Ncmobile Reviews 

151
•
TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Don't do business with this person. He's a scammer. He's asking for $100 to do a job he already did for $30. Dishonest person!

Rated 5 out of 5 stars

I don't generally buy from unknown vendors but no complaints so far. Very fast and efficient delivery using DHL Express which means customs is pre cleared - 3 days door to door S Korea to UK. Product... See more

Company replied

Rated 1 out of 5 stars

They do not respond to emails. Zero replies regarding product queries. I emailed multiple times to both email addresses (their Japanese site has a slightly different email address), received no repl... See more

Company replied

Rated 5 out of 5 stars

This is my second purchase from NC Mobile. I've ordered an LG Velvet and lastly an LG Wing in Illusion Sky colour. This company is seriously amazing! Extremely helpful, Customer service is seco... See more

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2.5

Poor

TrustScore 2.5 out of 5

151 reviews

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2.5

All reviews

(151)

1 review in the last 12 months

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Rated 1 out of 5 stars

Don't import from this company!

Ordered a phone which just over a year later is now defective.I have contacted this company numerous times over the last month with no answer.I contacted Samsung both in UK and Germany who have told me that the repair has to be chargeable even though it is still within warranty because it's "imported".The repair is more than the phone cost.I can't even get an answer from this company to at least get a quote through them.Shouldnt be allowed to sell in Europe!

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

The best of best worldwide.

The best of best. Couldn't expect a the highest millions stars service and wouldn't find any similar ever but you guys are beyond the sky.
Suspicious at first but they are the most honest, best prices, perfect customer care and the fastest shipping I ever know worldwide. I ordered my Samsung Tab S8 Ultra and received it in Saudi Arabia in less than 5 days. I mean WoW. You guys are above amazing. You will be at my favorites. I'm buying my next device from you for sure. I'm recommending you to all of family, friends and contacts.
Keep it up.

June 22, 2022
Unprompted review
Rated 5 out of 5 stars

NC mobile definitely deserves 5 starts.

NC mobile definitely deserves 5 starts.
I can have no complaints whatsoever.
Fast processing, responsive tech. support, unexpected gifts 😊 and great price.

Wish if they have more products like smart watches and earbuds...etc.

June 17, 2022
Rated 5 out of 5 stars

Definitely buy from them in the future

Definitely buy from them in the future. Within 4 days I received my S22 ULTRA. . . everything works great. They also sent me 1 cover, 1 case and 1 ring to hold the cell phone. In addition to them, they have sent me an extra charger that I wanted from them. They sent all those parts completely free .... Of course, those free things do not cost too much but keep in mind that serious buyers always do a little extra to get customers back.

Highly recommend ..... From Sweden

May 20, 2022
Rated 5 out of 5 stars

Thank you so much

Thank you so much, this is the best experience with the shop I've ever had!!!
I was so suspicious and nervous at first, but this smooth transaction, excellent support, all these gifts (phone ring, case, even wireless charger!!) blew me away. Also parcel came VERY fast. Amazing, I'm so happy. Everything is real and original, I've checked! I can't recommend this shop enough.

April 21, 2022
Rated 5 out of 5 stars

wonderful site

Thank you for the good treatment and the speed of delivery of the products within three days, the shipment arrived. Thank you for the care and attention to the customer.

April 8, 2022
Rated 5 out of 5 stars

Fast

Fast, efficient, excellent choice of phones. Easy to order and fast to arrive.
Would buy again from this website

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

Excellent service and choice at a reasonable price

I had been badly let down by another vender. I was very pleased to be able to order from NCmobile the upgraded memory version of my phone choice (z fold 3) for only a very small price increase. If you confine your purchase and correspondence times to business hours in Seoul Korea, responses are almost immediate. Payment via PayPal feels very secure. Delivery well within the date specified. Phone new in sealed original packaging, exactly as described. In perfect working order. I experienced a 24hr delay and some inconvenience and confusion with DHL trying unsuccessfully to deliver to my home address, instead of the lockbox location I had requested and had verification for, and they also left no missed delivery card, but again the blame for this is entirely DHL's and not NCmobile at all, whose service is very honest and straight forward. It is worth registering an account with them for your next upgrade. 5/5

January 9, 2022
Unprompted review
Rated 5 out of 5 stars

I have to admit ordering from a company…

I have to admit ordering from a company ive never heard of made me curious to if I was throwing money away. But safe to say I had my phone turn up in 5 days- 3 days after shipping and I could not be happier with my z flip. I love the phone. I wouldn't ever have a problem ordering from them again

January 8, 2022
Unprompted review
Rated 5 out of 5 stars

Perfect transaction - Ultra fast delivery

I used the French site. Everything went perfectly in record time. DHL delivery, to a pick-up point, in 3 days! Perfectly new material, sealed. First Android initialization page in Korean but the first action is to choose the language.
Record price. Customs clearance taken care of by the sender.
Perfect !

January 6, 2022
Unprompted review
Rated 3 out of 5 stars

LG Wing arrived with scratches on camera lenses. Customer support is lacking.

I purchased a brand new Illusion Sky LG Wing on 25th December from NC Mobile and was rather disappointed when the phone arrived with scratches on the camera lenses.

Additionally, on the box the phone had a manufacturing date of November 2020, however upon first boot it already had the September 2021 Android security patch preinstalled, suggesting it opened and resealed prior. Of course, it is entirely possible that the phone was opened, damaged and resealed by the supplier before NC mobile received it as all the seals, stickers and plastic of the box, phone and accessories appeared to be all intact and complete.

I reached out to their customer support email regarding the scratches on the camera lenses on the 29th December and so far it has been rather slow with an email correspondence of about 1 email per day.
They offered to provide me with compensation of £30. I tried to push them for an exchange/replacement as a brand new phone should not have scratches or cosmetic damage, however they refused noting stock issues. I was rather disappointed by this as they still had stock of the Illusion Sky LG Wing on their website which they could have provided as an exchange/replacement.

So far as of 6th January they still have not provided me a partial refund or resolution.
There have been some good things, such as the really fast delivery via DHL, and the inclusion of extras such as international adapters and a phone ring stand. I do not feel NC Mobile is out to scam people, but rather I got unlucky with my LG Wing and NC Mobile's customer support has been slow and difficult to deal with.

Overall, my experience with NC Mobile has been rather negative and recommend you look elsewhere to buy an LG Wing.

______UPDATE______

Updated to 3 stars as refund was provided, however still would have preferred better communication, and compensation of more than £30 for the camera lens scratches

January 6, 2022

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