unforeseen delays can sometimes occur beyond our control, though we understand that this does not negate your experience.
As no order number has been provided here, we are unfortunately unable to view the relevant notes on the system for this particular order. We will however pass this feedback internally to the relevant teams to ensure that your concerns have been heard and improvements can be made going forward.
Many thanks,
NCF Living, Marketing Team
First class service.Wasn’t pressured…
First class service.Wasn’t pressured into buying,but help was there if needed.Norna was very professional.
January 5, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're very happy to hear it, Alistair.
Many thanks,
NCF Living, Marketing Team
Angela was very helpful. Got the suite we wanted.
Angela was very helpful.
January 4, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We wish you all the best with your new suite.
Many thanks,
NCF Living, Marketing Team
Sofa purchase
We’ve just bought a sofa and Mourna was extremely helpful and friendly in getting everything sorted for us. The whole process was smooth and easy from start to finish.
Thank you, Morna, for your help and lovely service — much appreciated!
January 3, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We wish you all the best with your new sofa, Hasnae!
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Edinburgh
Wonderful to hear this, Peter.
Many thanks,
NCF Living, Marketing Team
Morna was excellent today
Morna was excellent today, friendly and helpful and very professional. Made our purchase straight forward and didn’t mind the kids!
January 3, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
It's a pleasure to hear this, Nicola!
Many thanks,
NCF Living, Marketing Team
We had Morna as our CSA and was very…
We had Morna as our CSA and was very helpful, without pushing us to buy, products look excellent, and reasonable priced :)
January 2, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We're grateful for the kind words, Lucy.
Many thanks,
NCF Living, Marketing Team
Great service from Chad
Great service from Chad. very happy to help. Happy customer.
January 2, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
A pleasure to hear this, Michelle.
Many thanks,
NCF Living, Marketing Team
Buying couch
Straight in found the couch we liked not a made it straight forward & easy to buy
January 2, 2026
Unprompted review
Reply from NCF LIVING - Edinburgh
We wish you all the best with your new sofa, Mr Rozee.
Many thanks,
NCF Living, Marketing Team
Amazing customer service
Amazing customer service. Bought a sofa from Kevin.
December 30, 2025
Unprompted review
Reply from NCF LIVING - Edinburgh
We hope you enjoy your new sofa, Amaan.
Many thanks,
NCF Living, Marketing Team
Angela was lovely 💗
December 30, 2025
Unprompted review
Reply from NCF LIVING - Edinburgh
That's very kind of you to say, Ziara!
Many thanks,
NCF Living, Marketing Team
Good no pressure sales
Went to DFS to look at sofas with my sister in law .She didn't see any she liked in her price range.We went into NCF Living which is next to DFS and she found an ex display sofa at a very good price.Angela from NCF was very helpful with the purchase and arranged for an early delivery. My sister in law was very pleased with the purchase and no pressure sales from all the staff
December 29, 2025
Unprompted review
Reply from NCF LIVING - Edinburgh
We wish your sister in law all the best with her new sofa, John - thank you for the kind review.
Many thanks,
NCF Living, Marketing Team
Dealt with Angela today and we received…
Dealt with Angela today and we received quality service.
December 29, 2025
Unprompted review
Reply from NCF LIVING - Edinburgh
We're thrilled to hear this, Mark.
Many thanks,
NCF Living, Marketing Team
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