The refilling rig is an absolutely essential accessory to the Hex dosing system. Save yourself hassle & get one.....simple loading when you're suffering is great, no fiddling about just put your medic... See more
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See what reviewers are saying
Great products that are both good in value and performance. The nectar hex is amazing, has all the premium features everybody wants. External battery, large chamber, quick ramp up time, durable. T... See more
Company replied
I got a nectar gold a while ago and they're really tidy discreet units for a reasonable price. UK based company which made everything a lot easier for me. Other overseas brands present extra logistic... See more
Company replied
Order sat for almost 6 months. No follow-up unless I emailed them several times. Kept giving vague answers to when it would eventually be fulfilled. Products are great, but fulfillment needs work.
Company replied
Company details
Written by the company
Nectar (Dry Herb Vaporizers) was founded with the sole purpose of providing the healthiest means of responsibly enjoying and utilising nature’s medicines through the use of hardware such as vaporizers, whilst completely avoiding the consumption of toxins and carcinogens. Nectar products are becoming increasingly popular and are setting themselves as a gold standard in product quality. Our dry herb vaporizers and rosin press products are made with high quality materials and offer empowering experiences for those looking for premium and discreet devices whilst avoiding the sometimes-unavoidable premium costs.
Contact info
Southgate Office Village, 286A Chase Road, N14 6HF, London, United Kingdom
- 020 7050 0737
- info@nectarmedicalvapes.com
- nectarmedicalvapes.com
4.3
Excellent
897 reviews
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Replied to 60% of negative reviews
Typically replies within 24 hours
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Very poor customer support if buying for managing chronic conditions
EDIT: I’ve removed any positives from this post as the reply below is continuing the ‘blame the customer’ stance. I believe the mistake was theirs when they transferred my order via Nectar website to Amazon logistics. And offering me 20% off buying another is an insult.
If you use vapourier devices for managing chronic conditions, look elsewhere. This ridiculousness had me on my knees last week……..…
After having a Gold for a few months I upgraded and purchased a Nectar Platinum - it never arrived. I have had no support from Customer Support to find where or when or who my device had apparently been delivered to. They expected me to contact Amazon logistics! Amazon logistics tell me to go back to seller! My address was slightly incorrect - I was told it must have been me?!? - so nothing they can do. I now wish I’d ordered from Amazon and have lost trust in Nectar. Disappointed I’ll have to go elsewhere 😔
August 18, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Lynn,
We’re sorry that we couldn’t help you more but as discussed on the phone we can’t take responsibility for ordering it to the wrong address.
We helped as much as we could, we gave you the tracking number, showed you which address you sent it to, and even offered a discount as a replacement for another device.
Our countless positive reviews are evidence of our willingness to help but you have rejected our request to contact your neighbour and ask them to return the item.
We really wish you the best!
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Dave!
Thanks for your feedback. We really appreciate you taking the time to leave us a review and we're so glad that your order has been delivered in a timely manner. If you need anything else, please don't hesitate to reach out via WhatsApp or e-mail.
All the best
Wow what an experience
Nectar vapes are very good and value for my money, have tried more expensive vapes and these are just as good.excellent customer service and support team. Will recommend and will be back for more definitely.
July 7, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi John!
Thanks for your feedback. We really appreciate you taking the time to leave us a review and if you need anything else, please don't hesitate to reach out via WhatsApp or e-mail.
All the best
Great
Very good product and customer support. Only thing is that charging port needs improvement
June 10, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Dyana!
Thanks for your feedback. We really appreciate you taking the time to leave us a review and something to improve with the product.
If you need anything else, please don't hesitate to reach out via WhatsApp or e-mail.
All the best
Excellent product that does a great…
Excellent product that does a great job. No complaints.
July 2, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi John,
Thank you so much for leaving us a review. We really appreciate the time you gave. If you need anything else in the future, please contact us via WhatsApp or email.
All the best,
Every tank i ordered leaked from the…
Every tank i ordered leaked from the underside after a couple of days. I could see where the oil was slowly leaked through the seal and ended up losing alot of expensive oil. Ended up buying another vape
June 26, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Dan,
We deeply apologise for any inconvenience this had caused. Please accept our sincere apologies. We're here to offer our full assistance in resolving the issue and ensuring your satisfaction. Kindly contact us via WhatsApp or e-mail so we could fully help you out.
We look forward to hearing from you.
All the best
Great
Great, I love it, the second one ata😉Great, I love it, it's the second The device I bought, the best, has no problems.
July 15, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi!
Thank you so much for leaving the time to give us a great feedback. We really appreciate it and if you need our help in the future, please don't hesitate to send us a message via WhatsApp or e-mail.
All the best
I had an issue with my battery on my…
I had an issue with my battery on my nectar gol. I followed the easy to follow instructions on WhatsApp.
It was deemed my item was faulty and within 2 days I had a brand new oven come to my door.
I’m extremely impressed by the level of service I received and love the product!
5 stars
July 10, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Hayley,
Thank you so much for leaving our service a feedback. We really appreciate you taking the time to share your thoughts. If you need us again in the future, please don't hesitate to let us know by sending us a message via WhatsApp or e-mail.
All the best
Nectar Gold brilliant Vape
The little vape came in a neat little box with an instruction booklet. Husband gave up smoking on new years Eve and started using his vape; which was a Christmas pressie! He loves it and even better not smoked since he started using his vape. He looks much healthier. Compact and easy to carry around in your pocket. Just struggled a bit cleaning it. Not sure what the thick piece of silver is for or where it goes? not being negative it's probably me being stupid!! Fantastic product. Thank you
December 31, 2022
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Angela,
We really appreciate you taking the time to leave us a review. Thank you so much and we're glad that our product has made an impact. if you need anything else, please contact us via WhatsApp or e-mail. We'll be there for you.
All the best
Stealth medicine
Great little vape for out and about. Nectar customer services are quick to help out if needed.
May 2, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi!
Thank you so much for leaving our product and service a feedback, we really appreciate it. If you need anything else, please contact us via WhatsApp or e-mail. We'll be there for you.
All the best
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi David
We really appreciate you taking the time to leave us a review. Thank you so much and if you need anything else in the future, please contact us via WhatsApp or e-mail. We'll be there for you.
All the best
Does thick oils well.
July 4, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Jon
We really appreciate you taking the time to leave us a review. Thank you so much and if you need anything else, please contact us via WhatsApp or e-mail. We'll be there for you.
All the best
Good vape … could do with a better air…
Good vape … could do with a better air flow but when set up correctly can give big drags friendly customer service
June 30, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi
We really appreciate you taking the time to leave us a review. Thank you so much and if you need anything else, please contact us via WhatsApp or e-mail. We'll be there for you.
All the best
It’s amazing!!
Great vape but the first one was getting over hot when not even in use. Reached out to customer service to see if anything could be done, not only did they respond quickly but replaced it free of charge. Wife hasn’t said anything concerning the heat anymore. Highly recommend
May 24, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Anthony,
Your review has made our day! We are delighted that our product has brought you such joy. Thank you for sharing your experience with others!
If you need anything else, please don't hesitate to reach out to us. We'll be more than happy to help.
All the best,
Excellent service
After 18 months of continual use(!), my Nectar Platinum started playing up. They replaced it without any fuss. I’m impressed but not surprised - they’ve been a pleasure to deal with since day one
June 26, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Angus,
We are humbled by your generous review. Your kind words inspire us to strive for excellence every day. Thank you for your unwavering support!
If you need anything else, please don't hesitate to reach out to us. We'll be more than happy to help.
All the best,
Great experience overall
Great experience overall, arrived safely ext day. Vape is excellent.
June 10, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Ann,
We are grateful for your glowing review! Your satisfaction is our top priority, and we're thrilled that our product has met your expectations. Thank you sincerely!
If you need anything else, please don't hesitate to reach out to us. We'll be more than happy to help.
All the best,
Delivery was quick
Delivery was quick. 2 spare batteries are very good & is great as a Charger &/or portable power bank. Very happy with product.
June 16, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Steve,
Your positive feedback brings us joy and motivates us to continue delivering exceptional products. Thank you for your trust and appreciation!
If you need anything else, please don't hesitate to reach out to us. We'll be more than happy to help.
All the best,
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Ian!
Thank you for your kind words! We truly appreciate your wonderful review and your support. It means a lot to us!
If you need anything else, please don't hesitate to reach out to us. We'll be more than happy to help.
All the best,
great device
great device, easy use, and heats up quickly. i really like the timed feature to control the duration of the smoke session as it heats it to the best effective use.
June 13, 2023
Unprompted review
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi TC
We wanted to express my sincere gratitude for your positive product review. Your kind words truly made our day, and we're thrilled that you're pleased with your purchase. Thank you for your support!
If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help.
Wishing you all the best, and we hope to have the opportunity to serve you again in the future.
All the best,
I enjoy the device but can be difficult to clean
So far I enjoy the device, nice compact design and is effective. Biggest issue is clearing of the parts. Some just don't seem that user friendly which causes you to damage the filters and removal of the tip (smoking part) is very difficult but achievable.
Filters are not cheap for what they are and damage very easily. Otherwise product is great
May 24, 2023
Reply from Nectar Medical Vapes | Dry Herb Vaporizers
Hi Daniel
We wanted to express my sincere gratitude for your feedback. We do have a YouTube video that can help you with regards to cleaning your device without damaging the parts.
Hope this helps and if there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We're here to help.
Wishing you all the best, and we hope to have the opportunity to serve you again in the future.
All the best,
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