Big thanks to Jack in Thurrock who was welcoming and went out of his way to help us during our whole search and visit. Was a pleasure dealing with NCF Living, amazing price, amazing service and top qu... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Jack from Thurrock has been absolutely amazing. Highly recommend this company we are very excited to receive our dream sofa. It would have been nice for a free air freshener as the store smells amazin... See more
Company replied
Raj for Thurrock was amazing, he knew exactly what we wanted and helped us get the sofa of our dream, brilliant customer service ask for Raj when your next in the store
Company replied
Extremely happy with the service and hospitality Zahid Hussain has given us at NCF furniture when we came to pick our sofa and dining table. He is very friendly and Informative. Excellent place and re... See more
Company replied
Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Thurrock
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 3, West Thurrock Retail Park, RM20 3LP, West Thurrock, United Kingdom
- 0121 356 5698
4.7
Excellent
732 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service from Ashraf
Great service from Ashraf. He was polite and very helpful with our purchase.
May 12, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
That's very lovely to hear, Mohammed - all the best with your purchase.
Many thanks,
NCF Living, Marketing Team
Came in browsing
Came in browsing, well attentive staff
Ashraf helped us choose a new sofa set and bed with mattress
More then 5 stars if I could
May 12, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're pleased that you were able to find what you were looking for with us, Tony!
Many thanks,
NCF Living, Marketing Team
Ashraf has been fabulous in helping us…
Ashraf has been fabulous in helping us decide on what we want in sofas, bed and mattress, especially as we were picky on what we wanted!
May 12, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're happy to hear that Ashraf was so helpful during your visit, CM.
Many thanks,
NCF Living, Marketing Team
Ashraf gave us great service.Great…
Ashraf gave us great service.Great coffees. Brilliant service.
May 12, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for the lovely review of your time with us and the coffee, Julie!
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Thurrock
That's very kind of you to say, Marc.
Many thanks,
NCF Living, Marketing Team
Raj of Thurrock was very helpful and…
Raaj of Thurrock was very helpful and welcoming
May 11, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
That's very kind of you to say, Marz.
Many thanks,
NCF Living, Marketing Team
I was served a few weeks ago by Zaid…Ashraf served me today
I was served a few weeks ago by Zaid who explained the comfort of mattresses and advised me without no pressure I have returned today to now purchase a mattress that I tried and was helped by Ashraf who completed my transaction with great attentiveness.
I would highly recommend the team.
May 10, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We hope that you enjoy your new mattress and thank you for the excellent recommendation, Shareen.
Many thanks,
NCF Living, Marketing Team
The overall experience was amazing and…
The overall experience was amazing and Zahid helped us finding our furniture that we liked and bought!!!
May 10, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're glad to hear this, Denys - we hope that you enjoy your new furniture.
Many thanks,
NCF Living, Marketing Team
It was quite helpful and Zahid…
It was quite helpful and Zahid recommended lots of amazing furniture! Well, the over all experience was 10/10👍💯
May 10, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We appreciate your excellent feedback and thank you for the review, Liudmyla.
Many thanks,
NCF Living, Marketing Team
Came into store today to buy mattress
Came into store today to buy mattress. Ashraf was very helpful and assisted us in buying the right one for us. Polite friendly service. Very pleased with our trip to NCF today
May 10, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for taking the time to write such a pleasant review, Shaida - we hope that your new mattress is everything you're looking for.
Many thanks,
NCF Living, Marketing Team
Jack from Thurrock was great and very…
Jack from Thurrock was great and very helpful
May 10, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We'll be sure to let him know you said so, Owen.
Many thanks,
NCF Living, Marketing Team
Jack in Thurrock was amazing
Jack in Thurrock was amazing. Excited for my new bed to come
May 9, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We wish you all the best with your new bed, Adebola!
Many thanks,
NCF Living, Marketing Team
Helpful staff
Came in to the store to find a sofa we liked previously. Jack from Thurrock bent over backwards to help us and found what we wanted.
May 9, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for taking the time to write such a lovely review, David.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Thurrock
We're very pleased to hear that, Olawale.
Many thanks,
NCF Living, Marketing Team
Very helpful and friendly
Very helpful and friendly, super welcoming. Our first time visiting the store and he made the experience lovely.
Jack from Thurrock store
May 9, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're delighted to hear about your time at our Thurrock store and thank you for your feedback.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Thurrock
Thank you for the kind feedback, Bradley.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Thurrock
We're very pleased to hear that, Emily.
Many thanks,
NCF Living, Marketing Team
Answers all questions
Answers all questions, great service and very helpful.
May 8, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for the excellent feedback, Sharef.
Many thanks,
NCF Living, Marketing Team
Mr Ashraf was very helpful and helped…
Mr Ashraf was very helpful and helped me to buy the right sofa. He has been very supportive and gave me all the details about the product that I requested . This is why I asked for him when I came back to place my order.
May 6, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for the delightful feedback, Arbab - we'll be sure to pass along the feedback to Ashraf.
Many thanks,
NCF Living, Marketing Team
Ashraf gave my family a great service
Ashraf gave my family a great service. Always comes to him. He is very good and very helpful.
God bless him.
Thank you ashraf.
May 6, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're thrilled to hear that you had such an enjoyable experience, and thank you for your continued support.
Many thanks,
NCF Living, Marketing Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.