Lewis was fantastic from start to finish! We spent the morning looking at sofas, and he was incredibly knowledgeable, patient, and supportive throughout. After going home to make a decision, I came... See more
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Went into NCF Highgate and was served by Aaron. Extremely polite and knowledgeable. Made my visit a pleasure and really supported in answering all the questions and worry I had. Absolute credit to the... See more
Company replied
Usman gave amazing customer service from start to finish. He was very helpfully ,friendly and knowledgeable when helping us choose the perfect sofa.He took his time to explain everything clearly and m... See more
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TK at the Highgate branch was incredible, he helped me pick out a sofa and made sure we knew the measurements so that it could fit into our lounge. I had my daughter with me and he was brilliant wit... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Highgate
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
1 John Kempe Way, Highgate, B12 0HU, Birmingham, United Kingdom
- 0121 356 5698
4.6
Excellent
539 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
TK was very kind
TK was very helpful and really friendly.Listened and gave us all the options and the best prices.Spent alot of time helping us and very friendly.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled that you had a positive experience at our Highgate store, Zainab.
Many thanks,
NCF Living, Marketing Team
The team was a great help very friendly…
The team was a great help very friendly and helped us with our choices Aaron from the Highgate store was the person that really helped us.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased that Aaron was able to assist with your furniture search, Jaswinder.
Many thanks,
NCF Living, Marketing Team
Excellent service from TK
Excellent customer service wasnt sure on what bed to get, TK was so helpful and gave me lots of options and now I have a new bed.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased that you were able to find what you were looking for with us, Jamie.
Many thanks,
NCF Living, Marketing Team
TK was our star
NFC highgate, TK was very helpful and answered all our questions about dimensions fabrics good offers and mattresses for our new bed. Very funny and patient employer with great knowledge. Thank you.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're grateful for this lovely feedback and will be sure to pass along the compliments, Kerstin.
Many thanks,
NCF Living, Marketing Team
Aiden was really kind & helpful
Aiden was really kind & helpful. He listened to our needs & assisted us in purchasing a sofa to our requirements. Would definitely come back in future.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope to see you again in the future, Lindsey!
Many thanks,
NCF Living, Marketing Team
Seun at Highgate was great.
Seun at Highgate was great. He was very polite and super helpful throughout the whole process and we are buzzing with our new sofa!
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear it and wish you all the best with your new sofa, Thomas.
Many thanks,
NCF Living, Marketing Team
Seun at Highgate was amazing
Seun at Highgate was amazing! Super approachable, friendly, really knowledgeable and gave us lots of advice when picking our sofa. Made our experience really positive! Would definitely recommend.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We appreciate the lovely recommendation and hope to see you again.
Many thanks,
NCF Living, Marketing Team
Reza was incredibly kind and helped us…
Reza was incredibly kind and helped us find the perfect products for our needs! I definitely recommend NCF for their great collection and stock. 🤩 #kindness #products #collection #stock
February 28, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very grateful for such a lovely review, Mahantesh.
Many thanks,
NCF Living, Marketing Team
Sidney was very polite and very…
Sidney was very polite and very helpful. We had great experience with her.
February 28, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're thrilled to hear that, Majed.
Many thanks,
NCF Living, Marketing Team
TK from Highgate was extremely helpful…
TK from Highgate was extremely helpful and friendly. We wouldn’t have been able to choose our dream mattress without TK!
February 28, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope you enjoy your new mattress, Amirah!
Many thanks,
NCF Living, Marketing Team
Sid @ highgate was very helpful and…
Sid @ highgate was very helpful and knowledgable, it was a great experience. Will visit again for other furnitures.
February 28, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope to see you again soon, Amir.
Many thanks,
NCF Living, Marketing Team
Brilliant customer service
Brilliant customer service. Reza at hygate store has been very helpful, we were stuck for choice, but he was able to help us. We were happy with our choice
We purchased our sofa and dining table.
February 28, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We wish you all the best with your new sofa and dining table, Nazia.
Many thanks,
NCF Living, Marketing Team
Seun at highgate was super helful
Seun at highgate was super helful. Glad i got my new sofa and looks amazing too. Thanks seun
February 27, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We hope you enjoy your new sofa, Natu.
Many thanks,
NCF Living, Marketing Team
The staff member is really good TK from…
The staff member is really good TK from highgate
February 27, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're happy to hear that, Hilton.
Many thanks,
NCF Living, Marketing Team
Tk from highgate ncf is looking after as…
Tk from Highgate ncf is looking after as and he is professional customer service.
February 26, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're very happy to hear that, Yonatan.
Many thanks,
NCF Living, Marketing Team
Tk from NCF High Gate was an amazing…
Tk from NCF High Gate was an amazing gentleman who assisted us very well and went above and beyond. Thank you.
February 24, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're happy you think so, Mukul!
Many thanks,
NCF Living, Marketing Team
Lewis is good and amazing experience
Very good and amazing experience
Big shout out to Mr. Lewis at NCF Living (Highgate, Birmingham)! 🛋️ After searching all the big-name stores and finding nothing but long waits and poor service, we found exactly what we needed here. Mr. Lewis was very helpful, explained everything nicely, and got us an amazing deal with delivery in just 2 weeks! Highly recommend this store if you want quality without the 4-month wait.
February 24, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're pleased that you were able to find just what you were looking for with us, Liya!
Many thanks,
NCF Living, Marketing Team
Seun at Highgate gave exceptional…
Seun at Highgate gave exceptional service. Thank you
February 24, 2026
Unprompted review
Reply from NCF LIVING - Highgate
You're more than welcome, Muhammad.
Many thanks,
NCF Living, Marketing Team
I had an excellent experience…
I had an excellent experience purchasing my mattress, thanks to TK from Highgate and Sidney. From the moment I walked in, TK was professional, welcoming, and incredibly knowledgeable. Buying a mattress can be overwhelming with so many options, but TK patiently guided me through the entire process, explaining everything clearly and making sure I understood the differences between each choice.
Whenever I felt confused or unsure, he took the time to listen and helped me narrow down the best options based on my needs. He never rushed me and made the whole experience smooth and stress-free.
The level of service I received was truly top-notch. TK’s professionalism, patience, and genuine willingness to help made all the difference. I highly recommend asking for TK if you’re looking for expert advice and outstanding customer service!
February 24, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We appreciate you taking the time to write such a kindly detailed review, Mrs Chiekwene. We'll be sure to pass along the kind words.
Many thanks,
NCF Living, Marketing Team
Great service Arron 😊
February 23, 2026
Unprompted review
Reply from NCF LIVING - Highgate
We're glad to hear that, Ali.
Many thanks,
NCF Living, Marketing team
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