Pleasant shopping experience at the Birkenshaw outlet. We were primarily looking for a dining set and Susan showed us several choices fitting with our preferences. Nice, straightforward purchase and f... See more
Company replied
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Pleasant shopping experience at the Birkenshaw outlet. We were primarily looking for a dining set and Susan showed us several choices fitting with our preferences. Nice, straightforward purchase and f... See more
Company replied
We visited the uddingston store and bought some furniture from Csilla , she was very relaxed, not pushy at all. She answered all our questions and gave us the time we needed to make a decision
Company replied
Great help today from Susan in your Uddingston Store I was just in for a look however I have set my eyes on the perfect sofa once my move in date is confirmed I will be back.
Company replied
Very quick and efficient service from Csilla when purchasing our new bed. Even though delivery is taking a bit longer than we would have liked it, we are still very happy with our purchase.
Company replied
Written by the company
Welcome to NCF Living. Our customer service email and phone lines are now fully open and our staff are working hard to ensure we reply to all of our customers within 2 working days (excluding weekends). We ensure our customers’ needs are met and exceeded on a daily basis.
Fast Delivery, Low Prices, Premium Quality… We Mean Furniture!
NCF Living is proud to offer premium quality sofas, dining furniture, and beds at everyday low prices, with the added benefit of immediate delivery on selected items. Since our inception, we’ve focused on making stylish, high-quality furniture more accessible, ensuring our customers receive exceptional value without compromising on service.
In 2025, we are excited to open our 22nd store in the UK, a testament to our continued growth and commitment to expanding our reach. As of March 2025, we are proud to hold a 4.8 Trustpilot rating, reflecting our dedication to customer satisfaction. We continuously enhance our range with new collections, many of which are available for delivery within as little as 7 days.
At NCF Living, we strive to provide a seamless experience — from browsing to delivery — ensuring that our customers enjoy both quality and convenience.
Written by the company

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Unit 2, Birkenshaw Retail Park, G71 5PR, Uddingston, United Kingdom
Replied to 96% of negative reviews
Typically replies within 48 hours
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Lovely helpful sales assistant Susan explained everything and made it very easy for us to choose the right bed and mattress for my daughter

Reply from NCF LIVING - Uddingston
Sean in Uddingston was very good. Bought our new bed from him he could answer all our questions and helped us pick a bed suitable for us

Reply from NCF LIVING - Uddingston
Bought my sister new sofa today with the help of Sean in uddingston

Reply from NCF LIVING - Uddingston
Liam at the Uddingston store was a great salesperson he was very attentive without being too pushy although we did end up over our budget by £1000.00 and bought a care plan, however we are delighted with choice and look forward to delivery.
He was very informative and patient explaining all suites perfectly.

Reply from NCF LIVING - Uddingston
Susan was so helpful to us in choosing our suite. Excellent service.

Reply from NCF LIVING - Uddingston
Bought our new bed from the Uddingston store. Liam was if great assistance in helping us choose what was right for us

Reply from NCF LIVING - Uddingston
Liam was a great help buying our new dining table in Uddingston store

Reply from NCF LIVING - Uddingston
Bradley@Uddingston was very helpful and professional.

Reply from NCF LIVING - Uddingston
Was helped by Bradley in the Uddingston store. Was friendly and a big help.

Reply from NCF LIVING - Uddingston
Bradley at Uddingston. Very helpful and professional throughout.

Reply from NCF LIVING - Uddingston
Susan at the Uddingston store was very friendly and helpful and not pushy the store has a good choice of sofas and we are very happy with our purchase

Reply from NCF LIVING - Uddingston
Browsing for a bed for my dad. Sean in uddingston helped with all our questions

Reply from NCF LIVING - Uddingston
Great service from Csilla in Uddingston. Came in for a look, ended up purchasing a bed and a mattress

Reply from NCF LIVING - Uddingston
The sales guy Sean in uddingston was easy to deal with and never followed us about

Reply from NCF LIVING - Uddingston

Reply from NCF LIVING - Uddingston
Csilla in Uddingston was fab. She made the whole process smooth. Not pushy at all, allowed us to walk around, answered all our questions. Great experience

Reply from NCF LIVING - Uddingston
I arrived at the Ncf in Uddingston what a lovely atmosphere when you entered the shop Susan was on hand to show us the great variety of sofas we were looking for a very small two seater for our snug thank for your help and patience

Reply from NCF LIVING - Uddingston
Liam was great in Uddingston. No pressure and patient

Reply from NCF LIVING - Uddingston
When we stumbled across this store we were met by Susan who was so friendly & helpful.
We liked a table & chairs in there store but were in the process of buying another house so we're unsure of sizes, the lady said if you purchase the product & the sale fall through you will get your money back no problem.
Unfortunatly the sale did fall through & that's when the problems started.
Head office don't answer there phones only to there staff if they call by there mobile phones everything has to be emailed over.
After being having to go in store with proof of our offer we put in for the house by our lawyer then proof of my current address council tax letter. Then wanting proof from the estate agents or lawyer that our offer wasn't accepted.
Numerous emails shop visits plus a call from the Girl Stacey from head office who was so unhelpful & rude.
I really feel sorry for the managers & store staff as they tried so hard to resolve the situation but head office & there girl Stacey were unhelpful.
Eventually I did get my refund but sadly I won't do business with this company again.
Very unhappy customer

Reply from NCF LIVING - Uddingston
Order a sofa last October waited over 16 weeks never received it, went over to the shop numerous times said you need to phone head office but no one ever Answers the phone tried calling 32 times in 2 days no reply, then cancel my order well I thought they cancelled my order but never did then I get the finance company calling me just last week asking about my experience, and that my pay my payments are due to come out in a few weeks (for something I never received) well I told them everything and sent them all the proof as I kept all the phone calls (32 calls in 2 days) which no one ever Answers and found out they NCF had received full payment from the finance company even tho I cancelled it, absolutely shocking this company is still trading. I went across the road to oak land furniture and got a sofa within a 2 weeks of ordering it. DO NOT BUY FROM NCF

Reply from NCF LIVING - Uddingston
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