National Extension College Reviews 244

TrustScore 4.5 out of 5

4.5

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Rated 3 out of 5 stars

I was excited about starting the A level Geography course but over the two years, I started to see it was a subject that was challenging due to the NEA component and limited support on the NEA. The... See more

Company replied

Rated 5 out of 5 stars

I've been part of two courses and, even though the website may not look super "advanced", it is still user-friendly. Specifically, the learning interface is more interesting than I imagined. I don't h... See more

Company replied

Rated 5 out of 5 stars

I had a couple of enquiries about the course I wanted to take before I went ahead with the purchase, these were promptly answered and made me feel secure that I was signing up to something supported a... See more

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Rated 5 out of 5 stars

Exceptional tutors and incredibly helpful customer services, nothing seemed too much trouble. Very understanding of my daughters situation and difficulties for which I’m very grateful. I think the... See more

Company replied

Company details

  1. Educational Institution
  2. Adult Education School
  3. Distance Learning Center
  4. Education Center
  5. International School
  6. Study at Home School

About National Extension College

Written by the company

At the National Extension College (NEC), we are dedicated to providing students with flexible and accessible online education.

As a leading distance learning provider, we offer a wide range of online courses, including GCSEs, IGCSEs, A levels, professional courses, and modern languages.

Whether you're homeschooling, advancing your career, or pursuing lifelong learning as an adult learner, our expertly designed courses and dedicated tutors support you every step of the way.

Join us to experience the freedom and convenience of top-quality distance learning tailored to your needs.

Visit NEC


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

244 reviews

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Rated 5 out of 5 stars

Extremely easy process

Extremely easy process. The staff kept me informed of relative information and were prompt in their response to any questions I had. Overall a good experience

June 16, 2021
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Reply from National Extension College

Thank you for your review. We are delighted that you enjoy the student forums and other communications from the Student Support team. Good luck with the rest of your studies!

Best wishes,
NEC

Rated 5 out of 5 stars

Perfect

Perfect, responsive, always helpful and prompt to respond.

June 16, 2021
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Reply from National Extension College

Thank you for your review. We are delighted that you have had such a good experience with NEC and will pass your feedback on to the team.

Best wishes,
NEC

Rated 4 out of 5 stars

Quick and professional start

The overview of the course and what to expect was easy to follow and I received the sign-in details, access to the system and the e-book within a couple of days which was faster than I expected.

My tutor contacted me within a few days of starting and has already given me some feedback on my study plan.

All looks very slick so far!

May 28, 2021
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Reply from National Extension College

Thank you for your feedback Paul. We are delighted to hear that you are happy with NEC so far and wish you all the best for the rest of your studies.

Best wishes,
NEC

Rated 1 out of 5 stars

Save £400 and buy the Edexcel Book for £20

Really disappointing structure to the course, there isn't a structure at all actually.

As other reviews have said, the help I received over the phone while researching a French GCSE course was great. Setting up a direct debit to pay for the course each month was easy. Before I knew it I was into the introductory session to the course.

I'm an adult learner and have not been in education for 10 plus years. I set myself a personal goal to get my French GSCE. Once I was signed up I was really excited to get started. My tutor introduced themselves and I felt happy I would progress.

However, once I started the first section, Home and School, that is where the good feeling stopped. There is nothing in this course that offers anything more than just buying the Edexcel GCSE French book. There is nothing to build your knowledge, no lessons, no classes, no building grammar skills. You are instructed to work through the Edexcel book. I was left wondering what my £400+ went towards.

After struggling with the first section I contacted my tutor. The course states that if you no not understand a word, simply look it up in the dictionary. That seemed fair enough. But when I approach my tutor to say I did not understand the first sentences in the book, or when particular words changed based on a number of grammar factors, his exact response was WYSIWYG ("What you see is what you get")!

The response was so poor it made me cancel the course straight away. Instead I have signed up with a private tutor, 1 hour a week that sets me clear goals and explains the grammar.

This course is a bit of a con. As people have said in these reviews, you may as well just buy the Edexcel book and work through it by yourself.

Glad there was a cooling of period for the course as now I have found a way of studying that suits me and I have already started progressing.

May 26, 2021
Unprompted review
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Reply from National Extension College

Thank you for your review. We value constructive feedback and welcome our students’ opinions.

We have reviewed the exchange with your tutor in context. Whilst he did give you more advice than you stated in your review, we can understand that the tone adopted in the message could be seen as unnecessarily abrupt. We will speak to the tutor to address this matter.

We would also like to stress that IGCSE French is by no means a course for beginners and the entry requirements on our website do state that you should have a basic understanding of the French language in order to succeed with this course.

Our learning materials are developed by subject matter experts and many reviews on TrustPilot have highlighted the high quality of our courses. We also understand that independent study can be different for everyone and although we have many students who have commented extremely positively on our course materials, that doesn’t mean it always works for everyone.

We are sorry that you found that the resources didn't work for you. However, we would like to clarify sincerely: we develop all of our own courses in partnership with subject experts and in line with exam board specifications, and we work tirelessly to improve our materials to suit our students' best interests.

As a not-for-profit educational charity, we have been helping learners of all ages achieve their goals for over 55 years and we are passionate about lifelong learning. We value all of our students and take your feedback seriously.

As you mentioned, we have a 14 day cooling off period as we are aware that distance learning is not suited to everybody. This is something that we have honoured as you have gone through this refund process.

Rated 5 out of 5 stars

Excellent

I have done several courses with the NEC and always found both the materials and the tuition first class .

May 19, 2021
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Reply from National Extension College

Thank you for your review. We are delighted that you have had such a good experience with NEC and will pass your feedback on to the team.

Rated 2 out of 5 stars

Booking the course

There was a discount put on courses at the weekend but as no one was available on your telephone lines over that weekend, there was no option to pay this in monthly instalments, which the website says you can do (this option is only available if you pay over the phone).

May 18, 2021
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Reply from National Extension College

Thank you for your feedback Sarah. Our promotional offers are eligible when the course fee is paid in full so you wouldn't be able to receive the discount if you set up monthly instalments. This is all laid out in the terms and conditions of the offer. I hope that you enjoy your course.

Rated 5 out of 5 stars

Enrolling on my Art History course with…

Enrolling on my Art History course with the NEC was easy and straightforward. A couple of days after receiving confirmation of my enrolment I received an email from my tutor welcoming me onto the course which was nice.
The course material is easy to follow on the website and there is a wealth of additional reading if required. The constructive feedback I’ve received from my tutor regarding my assignments has been helpful. And Student Support have also contacted me to check things are going okay.
I would thoroughly recommend studying with the NEC for the excellent comprehensive course materials and tutors and Student Support are always on hand to answer queries and offer support.

May 18, 2021
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Reply from National Extension College

Thank you very much for your review and recommendation. We are delighted that you are enjoying the course and the service provided by our tutors and Student Support team. Wishing you well with the rest of your studies.

Best wishes,
NEC

Rated 5 out of 5 stars

Very good

Very good...

May 18, 2021
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Reply from National Extension College

Thank you for your review Belinda.

Best wishes,
NEC

Rated 5 out of 5 stars

Course material very easy to follow

Course material very easy to follow? Tutor very positive and encouraging

May 14, 2021
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Reply from National Extension College

Great to hear that you are getting on well with your tutor and the course materials. Thank you for your feedback.

Best regards,
NEC

Rated 5 out of 5 stars

This has been an excellent course which…

This has been an excellent course which got me through a long Covid winter! I feel that I have learnt a great deal, and it has inspired me to continue with my Latin studies - in fact I can't imagine not having a piece of Cicero or Pliny to enjoy translating on a cold winter evening. My tutor has also been excellent, both by patiently answering all my queries and by marking my assignments extremely quickly. I would recommend anyone who is seriously interested in learning Latin, and who is not afraid of the intricacies of Latin grammar, to give it a go.

April 21, 2021
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Reply from National Extension College

Thank you for your feedback on our Latin: A Course for Beginners course! So happy to hear that you are enjoying it and that it has helped you develop your Latin skills.

Best wishes,
NEC

Rated 5 out of 5 stars

Maths A level course seems good…

Maths A level course seems good quality. Only criticism is that full worked answers for all exercises would be an improvement.

April 19, 2021
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Reply from National Extension College

Thank you for your feedback. Your comments will be passed onto the team.

Best wishes,
NEC

Rated 5 out of 5 stars

A good place for a new beginning

Everyone at NEC has been helpful and supportive from the very beginning and I am so grateful! This is my first time enrolling in an online course so I was a bit hesitant and nervous about how I will do but from the very beginning I felt reassured that I will be supported in my studies and it gave me some confidence.
I am currently two weeks into the course and I have managed to fit studying into my routin without an issue.

April 15, 2021
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Reply from National Extension College

Thank you for your review Elitsa. Flexibility is a key feature of our courses so I am delighted that it is working with your routine.

Best wishes,
NEC

Rated 5 out of 5 stars

Highly recommend for distance learning.

Been with NEC for 3 GCSE's this last year and have been nothing but impressed with the service and support received. Every interaction I have had with the NEC has been positive and professional. The Tutors have been incredibly supportive throughout what has been extremely challenging year with Covid. I highly recommend the NEC for anyone who is considering distance learning. The portal is simple enough once you get used to it and the content is well laid out. I would like to end this review by giving a big thank you to my tutors Donna, Bethan, Amanda and also Louise from the Exams Team.

March 20, 2021
Unprompted review
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Reply from National Extension College

Thank you for your review Neal. Your comments will be passed on to the team and we are so happy to see that you were impressed by NEC's service.

Best wishes,
NEC

Rated 5 out of 5 stars

Nec have been so helpful with my sons…

Nec have been so helpful with my sons course, and he is enjoying it

March 19, 2021
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Reply from National Extension College

Thank you for your feedback Stewart! We hope you are enjoying the experience of homeschooling with NEC.

Best wishes,
NEC

Rated 5 out of 5 stars

NEC has given me the opportunity to…

NEC has given me the opportunity to achieve my academic potential from home. I am enjoying my courses as well.

March 17, 2021
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Reply from National Extension College

We are happy to hear that you are enjoying your courses and wish you good luck for the rest of your studies.

Best wishes,
NEC

Rated 3 out of 5 stars

Website format

Navigating through the website seemed complex. The format of the website was confusing, It had too much information. Had a lot of repeated subheadings.

March 8, 2021
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Reply from National Extension College

Thank you for your review. We appreciate your comments and have taken the feedback on board.

Best wishes,
NEC

Rated 5 out of 5 stars

I enjoy my study with the NEC.

The website is clear, the tutor accessible for an elderly student like me I recommend the NEC for studying at home.

March 5, 2021
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Reply from National Extension College

Thank you very much for your review Diana. We are so happy to hear that you are getting on well with your studies and enjoy our platforms.

Best wishes,
NEC

Rated 5 out of 5 stars

Very helpful

Very helpful, i wish i had discovered it earlier

March 2, 2021
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Reply from National Extension College

Thank you for your review and good luck with the rest of your studies!

Best wishes,
NEC

Rated 2 out of 5 stars

The source material they use seems good…

The source material they use seems good enough but the tutor support is woefully lacking (based on my personal experience)

A claim of 2-3 days response is, in almost all cases, 2-3 weeks. There is a lot of information supplied by tutors on the website and through emails to all students, which is useful, but I would suggest you don’t expect a lot from “allocated tutor”.
As long as you are not factoring this tutor support into your study plan, you should be fine but if that support is important I would look elsewhere for your study / qualification arrangements.

February 6, 2021
Unprompted review
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Reply from National Extension College

Thank you for your feedback Pablo. Having looked into the issue for you, I can see that our team tried contacting you several times to clarify the mix up but could only reach your voicemail. Our online courses promote independent study and tutors are there to provide assignment marking and feedback.

NEC

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