NDBD Reviews 

397
•
TrustScore 2 out of 5

1.9

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Rated 1 out of 5 stars

Worst experience i ever had Phone arrive with good external conditions, but battery life was not ok I was charging phone 2 each day. After few month doing this, phone started to shut down suddenly.... See more

Rated 3 out of 5 stars

Phone has had issues since receiving it. Screen freezes intermittently, which then needs the phone to be reset. Battery life is sufficient but does not hold charge well. Phone accidentally dials... See more

Company replied

Rated 1 out of 5 stars

DONT BUY FROM THEM !!!! 1 month after my iPhone 6S purchase i'm left with nothing more than a dead battery and a standard replymail that they will answer within 2 days.. After a few remind... See more

Rated 1 out of 5 stars

Nd-bd is the worst company I have ever experienced . The iPhone 6s that came died after two hours. After a lot of communication with a swedish representative including videos of the broken iPhone , I... See more

Company details

  1. Electronics & Technology

Information provided by various external sources

Buy refurbished iPhones & DJI drones at the lowest prices online in the USA. First-class quality, free 13-month warranty.


Contact info

1.9

Poor

TrustScore 2 out of 5

397 reviews

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1-star

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1.9

All reviews

(397)

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Rated 5 out of 5 stars

Would do it again - only with NDBD

Received rather quick after purchase. Best conditions/quality of the cellphone. All in all very satisfied! Would do it again!

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Matthias Marth,

We are very happy to hear about your experience! We work hard to make sure our staff fits our company mission and culture, and our facility as well, so we are grateful to hear about your experience. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 1 out of 5 stars

Really bad experience

Really bad experience. Phone had glitches- no way to return it - only bought cause it was AU but in was shipped from China? - no customer support. Purposely run around in circles so as I would just give up. 20 seconds to order and no exaggeration 20 hours online trying to get it returned..After 3 weeks I was asked the exact same question that I was ask previously. Complete waste of time with nothing to show. Was my sons money box he opened for this and$200 out of pocket. Oh they did after 6 weeks offer for me to return it but wanted me to pay postage- we’ll wouldn’t do it - no way .!! Beware - someone has dedicated a YouTube clip to them - check it out just write in NDBD

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Chris,

We apologize for any inconvenience we might have caused you. We work extremely hard to accommodate all of our customer inquiry. We are truly sorry for those time we failed to respond to your inquiries.

We would like to extend to you our most sincere apologies regarding the recent issues with your item. We have a high standard of quality for certifying our phones/gadgets and your purchase should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you.

Rated 5 out of 5 stars

Great phone

Great phone, really happy can’t even tell is refurbished. Highly recommend

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Voula,

We are very happy to hear about your experience! We work hard to make sure our staff fits our company mission and culture, and our facility as well, so we are grateful to hear about your experience. May we please have your order number so we can give kudos to the representative who assisted you. Thank you for the support and we look forward to working with you again, soon.

Rated 3 out of 5 stars

Initially

Initially, the phones arrived rather quickly, they both appeared in ‘as new’ condition. ( I bought 2 iPhone 5c’s).Rather early on on one of the phones had troubles - it was hard to hear callers voices. Other than that it worked for almost a year but now has a problem with the centre row of the keyboard( it doesn’t work), making it impossible to use, not only does that affect texting, it affects all the passwords too! So I guess it’s luck of the draw what you get. One was good , one wasn’t very good at all. They were the cheapest I could find online but I don’t think I would purchase from this company again as I would be concerned that it would happen again. Sorry.

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Karen,

We would like to extend to you our most sincere apologies regarding the recent issues with your item. We have a high standard of quality for certifying our phones/gadgets and your purchase should never have been an exception. We would greatly appreciate the opportunity to discuss this further with you.

Rated 2 out of 5 stars

The ordering system was fine however …

The ordering system was fine however the product we received is suboptimal. The phone battery has poor life, often the microphone cuts out when on the phone. You can certainly tell the product is not new but I never expected it to be so faulty.

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Kka,

We would like to learn more about your specific situation and make things right. If you would not mind giving us your RMA number/order number at your earliest convenience, it would greatly appreciated. We look forward speaking with you and working towards earning back your business.

Rated 5 out of 5 stars

Great product

Great product. Great service

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Jay Mann,

This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 1 out of 5 stars

Fake

I don’t trust that these are genuine iPhones. I had my screen replaced and the man doing so told me the inside of my phone was not of an Apple and that it was very clearly a fake. The camera on my 6 is grainy and unclear especially when compared to my sisters phone of the exact same generation. Can you please explain this?

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Sophie May,

Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.

We will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.

Rated 2 out of 5 stars

Poor quality phone

Phone arrived promptly but was of very poor quality. Replacement screen that was a poor fit. Terrible reception and a battery that was very worn (approximately 50%). Asked for replacement but told battery wasn’t covered by warranty.

Would not purchase from here again

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi,

We are saddened to hear about your experience with us. May we please have your order number so we can look for options for you. Rest assured that we will do our best to help you with your concern.

Rated 2 out of 5 stars

When it arrived

When it arrived, the phone worked perfectly, it was like new. Delivery was quick and no problems setting up the phone. Unfortunately, a few months later the battery exploded. I contacted customer service to see if this could be replaced under warranty, as I couldn't just send it back - the post office would not accept a phone with battery damage. Never received a reply. So had to buy a new phone elsewhere. Out of pocket by a considerable amount!

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Susan Sargent,

We are saddened to hear about your battery phone. We will do our best to help you with your concern. May we please have your order number so we can further check for options for you.

Rated 4 out of 5 stars

I bought this phone for my …

I bought this phone for my daughter.everything is great except the wifi has issues connecting anywhere unless she's right next to a connection.

January 23, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Jeanette,

This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 1 out of 5 stars

No refund for item that didn't come

Ordered phone it never came can't get a refund. Don't answer phones or emails. Would not recommend this company steer clear.

January 19, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi, Rhona Coughlan

We would like to apologise for the inconvenience we have caused you. We totally understand how frustrating it is for you not to receive your order nor your refund.

Rest assured that we will get in touch with you once we receive your order details as we want to make it up to you.

Rated 4 out of 5 stars

I ordered an iPhone se and although it …

I ordered an iPhone se and although it took longer than the stated delivery time, I received the phone and it was exactly what I wanted. Cheap prices, cheap service, if you don't trust them, buy from somebody else and pay the extra.

January 18, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi Colin,

This is greatly appreciated. We are always looking into ways to improve the business as well as our Customer Service. This will definitely be shared with the team. If you had a call, chat or email handled by one of our awesome staff, kindly provide his/her NAME and Order number/Reference number so we can give a kudos for a job well done. We hope to hear from you soon!

Rated 1 out of 5 stars

Do not use NDBD

Ordered iPhone 11/12/17. Cancelled the order 14/12/17 due to delay in being processed. Was informed I would receive a full refund within 10 days. 9/1/18 and I have stil not received a refund. They are near impossible to get in touch with. Occasionally after hours of waiting you get someone on the web chat and the replies just seem like they are fobbing you off with “ will will look into this and we will get back to you” and they never do.

If and when I receive a refund I shall update this review

January 10, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi, Paul

We are so sorry about your experience with us. We totally understand that we failed to complete your refund on time and for that, we hope you'll accept our sincerest apology. Once we receive your order number, definitely we will do our best to help you retrieve your funds asap.

Rated 1 out of 5 stars

Use at your own risk! not reccomended

Advertised a phantom 3 DJI drone for a good price. Never turned up and instead 3 weeks later got an email saying they had no stock and my only option was to choose another product in their store. I needed that type specifically so i have asked for a full refund instead. still waiting to hear back. very dissapointed. feels like a scam as the product is still listed on their website!

January 10, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi, Ed Beable

We know that it is important for you to receive your item and your refund within the specified timeframe. We know that we have failed you and for that we are sorry. We will be getting in touch with you once we receive your order details so we can discuss this offline.

Rated 1 out of 5 stars

Order number 530-3072 I cancelled this …

Order number 530-3072 I cancelled this order within minutes of placing it the money was taken from my account a day or two later I received 2 emails stating that the order was cancelled and I would receive a refund but to date that has not happened I have emailed constantly and am receiving no reply. I held on the phone for 20 minutes yesterday to be told I was first in que and then cut off after the 20 minutes. This is disgraceful customer service. Seen as how you are able to reply to your fantastic reviews here maybe you’ll start addressing the customers who have not received there refund. This is on going since the 15th December I would like my refund processed immediately. Also maybe if you started dealing with your customers you wouldn’t have such a large volume of complaints to get through.

January 9, 2018
Unprompted review
Rated 1 out of 5 stars

They scammed me as well

They scammed me as well I suppose.
Ordered iPhone 6s as Xmas gift on 21st dec and it has arrived yet. Just got an auto generated mail explaining the delay
Apart from that I m not getting any response.
Has anyone ever received from them?

January 6, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi, Shashank Barman

We are saddened to hear that you haven't received your item. We are truly sorry for the delay of shipment as it is not our intention. Rest assured that once we receive your order, we will be contacting you soon.

Rated 1 out of 5 stars

Worst Company ever !!!!

January 5, 2018
Unprompted review
NDBD logo

Reply from NDBD

Hi, Yako

We would like to apologise for the inconvenience we have caused. Rest assured that once we receive your order number. we will be contacting you right away.

Rated 1 out of 5 stars

Scamming Thieves!!

How is this company allowed to operate??
Just a complete thieving scamming disgrace I ordered an iPhone 6 from them for my grandson for Christmas, waited two weeks for delivery, delivery promised within 6-8 days, and then cancelled the order no 530-2729. I emailed straight away for an refund and got a generic reply that it was pending. I emailed again and was told it takes 10 working days for a refund. That was the 11th December and it is now the 4th of January. Now they are just ignoring my emails. What an absolute disgrace that this is allowed to continue in this day and age!! It's a real lesson for the future to check reviews before purchasing anything on line!!!!

Update 21/01/18

I contacted my bank and sent them in all the necessary documents , detailing my communication and emails and their lack of same and got them to start a "Chargeback" from this scam of a company. It worked and I was reimbursed on Friday 19th. I would advise all victims of this blatant scam to communicate with their respective banks ASAP.

January 4, 2018
Unprompted review
Rated 5 out of 5 stars

ALPHA PHONES - SIMPLY THE BEST

THIS COMPANY IS OUTSTANDING. delivery and service are exempraly.
Day 1 I placed my order at approx.10.30 am. It was immediately confirmed.
Day 3 My order was received at approx. 11.50 am. It was exactly as advertised. Simply excellent condition. Unfortunately I could not get to grips with this phone so I returned it and the very next day I received my money back. CAN ANYONE BETTER THAT.

January 3, 2018
Unprompted review

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