Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... See more
Company replied
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See what reviewers are saying
All your team at NCR I have spoken with are so very friendly, patient and helpful. Most times, the problem is resolved on the same call and even when it is not, they always follow up either with a cal... See more
Company replied
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... See more
Company replied
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... See more
Company replied
Company details
Written by the company
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Contact info
864 Spring St NW, 30308, Atlanta, United States
- 1-800-225-5627
- ncrvoyix.com/restaurant
4.4
Excellent
740 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My concern was resolve really fast
May 9, 2024
Reply from Aloha by NCR Voyix
We’re glad our team could get the support you needed so you could keep your business running.
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Software is user friendly
Software is user friendly, easy to use, make changes and payroll works for restaurant employees and managers with no problems. Support is a phone call away. Works great for our business.
May 7, 2024
Reply from Aloha by NCR Voyix
Hi Shirley. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Good communication skills.
May 15, 2024
Reply from Aloha by NCR Voyix
Thanks for being a valued customer.
Reply from Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Reply from Aloha by NCR Voyix
Thank you for your sharing your experience with us.
When I call my issue is taken care of…
When I call my issue is taken care of rt away, great customer service.
May 2, 2024
Reply from Aloha by NCR Voyix
Hi Priscilla. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
The time to resolve issues is too long
The time to resolve issues is too long. I am still having tech support work on an issue that has been over 2 weeks. There is no communication between techs. One tech will call have the GM complete some problem solving tasks. The problem is not resolved . Then a few hours a later a different tech will call and have the same tasks. When the tech's call they will put our GM's on hold for an hour. Our GM's cannot be offline on hold for an hour. This is not acceptable
April 30, 2024
Reply from Aloha by NCR Voyix
Hi Pat, thank you for sharing your feedback. Our team is looking into this and will follow up with you to correct this.
Satisified with the customer service…
Satisified with the customer service provided, as well as time needed for resolution of incident, and professionalism and commitment shown by assigned agent on this case.
May 6, 2024
Reply from Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Reply from Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
The Aloha group is well organized
The Aloha group is well organized, knowledgable and responsive. The overall training is lacking in critical areas that left me trying to teach myself the nuances of how to access information and sunscreens. Training needs to not be so rushed, rely on handouts and videos.
April 25, 2024
Reply from Aloha by NCR Voyix
Hi Michael, thank you for the feedback. We will relay your message.
great assistance
You guys responded in a timely manner and provided me with the documents I needed. Thank you!
May 2, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Reply from Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Friendly & Helpful Team
All your team at NCR I have spoken with are so very friendly, patient and helpful. Most times, the problem is resolved on the same call and even when it is not, they always follow up either with a call or email. Even sometimes when we are so busy & forget to follow up or close a case, when we do call back, they’re so sweet about it and I should know because working in Tottenham one gets to meet different levels of persons/contractors.
April 29, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer!
Reply from Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
friendly and the support is great
April 25, 2024
Reply from Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Very good service.
April 21, 2024
Reply from Aloha by NCR Voyix
Hi Mandeep. Thank you for your sharing your experience with us!
My tech is so professional and he know…
My tech is so professional and he know what he is doing. Great job
April 17, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer!
The last Tech on the Phone was great
The last Tech on the Phone was great, this was a very challenging situation for both Hosts. Everyone did their best to help and fix the issue.
April 17, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer!
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