Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... See more
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Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... See more
Company replied
Ash at stoke great service this is the second suite I’ve bought wouldn’t go anywhere else told Ash would be back soon for new bed thanks again for your help
Dean at Hanley store was extremely helpful and knowledgeable. His knowledge on the furniture was exceptional. Dean, helped my parents and did them a great deal. Thank you we will be back!
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Stoke
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, United Kingdom
- 0121 356 5698
4.5
Excellent
581 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
BETH Stoke was very helpful and her…
BETH Stoke was very helpful and her product knowledge was excellent
February 18, 2026
Unprompted review
Reply from NCF LIVING - Stoke
It's a pleasure to hear this, Mr Owens!
Many thanks,
NCF Living, Marketing Team
Awful customer service from Head Office
Would not recommend purchasing from NCF.
We had furniture delivered (took 6 weeks for delivery - not 10-14 workings day) and there were several issues with the furniture. Emailed head office, had no response in over a week and the head office phone is NEVER answered when continuously called.
We’ve been into the store since and were assured that we would receive a call from the head office.
We did not receive any contact whatsoever from the head office. Unsure what we are supposed to do at this stage with faulty furniture in our home for over a week with no contact or resolution.
Extremely disappointing, especially when we had a positive experience in the store when purchasing and were looking forward to receiving our table and chairs, and bed.
February 10, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Hello Daniel, thank you for taking the time to leave another review.
We'd like to extend our sincere apologies for the delays in response that you are currently experiencing. Our teams work diligently to answer every query as quickly as possible, though we acknowledge the frustration that delays with this can cause.
Please note that where delays exceed three working days, you can contact our marketing team via direct message on Instagram or Facebook where we will be more than happy to chase internally for you.
Many thanks,
NCF Living, Marketing Team
Ash from Stoke was fantastic
Ash from Stoke was fantastic! He got us great deals and showed us round. He helped us find the right furniture.
Service was brilliant - cannot fault.
February 17, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased that you were able to find what you were looking for with us, Daniella.
Many thanks,
NCF Living, Marketing Team
Was awesome customer service
Was awesome customer service.
Asked if you wanted a brew and all that stuff
Manager called ash he’s was really helpful
February 17, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're glad to hear that you enjoyed your visit to our Stoke store, Jordan.
Many thanks,
NCF Living, Marketing Team
Azra at stoke
Azra at stoke
Excellent service today from this lovely lady.
She looked after us from start to finish. Highly recommend.
February 15, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're grateful for this lovely review, Jill.
Many thanks,
NCF Living, Marketing Team
No customer Service, they are not interested after they get your money.
Two out of four dining chairs delivered had dents and paint big faults. I was told to photograph and send these in. After many, many attempts to call, the line is unmanned. Many emails, when they reply just state it’s with another team. It’s now a couple of months later and I have no refund or replacements. I’ve never experienced service this bad. They just want your money. Not interested in fixing anything. I will never buy ANYTHING from these cowboys again.
January 3, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Hello there, thank you for taking the time to leave a review.
We're very sorry to hear about your experience with us, as what is described here falls short of our aim to provide high quality customer service. As no order number has been provided here we are unable to review the relevant details on your order, but will be forwarding this feedback internally for future improvement.
We'd also like to state that whilst our phonelines are managed by dedicated staff members, there are times when the lines are particularly busy which means there may be delays in communication. We acknowledge the frustration this can cause and truly appreciate your patience as the teams work to resolve this issue.
Many thanks,
NCF Living, Marketing Team
Ordered a table on the 6th Dec from…
Ordered a table on the 6th Dec from the Hanley branch with an approx delivery date of early to mid Jan - it’s now the 17th of Feb and no table - Customer Service is shocking and only get holding responses!
Wish we read the reviews before we ordered !
Never again !
December 6, 2025
Unprompted review
Reply from NCF LIVING - Stoke
Hello Anthony, thank you for taking the time to provide us with feedback.
We're very sorry to hear that you're experiencing delays with your order at present. Whilst we aim to be as accurate as possible with the lead times of our products, unforeseen delays can sometimes occur outside of our control. We understand that this does not negate your experience, and we thank you for your understanding.
Many thanks,
NCF Living, Marketing Team
Second visit to Stoke on Trent store
Second visit to Stoke on Trent store, Dan was very helpful and delivered a good sale and very reassuring. Thank you for the sofa
February 14, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We wish you all the best with your new sofa, Danny.
Many thanks,
NCF Living, Marketing Team
Dean at Stoke was fantastic
Dean at Stoke was fantastic, so helpful and friendly. Made experience very easy and stress free. Excellent customer service. Would reccomend NCf stoke, beautiful store
February 14, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're grateful for the kind words, Miss Spence.
Many thanks,
NCF Living, Marketing Team
Beth@Stoke was so helpful and explained…
Beth@Stoke was so helpful and explained everything clearly. I went looking for a mattress for my mum. Got the exact mattress we went looking for and in bargain. 5 for Beth and all team at Stoke!!
February 11, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We wish your mum all the best with her new mattress, Niyas!
Many thanks,
NCF Living, Marketing Team
Beth at stoke was amazing she helped…
Beth at stoke was amazing she helped with with my three piece. What a lovely woman
February 11, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're very grateful to receive such a kind review, Derek.
Many thanks,
NCF Living, Marketing Team
Happy buyers
Beth at the Stoke store was extremely attentive and informative without being pushy or hovering, allowing us the time to look around.
We are really pleased with the sofa we have have chosen and it was well within our budget.
February 9, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We wish you all the best with your new sofa and thank you for your kind words, Claire.
Many thanks,
NCF Living, Marketing Team
Beth at stoke in the store was helpful
Beth at stoke in the store was helpful. She was pleasant and assisted with the options available
February 9, 2026
Unprompted review
Reply from NCF LIVING - Stoke
It's excellent that you had an enjoyable experience at our Stoke store, Jeanie.
Many thanks,
NCF Living, Marketing Team
Azra at stoke very professional and…
Azra at stoke very professional and very helpful
February 9, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're very pleased to hear that you enjoyed your time with us.
Many thanks,
NCF Living, Marketing Team
Beth at Stoke was brilliant he was…
Beth at Stoke was brilliant he was really helpful and provided A class service
February 9, 2026
Unprompted review
Reply from NCF LIVING - Stoke
It's a pleasure to hear this, Sally.
Many thanks,
NCF Living, Marketing Team
Azra@ Stoke ...thank you for all your…
Azra@ Stoke ...thank you for all your support during the purchase, keep up the good work.
February 8, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're very grateful for the review, Abhinandan.
Many thanks,
NCF Living, Marketing Team
Good price helpful staff very good …
Good price helpful staff very good range of sofas would recommend going there 👍
February 7, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We appreciate the lovely recommendation, David.
Many thanks,
NCF Living, Marketing Team
Azra as stoke was very help and…
Azra as stoke was very help and explained everything well. Very professional.
February 7, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're grateful for the kind words, Janet.
Many thanks,
NCF Living, Marketing Team
Extremely helpful staff
Extremely helpful staff, no pushy sales, Dan had fantastic product knowledge and made our decision a breeze, highly recommended, thanks again
February 7, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're very happy to hear this, Simon.
Many thanks,
NCF Living, Marketing Team
Azra at stoke
Azra at stoke
Fantastic service and help from Azra at the stoke store. Really helped us make sure we made the right decision without any pressure.
The whole journey start to finish was flawless!! 😁
February 7, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're thrilled that you enjoyed your visit to our Stoke store, Matthew.
Many thanks,
NCF Living, Marketing Team
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