Thank you so much, Shaun from the Stoke store was incredible, asked us what we were looking for and the 1st one was perfect, we did look at others (plenty of products to choose from that fit what we n... See more
Company replied
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Had a great experience at NCF Living with Shaun@Stoke being patient and detailing us about the sofas and dining furniture we needed. Glad we found something that suits my house to make it a home. Than... See more
Company replied
Ash at stoke great service this is the second suite I’ve bought wouldn’t go anywhere else told Ash would be back soon for new bed thanks again for your help
Dean at Hanley store was extremely helpful and knowledgeable. His knowledge on the furniture was exceptional. Dean, helped my parents and did them a great deal. Thank you we will be back!
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Stoke
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Octagon Retail Park, Eturia Road, ST1 5RR, Stoke-on-Trent, United Kingdom
- 0121 356 5698
4.5
Excellent
579 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic service and would recommend…
Fantastic service and would recommend Terri to anyone , friendly and knew her stuff
March 15, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We appreciate the wonderful recommendation for Teri, John.
Many thanks,
NCF Living, Marketing Team
Friendly, knowledgeable service
Friendly, knowledgeable service. Very happy with our experience today. Terri spent lots of time with us ensuring we got exactly what we wanted.
March 15, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased that Teri made your visit to our Stoke store so enjoyable, Chris.
Many thanks,
NCF Living, Marketing Team
Azra at stoke is a brilliant sales…
Azra at stoke is a brilliant sales person helpful polite makes sure we have every detail
March 14, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's excellent to hear, Tina.
Many thanks,
NCF Living, Marketing Team
Azra ar stoke amazing customer service…
Azra ar stoke amazing customer service covered everything i needed to know and amazing deal for the best sofa. Extremely happy.
March 14, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We wish you all the best with your new sofa, Trina!
Many thanks,
NCF Living, Marketing Team
Avoid!! Go to competition
Order no : NSOM10594
Sent an email to customer service complaining on the 04/03/26. They are yet to acknowledge my email. I will be proceeding to trading standards next.
Originally i was told by the branch that when I pay deposit. You will reserve stock of the sofa. Turns out this was incorrect. Sofa was due to arrive into the warehouse on the 13/3 and now its showing 27/3
I have no sofa in our house. With elderly people in the house, this is unacceptable
Annoyed to say the least, no emails, no phone calls.
Customer service is absolutely shambles. I had to pay in full before they even look at delivery dates. Manager never seems to be available on the phone.
Avoid at all costs.
Edit : you say that CS team have advised me further. They asked me to wait for the delivery and they cannot do anything. No manager is available. If I want to split the delivery so we have a sofa to sit on then I must pay another delivery feel. Absolute shambles.
March 13, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Hello Zahir, thank you for your review.
We'd like to sincerely apologise once again for the situation described here, and understand the frustration this is causing for yourself. We are pleased to see however that you've been in contact as of today with our customer service team who have advised further. We thank you for your time and patience with this matter.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was
Azra at stoke was
fantastic and gave.
Me the info regarding the sofa
March 13, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're thrilled to hear that you enjoyed your time at our Stoke store, Jackie.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was absolutely brilliant
Azra at stoke was absolutely brilliant, made our visit very easy and she was such a nice and friendly person
March 13, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's very kind of you to say, Angela.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was really good and she…
Azra at stoke was really good and she was really helpful
March 12, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're very happy to hear this, Maryam.
Many thanks,
NCF Living, Marketing Team
Azra at stoke realy helpful explained…
Azra at stoke realy helpful explained everything what we needed to no about the sofa lovely person and very welcoming
March 12, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're very grateful to receive such a lovely review, Mrs Oakes.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke was brilliant and helpful
March 12, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's very kind of you to say, Mrs Simcock.
Many thanks,
NCF Living, Marketing Team
Azra @stoke and the manager Dean
Azra @stoke and the manager Dean, were attended us. Received a good service.
March 12, 2026
Unprompted review
Reply from NCF LIVING - Stoke
It's a pleasure to hear this, Bijo.
Many thanks,
NCF Living, Marketing Team
Terry at stoke
Terry at stoke
Heard about the shop from a friend so came down to have a look at try get some choices, as soon as I walked through the door Terry made me feel comfortable and she was so friendly and made the whole process a lot easier and was by our side every step and amzing at explaining to us all the offers they provide when purchasing from them, will defo be back again
March 11, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're grateful to receive such a thoughtful review, Claire.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke
Azra at Stoke . Azra has been very helpful with us on what is best to pick for us to choose and she has been very kind to us.
March 10, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We'll be sure to pass along the lovely compliments, Arlene.
Many thanks,
NCF Living, Marketing Team
Azra at stoke
Azra at stoke
Very helpful, explained everything, straight forward and friendly
March 10, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We appreciate the kind review, Chito.
Many thanks,
NCF Living, Marketing Team
Azra at Stoke really nice staff and…
Azra at Stoke really nice staff and great service
March 10, 2026
Unprompted review
Reply from NCF LIVING - Stoke
That's very kind of you to say, Mrs Ashley.
Many thanks,
NCF Living, Marketing Team
Dean was lovely..helped us a lot today…
Dean was lovely..helped us a lot today with our purchase
March 10, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're pleased that Dean was able to assist with your purchase, Norsqui-Don.
Many thanks,
NCF Living, Marketing Team
Dean is such a lovely staff,always got…
Dean is such a lovely staff,always got a smile on his face, such a lovely thing staff can had in dealing with costumes.Explains everything.
March 10, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We appreciate your kind words about Dean, Bem.
Many thanks,
NCF Living, Marketing Team
Awful experience with NCF.
I placed multiple orders with NCF Living Stoke under order numbers NSOM10408, NSOM10455 and NSOM10456. I was repeatedly assured delivery would take place on 3 March 2026, including when I returned to confirm in person, but the goods were not delivered. I was later given a different explanation about the wardrobe not being started, which did not match the paperwork I had already been given.
I also asked for the available items to be delivered separately, and I was told this would be arranged, but nothing happened. I have now been told supply will only be around 20 March 2026, which is after my child’s naming ceremony on 17 March 2026, the event I needed the furniture for.
What made the experience worse was the way I was treated in store. I was spoken to very rudely, called a liar, and left feeling embarrassed and upset when I was simply trying to resolve the issue.
I have now submitted a formal complaint and expect a proper response that addresses the delivery failures, the inconsistent information, and the conduct of the manager.
Very disappointing experience with NCF.
The manager was extremely rude and, instead of addressing the issue professionally, kept defending one lie after another. Rather than taking responsibility and trying to resolve the matter, they appeared more interested in making excuses and covering up poor handling of the situation. It was frustrating, unprofessional, and honestly very upsetting.
The customer service team was no better. Their attitude was terrible, communication was poor, and there seemed to be very little genuine concern for the customer. I expected understanding, honesty, and support, but instead I was met with dismissiveness and a complete lack of accountability.
Overall, my experience with NCF was very unpleasant. The combination of rude management and poor customer service made the whole situation worse than it needed to be. I would not recommend them based on how I was treated.
March 9, 2026
Unprompted review
Reply from NCF LIVING - Stoke
Hello there, thank you for taking the time to write a review.
We're greatly disheartened to hear that you are dissatisfied by your experience with us, as this by no means reflects the standard of satisfaction we aim to provide.
As no order number has been provided here we are unfortunately unable to view specifics on this situation, but will be forwarding this feedback internally to ensure your experience has been noted for improvement. Thank you for your time and understanding.
Many thanks,
NCF Living, Marketing Team
Just purchased from Teri at Stoke…
Just purchased from Teri at Stoke branch , lovely helpful employee with lots of time to assist , gave us all help and information we required without any sales pressure. Would recommend
March 9, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We're thrilled to hear about your experience with us and will be sure to pass on the kind words to Teri, Jayne.
Many thanks,
NCF Living, Marketing Team
Azra at stoke was very helpful and nice…
Azra at stoke was very helpful and nice lady
March 8, 2026
Unprompted review
Reply from NCF LIVING - Stoke
We'll be sure to pass on the lovely compliments, Zahra.
Many thanks,
NCF Living, Marketing Team
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