Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... See more
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Went into NCF Highgate and was served by Aaron. Extremely polite and knowledgeable. Made my visit a pleasure and really supported in answering all the questions and worry I had. Absolute credit to the... See more
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Usman gave amazing customer service from start to finish. He was very helpfully ,friendly and knowledgeable when helping us choose the perfect sofa.He took his time to explain everything clearly and m... See more
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TK at the Highgate branch was incredible, he helped me pick out a sofa and made sure we knew the measurements so that it could fit into our lounge. I had my daughter with me and he was brilliant wit... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Highgate
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
1 John Kempe Way, Highgate, B12 0HU, Birmingham, United Kingdom
- 0121 356 5698
4.6
Excellent
538 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brian at NCF Highgate was absolutely…
Brian at NCF Highgate was absolutely brilliant and so accommodating, brought the most perfect sofa thanks to Brian he was great, thanks Brian!
March 9, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear this, Caitlin.
Many thanks,
NCF Living, Marketing Team
Amazing experience at NCF HIGHGAATE
We have been looking for a new sofa for over a year and have had no luck . I decided to take my family to NCF Highgate as they had excellent marketing on the outside of the store so was very interested in taking a look . The overall store presentation was excellent and the staff very welcoming . We met with Sidney who was a tremendous help to me and my family in our search . She gave us so much information that helped us enjoy our sofa search instead of worry about the wrong fit . We met with her over 2 weekends as a whole day searching wasn’t enough !! We finally found a sofa and it is amazing and her customer service and her ability to make us feel comfortable during the experience was amazing . She was a tremendous help and a true asset to the Highgate Team .
Would definitely recommend coming here and having an excellent time when purchasing a new sofa !!!:))
February 8, 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's a pleasure to receive such a detailed and kind review, Aisha - we wish you all the best with your new sofa and hope to see you again in the future.
Many thanks,
NCF Living, Marketing Team
Great experience while showing furniture, size/contrast explanation, which will look good. Made lot easier to decide, really amazing
Great experience while checking
March 8, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased that you enjoyed your time at our Highgate store, Shafin.
Many thanks,
NCF Living, Marketing Team
Amazing service!
Very good explanations, thorough check ups and advice as well. Really enjoyed the experience and it made us more happy to buy their products! 100% recommend, amazing service altogether!
March 8, 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's wonderful to hear that you had an enjoyable experience with us, Zarin.
Many thanks,
NCF Living, Marketing Team
TK from Highgate absolutely amazing
TK from Highgate absolutely amazing. 08/02/2026
March 8, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very happy to hear that, Bereket Mario.
Many thanks,
NCF Living, Marketing Team
Reza at the Highgate store was great
Reza at the Highgate store was incredibly helpful, not pushy and advised us on all our options. We left with a lovely sofa on order
March 8, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope you enjoy your new sofa and thank you for the review, Mariam.
Many thanks,
NCF Living, Marketing Team
I couldn't be more pleased with the…
I couldn't be more pleased with the service and how accomodating Louis had been with our requests today. I am trulu happy with the purchase and the overall high standards of the shop. I would definitely recommend this place to anyone who would like a wonderful inshop experience. Thanks a lot, Louis :)
March 7, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to receive such a kind and detailed review, Constantin! Thank you for your recommendation.
Many thanks,
NCF Living, Marketing Team
Sandra in Highgate
Sandra in Highgate - Great customer service and support. No pressure to buy but guided and advised me. Left wanting more than I came in for. I shall return because she showed me some beds come with remote controls. Excellent service. *****
March 7, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope to see you again soon, Jasmine!
Many thanks,
NCF Living, Marketing Team
Sandra at Highgate store was very…
Sandra at Highgate store was very informative, helpful and understood what we were after. Would recommend to use this lady to anyone who was looking for a new purchase.
March 7, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We appreciate your kind recommendations and hope to see you again, Kim.
Many thanks,
NCF Living, Marketing Team
Arron at Highgate was amazing sorted us…
Arron at Highgate was amazing sorted us best package and deal hats off to him!
March 6, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very glad to hear that Aaron made your visit so enjoyable.
Many thanks,
NCF Living, Marketing Team
Bryan made me feel cormfotable today…
Bryan made me feel cormfotable today ,he was really kind,respectfull and very patient helping me to choose a good sofa ....Almost everyone were very cheerful and welcoming
March 5, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope you enjoy your new sofa, Patience!
Many thanks,
NCF Living, Marketing Team
Lewis was extremely helpful today when…
Lewis was extremely helpful today when assisting me with choosing my furniture. He took the time to explain the options clearly and helped me select a great king-size bed and dining table that suited my needs perfectly. He was patient, friendly, and knowledgeable throughout the process, which made the whole experience smooth and enjoyable.
Thank you, Lewis, for your excellent customer service and for making the decision so much easier!
March 5, 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's wonderful to hear about your experience with us, Talal.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Highgate
That's just what we like to hear, Asil.
Many thanks,
NCF Living, Marketing Team
Lewis looked after us today
Lewis looked after us today ! He was very helpful & knowledgeable! A very pleasant man !
March 3, 2026
Unprompted review
Reply from NCF LIVING - Highgate
It's a pleasure to hear about this, Ann!
Many thanks,
NCF Living, Marketing Team
Absolutely lovely staff at NCF living…
Absolutely lovely staff at NCF living in birmingham - Sydney was extremely helpful and was so nice to my hyper toddler
March 2, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased to hear that you had an enjoyable visit to our Highgate store, Jibreel Elmi.
Many thanks,
NCF Living, Marketing Team
Aron ncf highgate
March 2, 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for your review, Abdul.
Many thanks,
NCF Living, Marketing Team
we were greeted by Aiden
we were greeted by Aiden, polite well mannered young man with fantastic customer serivice skills. had a good understanding on product. 5 star review.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
Thank you for taking the time to leave a lovely review, Saiqa.
Many thanks,
NCF Living, Marketing Team
5 star service from Aiden
Went in to buy a couple of sofas. We were served by Aiden (Birmingham Highgate branch). A very well spoken, well mannered, professional young man. Very helpful. Provided a service with a smile. 5 stars all round.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We'll be sure to pass along these delightful compliments to Aiden, Shakil.
Many thanks,
NCF Living, Marketing Team
Good collection of bed frames and…
Good collection of bed frames and mattresses. Lewis was really helpful in selecting the best combination.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that, Muhammed.
Many thanks,
NCF Living, Marketing Team
TK was very kind
TK was very helpful and really friendly.Listened and gave us all the options and the best prices.Spent alot of time helping us and very friendly.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled that you had a positive experience at our Highgate store, Zainab.
Many thanks,
NCF Living, Marketing Team
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