Big thanks to Jack in Thurrock who was welcoming and went out of his way to help us during our whole search and visit. Was a pleasure dealing with NCF Living, amazing price, amazing service and top qu... See more
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See what reviewers are saying
Jack from Thurrock has been absolutely amazing. Highly recommend this company we are very excited to receive our dream sofa. It would have been nice for a free air freshener as the store smells amazin... See more
Company replied
Raj for Thurrock was amazing, he knew exactly what we wanted and helped us get the sofa of our dream, brilliant customer service ask for Raj when your next in the store
Company replied
Extremely happy with the service and hospitality Zahid Hussain has given us at NCF furniture when we came to pick our sofa and dining table. He is very friendly and Informative. Excellent place and re... See more
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Company details
- Furniture Store
- Bedroom Furniture Store
- Furniture Accessories
- Garden Furniture Shop
- Living Room Furniture Store
- Mattress Store
About NCF LIVING - Thurrock
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
NCF Living Details:
Written by the company
- Lowest price guaranteed:
- We offer a wide range of products to suit all budgets.
- Nearly everything is in-stock:
- We hold nearly all of our stock in our central warehouse.
- Immediate delivery:
- Our in-store items are delivered within 5-7 days.
- Finance available:
- 0% interest FREE credit available for in-store purchases.
Customer Query
Have a query to raise?
If you have a query, please head to https://ncf.co.uk/pages/customer-queries and fill out as much information as possible. Our customer service team will be in touch within 72 hours.
Contact info
Unit 3, West Thurrock Retail Park, RM20 3LP, West Thurrock, United Kingdom
- 0121 356 5698
4.7
Excellent
732 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service from Ashraf
Excellent customer service from Ashraf! He helped me choose and buy a bed and walldrop and the whole experience was smooth and enjoyable. Ashraf is extremely excellent in customer care very professional, patient, and helpful. Highly recommended!
May 21, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for taking the time to leave us with lovely feedback. We'll be sure to pass along the kind words to Ashraf.
Many thanks,
NCF Living, Marketing Team
good stuff ……
Helpful customer service..good stuff … variety to select
But above all i should mention Jack’s name on my visit. Very helpful and knowledgeable person.
May 20, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
It's lovely to hear about your experience at our Thurrock store, Abul - thank you for your kind words.
Many thanks,
NCF Living, Marketing Team
Respond with lies
Delivered damaged
Delivery company did not know what to do
Couldn’t get through to ‘Customer Services’
Took two days to come back to me with a generic message - a supplier will be in touch
They haven’t been and I have had no answer to three emails
Tried to talk to the showroom manager at Lakeside - The most obnoxious, aggressive and rude person I have ever dealt with - basically shrugged his shoulders and said you will have to wait for customer service to email you.
Terrible terrible company- AVOID
See the response below - I was told to contact the third party delivery company myself - finally got through today after being on hold for 20 minutes and NCF have not asked for a replacement to be delivered - So basically LIED to me. Still no bed in sight and still nos response from NCF worth reading - disgusting behaviour
Maybe should answer queries as quick as you flannel complaints on here !
May 20, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Hello Mark, thank you for taking the time to provide us with feedback about your experience.
We're very sorry to hear about your experience with us on this occasion, and for the subsequent delays in contact on the matter. From the details on our system, we can see that our customer service team is actively handling this, and as such there are procedures that must be followed in order to correctly address and rectify a situation.
Please also be assured that we take the behaviour of our staff very seriously, and as such will ensure that your feedback is raised for our teams' consideration. Thank you for your time and continued patience, and our apologies again for the inconvenience caused.
Many thanks,
NCF Living, Marketing Team
On 19th May 2026
On 10 January 2026, I purchased a bed package consisting of a divan, mattress, and headboard for my daughter. At the time of purchase, I was advised that the full order would be delivered in early February. Based on this assurance, we disposed of her existing bed.
However, when delivery took place on 5 February 2026, the order arrived incomplete (no mattress) and in an unacceptable condition, with visible stains and marks on both the divan and headboard. This left my daughter without a proper bed, and she was forced to sleep on the sofa for several weeks whilst we arranged a temporary mattress for her to sleep on.
Following my complaint, it took seven weeks and four days before a replacement was delivered on 31 March 2026. Regrettably, this delivery was again incomplete, with no mattress provided.
After further complaints, I was informed that NCF was unable to fulfil my original order. The bed was ultimately collected on 12 May 2026, and I have only just received my refund today the 19th May 2016.
This entire process has taken over four months, during which my daughter has been left without a proper bed. Even now, we face an additional four-week wait for a replacement bed from another retailer, meaning she will have gone nearly five months without suitable sleeping arrangements due to NCF’s failure.
In addition to the above:
I have made multiple attempts to contact their customer service team, often struggling to get through.
Calls are frequently disconnected, making it extremely difficult to resolve the issue.
Despite repeated complaints, I have only received apologies, with no meaningful resolution or acknowledgment of the impact this situation has had.
To say I am disappointed is an understatement. The level of service provided falls far below what would reasonably be expected.
May 19, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Hello Stephen, thank you for taking the time to provide us with feedback about your time with us.
We are sincerely saddened to hear about this; we aim to provide a consistently high quality experience at every stage of the customer journey, and it's clear that we've fallen short on this occasion. As you have been in communication with our customer service team we are unfortunately unable to further assist here, but we will ensure that your feedback is raised for future improvement.
Thank you for your time and understanding, and our sincere apologies for all frustration caused.
Many thanks,
NCF Living, Marketing Team
Reply from NCF LIVING - Thurrock
Thank you for your lovely feedback.
Many thanks,
NCF Living, Marketing Team
Great customer service from Zahid
Great customer service from Zahid, very helpful with all queries and found everything we needed!
May 18, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for your pleasant feedback, Farzana.
Many thanks,
NCF Living, Marketing Team
Jack from Thurrock was very helpful
Jack from Thurrock was very helpful, he explained everything clearly and offered great customer service!
May 18, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for your excellent review, Jamil.
Many thanks,
NCF Living, Marketing Team
Amazing customer service from Jack from…
Amazing customer service from Jack from Thurrock!
May 18, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We appreciate your lovely feedback about Jack, Raheemah.
Many thanks,
NCF Living, Marketing Team
Good experience at NCF Thurrock
Good experience at NCF Thurrock. Zayid was very helpful with the whole purchase. Got some good bargains.
May 17, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We appreciate your excellent five-star review, Prathyash.
Many thanks,
NCF Living, Marketing Team
Great service here at Thurrock
Great service here at Thurrock, Zahid was very helpful and helped us pick some very nice items, lovely service, hospitality was excellent too.Also gave some honest,insightful opinions.
May 17, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're pleased that you had an enjoyable experience at our Thurrock store.
Many thanks,
NCF Living, Marketing Team
Excellent staff
Excellent staff
Zahid was very helpful and stayed with us throughout, giving his honest and helpful opinions and insight on each product and helped us choose the best product based on our description and needs
May 17, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We appreciate your thoughtful feedback about your time with Zahid at our Thurrock store, Anna.
Many thanks,
NCF Living, Marketing Team
Zahid
Zahid: NCF Thurrock, fantastic customer service. Very knowledgeable, & personable. Smooth purchase from start to finish
May 16, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're grateful for your excellent feedback and are glad that you enjoyed your time with us.
Many thanks,
NCF Living, Marketing Team
Jack from Thurrock was very helpful…
Jack from Thurrock was very helpful today. He put my order through very quickly and answered all my questions.
May 16, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're pleased to hear that, Elena!
Many thanks,
NCF Living, Marketing Team
Zahid served us and he is simply the…
Zahid served us and he is simply the best!!!!!
May 16, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We couldn't agree more, Abigail!
Many thanks,
NCF Living, Marketing Team
The gentleman by name Zahid who worked…
The gentleman by name Zahid who worked through with us is a complete gentleman. Iam sooo pleased with his service. He's so knowledgeable. Great guy. 10*
May 16, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We're incredibly grateful for your thoughtful feedback, Sam!
Many thanks,
NCF Living, Marketing Team
Ashraf very helpful
Ashraf very helpful
Easily explained our options and very hospitable
Also was helpful with organising to our needs
May 14, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We appreciate you taking the time to leave a review about your time with Ashraf, Sarah.
Many thanks,
NCF Living, Marketing Team
Ashraf served us very professionally…
Ashraf served us very professionally with lots of time and effort to purchase our new house furniture.
May 14, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for the wonderful feedback, Rahma.
Many thanks,
NCF Living, Marketing Team
Very good service and professional
Very good service and professional, well explains very happy with service
May 14, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We'll be sure to pass along this excellent feedback, Sabrina.
Many thanks,
NCF Living, Marketing Team
Buying a sofa
Ashraf provided us with excellent customer service, we didn’t feel pressured to buy and he answered all our questions and gave us so much extra information. We bought the sofa on the spot! Would definitely return to the store
May 13, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
We wish you all the best with your new sofa and thank you for your delightful review, Lauren.
Many thanks,
NCF Living, Marketing Team
Very good and helpful service from…
Very good and helpful service from ashraf. Explained everything throughly including care plan and how to keep Cushions in good condition over time.
Would recommend purchasing from NCF and ashraf if you are at the Thurrock store
May 12, 2026
Unprompted review
Reply from NCF LIVING - Thurrock
Thank you for the excellent feedback, Colin.
Many thanks,
NCF Living, Marketing Team
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