Y'alls escalations department is awesome, everytime we have a problem it gets attention from either Andrej or one of his team and we really appreciate it. Give some of y'alls level 1s a bit more th... See more
Company replied
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See what reviewers are saying
All your team at NCR I have spoken with are so very friendly, patient and helpful. Most times, the problem is resolved on the same call and even when it is not, they always follow up either with a cal... See more
Company replied
Daisy was the most amazing customer support representative I have ever spoken to. Her dedication to helping me solve the issue I was having with Aloha was something I've never seen before. She called... See more
Company replied
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortun... See more
Company replied
Company details
Written by the company
NCR Voyix Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today NCR Voyix transforms the stores and restaurants experiences with cloud-based, platform-let SaaS and services capabilities.
Contact info
864 Spring St NW, 30308, Atlanta, United States
- 1-800-225-5627
- ncrvoyix.com/restaurant
4.4
Excellent
740 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 20% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
The customer care team are very knowledgeable and professional!!! We are just setting up a new system and their help has been invaluable!!!!!
July 10, 2024
Reply from Aloha by NCR Voyix
Glad to hear you are loving Aloha and it’s the right solution for your business. We appreciate having you as a customer.
Excellent with professionalism
Excellent with professionalism! And so patient and understanding of the issue.
July 20, 2024
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Aloha Essentials
Before you release any product, I’d recommend making sure it’s functioning properly. We’ve had immense issues for the last two months with the handheld (axium) payment device.
July 18, 2024
Reply from Aloha by NCR Voyix
Hi Zubeyir, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Rob Young is a true professional
Rob Young is a true professional. I have had the pleasure of dealing with him in the past and I feel he knows our system as well as we do. If I need help in the future I hope I will be fortunate to be assisted by him again.
July 19, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with Rob and our support team. Thanks for being a valued customer.
I had a wonderful experience
I had a wonderful experience, really fast and got the job done the right way. I’m glad I got this person because sometimes they don’t understand.
July 18, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
I STILL CAN NOT VIEW MY CLOUD…
I STILL CAN NOT VIEW MY CLOUD APPLICATION THAT I PAY FOR IT MONTHLY.
WHICH SITE DO I GO TO VIEW MY ALOHA STORED VALUE AND ALL OTHER CLOUD BASED APPS?
July 11, 2024
Reply from Aloha by NCR Voyix
Hi Regina, thank you for sharing your feedback. Our team is looking into this and will follow up with you.
Fantastic customer care👍👍
July 17, 2024
Reply from Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Val was excellent
July 17, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with Val and our support team. Thanks for being a valued customer.
Impressive
Really impressed by the response time and the quickness of service whenever I contact HSR, AE Support.
July 17, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
Alex
Alex
Exceeded our expectations
Excellent support , very knowledgeable and a clear cummunicator professional and polite
Wonderful people.
Very very very helpful
Thank you.
July 9, 2024
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with Alex and our support team. Thanks for being a valued customer.
Added a service charge to checks
Added a service charge to checks. Asked for a report so we can track this charge and keep in seperate from other charges like a large party gratuity. Was told I can just pull the numbers off each checkout at the end of day and keep a bunch of excel sheets. The numbers are in Aloha but asking for a report of the numbers is too much.
June 20, 2024
Reply from Aloha by NCR Voyix
Brian, thank you for the feedback. We will relay your message.
Love to see how my team is doing when…
Love to see how my team is doing when I’m not there
June 20, 2024
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us.
Reply from Aloha by NCR Voyix
We’re happy to hear about your great experience with our support team. Thanks for being a valued customer.
They were on top of it and took care of…
They were on top of it and took care of me from minute one to minute 78!
June 27, 2024
Reply from Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
I don't use Aloha Cloud so I can't rate…
I don't use Aloha Cloud so I can't rate anything and I'm not going to give you 5 stars just to be a nice guy!
June 27, 2024
Reply from Aloha by NCR Voyix
Hi Speros, thank you for the feedback.
They are alway on top of things and…
They are alway on top of things and when an issue arises, it is fixed very fast.
June 17, 2024
Reply from Aloha by NCR Voyix
Thanks for being a valued customer, we love hearing about your positive experience with our team.
Good communication and helped me fix my…
Good communication and helped me fix my issue efficiently.
June 19, 2024
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Locked out retrieval
Rep was very helpful and knowledgable. Appreciated his insight to unlocking my accoutn.
June 17, 2024
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us. We're happy to hear your issue was resolved in a timely manner by our team.
Reply from Aloha by NCR Voyix
Thank you for sharing your experience with us.
When a power outage hit my store
When a power outage hit my store. We were not able to go back online. We reached out for help and immediately we were put into spooling and I was educated on what would happen moving forward. Unfortunately we were not able to get back online immediately so we had to create a second ticket and had to wait until it was fixed by NCR. Every time we reached out and spoke to someone they were very helpful and took the time to explain and educate us on our issue.
June 13, 2024
Reply from Aloha by NCR Voyix
Thanks for sharing, Daniella. We’re glad the team could get the support you needed so you could keep your business running.
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