Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... See more
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Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... See more
Company replied
Ash at stoke great service this is the second suite I’ve bought wouldn’t go anywhere else told Ash would be back soon for new bed thanks again for your help
Dean at Hanley store was extremely helpful and knowledgeable. His knowledge on the furniture was exceptional. Dean, helped my parents and did them a great deal. Thank you we will be back!
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Stoke
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, United Kingdom
- 0121 356 5698
4.5
Excellent
581 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Terry @ Stoke
Terry @ Stoke - amazing service, very knowledgeable and helpful
March 8, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's excellent to hear, Chloe.
Many thanks,
NCF Living, Marketing Team
Beth at stoke was great
Beth at stoke was great! Whole team was helpful
March 8, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's just what we like to hear, Meg.
Many thanks,
NCF Living, Marketing Team
Azra at stoke very helpful helping us…
Azra at stoke very helpful helping us pick our sofa and going through all the options very happy and helpful
March 7, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We appreciate the kind feedback and wish you all the best with your sofa, Michelle.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was brilliant
Azra at Stoke was brilliant, was very helpful
March 7, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We'll be sure to pass on the kind compliments, Matt.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was brilliant and very…
Azra at stoke was brilliant and very helpful
March 6, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're grateful for the wonderful words, David.
Many thanks,
NCF Living, Marketing Team
Aftercare problems…
Ordered a new bed base, mattress, and headboard (£1200) The product itself is decent; however, when it was delivered one of the casters (feet) was broken. I returned to the Hanley store assuming replacements would be readily available, but unfortunately, that wasn’t the case. The in-store assistant contacted head office, who later emailed me stating: “We have the casters on order and as soon as they arrive we will arrange delivery to you.”
It has now been 1 month and 3 days. After sending four emails and attempting several phone calls, I have received no response or update whatsoever.
To top it off, the delivery team arrived with no tools at all not even something as basic as a pair of scissors or a screwdriver.
January 31, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Hello Matt, thank you for taking the time to bring this to our attention.
We're disheartened to hear about the faults with your sofa following delivery, and understand the frustration this will have caused. We'd like to apologise for the difficulty you've had with reaching our customer service department on the matter, and encourage you to contact our marketing team via direct message on Facebook or Instagram where we will be more than happy to chase this internally for you.
We greatly appreciate your patience and thank you for your understanding.
Many thanks,
NCF Living, Marketing Team
Terri at Stoke she was fantastic at her…
Terri at Stoke she was fantastic at her job, she explained everything very well. Thank you
March 3, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We'll be sure to pass along the lovely compliments to Teri!
Many thanks,
NCF Living, Marketing Team
Great visit to NCF Living in Stoke on Trent
We visited NCF Living in Stoke on Trent after visiting other sofa stores leaving unimpressed. We had a relaxed experience thanks to Terri. She was incredibly knowledgeable, patient, and laughed at my sense of humour. Terri took the time to understand exactly what we needed without any selling pressure, and explained all our options clearly, helping us find the perfect sofas at a great price. The store had a wide selection in stock, and the whole process was smooth and efficient with no high pressure selling. We highly recommend Terri (credit to the company)and the Stoke branch.
Regards
Paul & Sue
February 21, 2026
Unprompted review
Reply from NCF LIVING - Stoke
It's a pleasure to receive this lovely review, Paul - thank you for taking the time to provide us with feedback and we hope you enjoy your new sofas.
Many thanks,
NCF Living, Marketing Team
A big thank you to Dean at the Stoke…
A big thank you to Dean at the Stoke branch today in helping us find a beautiful dining table and chairs. He was very helpful, knowledgable and pleasant to speak to.
March 1, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We wish you all the best with your new dining table and chairs, Karen.
Many thanks,
NCF Living, Marketing Team
Really friendly staff
Really friendly staff. Especially Azra at the stoke branch. Great service
March 1, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We appreciate the kind words, Matthew.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was very quick and sorted…
Azra at Stoke was very quick and sorted everything out for us. Thank you
March 1, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased to hear this, Aamir.
Many thanks,
NCF Living, Marketing Team
Do not shop here!
We bought a king sized bed and mattress in December. We were told 7 to 10 days delivery.
We had 3 delivery attempts all 3 said the delivery was failed due to goods not being loaded. So in February we requested a refund, we are still waiting.
Went in to the Stoke store to be told contact customer services which don't seem to exist. No one answers the phone and no one replies to emails.
February 26, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Hello Katy, thank you for taking the time to bring this to our attention.
We're very sorry to hear that you're having difficulty reaching our customer service team on this matter and would like to wholeheartedly apologise for the situation at large. Our marketing team will raise this internally on your behalf with the aim of expediting contact. Thank you for your time and patience.
Many thanks,
NCF Living, Marketing Team
Was greeted by Azra who was very…
Was greeted by Azra who was very knowledgable about the produce. Was made to feel very comfortable and relaxed. Thankyou Azra ❤️
February 23, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased that you enjoyed your visit to our Stoke store, Harley.
Many thanks,
NCF Living, Marketing Team
Dean at the Stoke store was extremely…
Dean at the Stoke store was extremely helpful and friendly, helped me to find the perfect table 😊
February 22, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We hope you enjoy your new table, Karen.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Stoke
That's just what we like to hear, Rabiah.
Many thanks,
NCF Living, Marketing Team
Excellent experience today
Excellent experience today! Terri was amazing! Thanks for sorting us out with our new sofa
February 21, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We wish you all the best with your new sofa!
Many thanks,
NCF Living, Marketing Team
Very good experience
Very good experience, easy process and no pressure - Ash at Stoke was brilliant
February 21, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased that you enjoyed your time with us, George.
Many thanks,
NCF Living, Marketing Team
The customer service was extremely…
The customer service was extremely good. Beth was really nice and explained to us about the different collections on dinning table and chairs. She gave us different options which would go with our budget.
February 21, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're thrilled to hear that you enjoyed your visit to our Stoke store, Joseph.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was brilliant and she was…
Azra at stoke was brilliant and she was very informative and helpful big thank you from me
February 20, 2026
Unprompted review
Reply from NCF LIVING - Stoke
It's excellent to hear this, Pete.
Many thanks,
NCF Living, Marketing Team
BETH Stoke was very helpful and her…
BETH Stoke was very helpful and her product knowledge was excellent
February 18, 2026
Unprompted review
Reply from NCF LIVING - Stoke
It's a pleasure to hear this, Mr Owens!
Many thanks,
NCF Living, Marketing Team
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