Nectar Sleep Reviews 14,990

It would have been 5 star if the delivery turned up on the day I had expected it to come!
I won £1,000 worth of goods in their online competition (top prize).
I couldn’t believe how lucky I was.
I ordered lots of bedding products, for me and several members of my family, it was like Christmas!
I ordered it for the first delivery date available which was a weeks time.
I had an email to say it was coming, so got all excited as they said they would text in the morning for the delivery time.
It didn’t turn up so I emailed them with no response. I was so disappointed!
The next day I had a message with the delivery time and thankfully it arrived.
It really was so exciting getting all the products and sorting them out for which family member was having which item.
My bedroom is full of all the products it looks amazing. The quality is fabulous and it’s all organic cotton which is great.
Thank you for my win
The communication with Kieran was amazing he is great.

I have actually had so many good nights sleep since we got this mattress , cant believe it,

Mattress arrived on time, nicely packed, everything was fine.
After few months I can say I sleep much better. Definitely recommend the company if you are looking for quality mattress and good service.

A number of years ago I bought a my pillow, which I loved, but then the owner of the company and my political views did not align so I got rid of it. But I found a similar pillow made in the same way and also love that as well. The problem with those were the foam inside would sometimes squeak or sound crunchy every time I move my head. Wasn’t a big fan of that but it was still very comfortable. Your pillow is far and away better than any pillow I’ve ever owned. I love how soft it is how pliable it is and how cool it is. I just need to find a pillowcase that fits it better than my current pillowcase.

Not impressed by mattress. Had now for over a month and had sore back since I started using it. First thougt maybe just change if need and mattress but it's not getting any better. Go to bed fine, wake up in agony

Not bad, but I expected a bit better quality for that money what I paid

Fantastic - easy to buy - comes with a great trial - really comfy and great quality mattress: I exchanged the Emma range for this as the standard Emma was just awful and huge springs you could feel in your back. The Nectar mattress is way better and me and my guests are happy.

Great products, easy to navigate website and speedy delivery well packaged. Great experience will shop here again.

This our 2nd mattress s owe now have one for each bed. Perfect nights sleep and our family enjoy visiting us to experience the mattress in the spare room

One star is generous! This company will NOT replace your mattress as advertised. No matter what, the fault is not theirs.
Please don’t be fooled by the reviews on their own website.
AVOID!!

Although I found the mattress a little too firm to replace my Tempur mattress, the company did send me a mattress topper which did help a little. The communication was very good and efficient and the mattress was reasonably priced.

I've had the mattress for a few months now (purchased in Jan '25) and so far so good.
Mine is definitely much more on the firm than the listed "medium-firm", very noticeable when compared against my parents Simba mattress.

Service was good and prompt though unlike Simba they wouldn't deliver it into a room of our choice - that was a nice touch from Simba.

Keen to see how good they are with their 'Forever Warranty', especially having seen some negative comments around dipping/sagging - which I've yet to experience.

But thus far, would still give 5 stars - with the recommendation they provide the 'in room' delivery like Simba do

The mattress developed a dip causing severe back pain to the point I couldn't stand straight , literally was crawling out of bed until I started using a spare mattress. There engineer walked in with an attitude and kept complaining about the stain on the mattress cover which were clearly sweat marks. The mattress cover is not waterproof and I used my own protector but night sweats in menopause are horrible. He wasnt convinced i used a protector so i showed him the one i took off before he was coming to inspect it. Even took him to the other bed which also has a matress protector. He kept saying the dip could be water damage, seriouslyfrom sweat! He then kept trying to find some fault in the bed frame or anything else but the mattress. The company emailed to say there was no fault found so they won't offer anything to replace or refund. The engineer saw the dip and they are saying there is no fault in the mattress.

I had a below knee amputation. So I knew I was going to spend awhile in bed on discharge from hospital. This mattress has been wonderful. I’ve had a month in bed and slowly getting up more now . I made the best decision ever to buy this

Bought a Nectar mattress which hasn't even lasted 2 years. Has build quality problems. Dipped side, thus noises every time I get on the bed. Contacted warranty team, got out through to the retailer who then said they'll send an inspector from Emmeira company. They didn't want to come because of parking restrictions.

So how am I supposed to prove to them my bed is faulty if no one can even come to check it out. When they don't believe us about it being faulty.

Absolute shambles. A whole night and day wasted

Mattress is comfortable and arrived on time. Two courteous young men delivered and I was kept updated regarding delivery time. Very pleased indeed apart from one aspect. When I initially went onto the Nectar website there was a promotional offer of a free duvet set when buying a mattress. I clicked on the box to accept this but it never arrived. When I emailed Nectar to ask where it was, they told me that it didn't apply to that particular mattress!
Apart from that, everything was great.

Order #N-1082**** — Nectar’s so-called “Forever Warranty” has turned into nothing but a frustrating runaround. I provided all the photos they requested to prove mattress sagging, only to face long delays, excuses, and no real action. Weeks turned into months, and instead of honoring the warranty or the “forever refund,” Nectar dragged the process out until I gave up and purchased a different mattress altogether.

Although my original purchase was earlier, I’m still experiencing issues, including receiving outdated promotional emails dated February 2024 as of today (August 11, 2025). This shows they have time for marketing but not for honoring their promises.

This experience has made me lose all faith in Nectar’s products and customer service. If you expect them to stand by their warranty, be prepared for disappointment.

It is very neatly made with a smooth cotton feel. The duvet is quite light weight but keeps me nice and warm. It is comfortable to lie under and is one of the best duvets I have ever bought.

Excellent service throughout

Helpful data to give us an informed choice of mattress. Easy to order.
Quick delivery.

Only drawback was we expected old mattress to be taken away but this has to be arranged separately.