NCF LIVING - Highgate Reviews 539

NCF living as a company should not be allowed to operate in the uk. Their whole capitalist agenda is to rip customers off with highest possible prices and lowest overhead costs to themselves. They have absolutely no care for customer service and consumer rights whatsoever. They are incessant liars and are constantly updating their small print, of which there are pages and pages, covering themselves for all of their corrupt and unscrupulous practices. I purchased a display unit in their store and was not given a printed invoice, which has their terms and conditions and neither was l sent an email version, l was just handed a furniture care plan. I was told categorically by the salesman that the item would be delivered to room of choice, assembled and packaging taken away. I saw the exact same unit in another store l visited on the same day when shopping for a sofa, for significantly cheaper and when l checked online that evening it was £300 cheaper in multiple stores eg Hopo Furniture sell the Logan Fumed oak display for £599 and their delivery charges are cheaper too. Had l a copy of the printed invoice l would have cancelled the same day, as it stated they only do same day cancellations, but l went the next morning within 24 hours and after printing me the invoice was told to contact customer service the following day, as they were closed over the weekend. I told the store to cancel the order because it would not even have been processed over the weekend, but the store said their hands were tied and ncf store staff have no jurisdiction in doing this, in fact they are not even allowed to contact head office and the customer must deal with the issue. Long story short, l finally got through to head office the following day, but they were going to charge me 25% cancellation of the item even though the delivery date was more than two weeks away and they most likely hadn't even processed the order. The manager on the phone was curt and unrelenting and had been told by the store l had gone in several days later, but she was caught out because the purchase date was only two days prior to the phonecall! I was told to put my complaint in writing and l did several times but haven't heard anything back. I rang again and explained that instead of cancelling, could they honour the price found in other stores and they said they'll get back to me, but predictablly haven't. To add salt to injury the item was delivered two days ago and the drivers said that they had not been instructed to assemble. So l have a completely flat packed set of wooden planks with 89 different knuts and bolts and have to now pay someone to assemble as well as find a way to dispose of the monstrous boxes!
Please boycott this company, they dont deserve to capitalise on customers' honest hard earned cash. If someone from NCF does get back to me and price matches, I'm happy to detract my review, otherwise l will have be true to my experience of them. Ref (NGOM10829)

Seun was fantastic, super helpful and supportive with our first sofa!

TK from Highgate was very helpful in sorting out an order for a dining table and the finance. Famtastic service with a smile!

We were looked after by Seun at the Highgate branch and he was amazing. He kept us informed on all the products we were looking at. He gave us the information required but then walked away and let us have a conversations without pressure. Highly recommend NCF and the staff were lovely and very attentive.

Amazing customer service. Amazing first time experience. Good staff

Aidan at Highgate store is amazing

Lewis helped me with buying a bed fantastic experience

Seun at Highgate . Personal service was excellent

Great service received by Reza. We needed dining chairs and he assisted with the sale. All our furniture is from NCF good quality no complaints. Thank you again

Avoid NCF Living!

Terrible customer service — I requested a spare part and even asked for a quotation, but waited days with no resolution. They simply referred me elsewhere without providing any contact details (no phone number, no address, nothing).

Don’t waste your money here.

Tk at Highgate was very helpful. Thank you

very good help friendly got exactly the right bed nothing too much trouble tk n lewis

Great experience helpful.
Also good advice.

Very helpful and polite.Explained the discrimination of item well. Helped entirely the process of buy now pay later.Sidney 100%

Aidan was really helpful and nice we love our experience here🥰

Had a lovely experience Sydney was amazing and a delight she spent her time and was happy to answer all my child’s questions too. Aaron was great at processing my order a very happy customer

No presure from the sales team. We told Aiden what we were looking for and he showed us what was available. Once we had decided what we wanted he was very imfomative and helpful. All in all iy was a great experiance.

Aaron and Sandra from Highgate.

Excellent customer service from Brian Cambell at the Bham branch. Came in on Wednesday initially greeted really well with Brian being exceptionally informative. Therefore, returned to see Brian on Saturday and purchase the discussed sofa of choice.

Lewis, provided exceptional service was very accomadating and went above and beyond.This is 10 out of ten customer service at its best.!