Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... See more
Company replied
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See what reviewers are saying
All your team at NCR I have spoken with are so very friendly, patient and helpful. Most times, the problem is resolved on the same call and even when it is not, they always follow up either with a cal... See more
Company replied
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... See more
Company replied
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... See more
Company replied
Company details
Written by the company
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Contact info
864 Spring St NW, 30308, Atlanta, United States
- 1-800-225-5627
- ncrvoyix.com/restaurant
4.4
Excellent
740 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick service !
Great and quick service I have had NCR for about 6 years they don’t disappoint !
June 12, 2024
Reply from Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Ease of communication with the Support…
Ease of communication with the Support and everything being done in one email only.
June 10, 2024
Reply from Aloha by NCR Voyix
Thanks for being a valued customer; we love hearing about your positive experience with our team.
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us.
The issue is resolved very quickly and…
The issue is resolved very quickly and effectively.
June 9, 2024
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us.
Y'alls escalations department is…
Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it.
Give some of y'alls level 1s a bit more than a week of training though, they will need it lol
June 5, 2024
Reply from Aloha by NCR Voyix
Hi Jay. We’re glad Andrej and the team could get the support you needed so you could keep your business running.
Reply from Aloha by NCR Voyix
We’re glad John and the team could get the support you needed so you could keep your business running.
They fixed my issue in a timely manner
June 4, 2024
Reply from Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
I have already given the feedback
I have already given the feedback, reviewing the feedback
June 4, 2024
Reply from Aloha by NCR Voyix
Hi Hari. Thank you for your sharing your experience with us.
Trudy was amazing
Trudy was amazing! Yes it took a couple back and forth, but she never gave up, listened and she rocked! the only downside to the call was, i really could not understand the lady when i called it to get help. i had to call twice because i wasnt sure she understood me, and how extremely urgent my problem was.
June 3, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with Trudy and our support team. Thanks for being a valued customer.
Reply from Aloha by NCR Voyix
Thanks for being a valued customer.
Reply from Aloha by NCR Voyix
Thanks for sharing, John. We’re glad the team could get the support you needed so you could keep your business running.
Reply from Aloha by NCR Voyix
Thanks for being a valued customer.
Reply from Aloha by NCR Voyix
Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
These folks are the best
These folks are the best. Knowledgeable, professional, thorough. A pleasure to work with.
May 26, 2024
Reply from Aloha by NCR Voyix
Hi Jack. Thank you for your sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Reply from Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
There is no one like Daisy!!
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called me week after week to check on the issue and help me try to fix it. I had zero hopes of ever solving the problem and every time I spoke to anyone except Daisy I got either the run around or a promise the issue would be fixed in an hour. The issue was never fixed in an hour.
May 13, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with Daisy and our support team. Thanks for being a valued customer.
Reply from Aloha by NCR Voyix
Thank you for your sharing your experience with us.
NCR not sending PFG order
I was told different information when I GM called prior night and my shift leader was told different when she called either problem was not resolved.
May 19, 2024
Reply from Aloha by NCR Voyix
Hi Edith, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
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