Nectarsleep Reviews 

The customer service team was incredibly friendly and helpful during the setup process, even though it wasn't necessary. The setup is quite straightforward and can be easily done solo. The instructions provided were clear and easy to follow, making for an overall excellent experience.

We've been using our new mattress for close to two months. Initially, there was a concern that it might have been a poor investment due to its extreme firmness during the first week. After conducting some research, I found a solution by walking on the mattress each night for a week, which significantly helped in softening it up faster. Now, two months in, it's undoubtedly the best mattress we've ever owned. My recommendation is to anticipate an initial firmness but don't be discouraged. It typically takes about a month for the mattress to fully break in and reach its optimal comfort level.

This mattress is incredibly comfortable, especially for my bony hips that often ached on regular mattresses. The memory foam provides just the right amount of sink, alleviating both hip and neck pain. No more morning bruises or discomfort!

I had a very disappointing experience with Nectarsleep.com. After an hour or so of help on May 2nd from an online salesperson for Nectar, I purchased a mattress from them, a twin bed mattress that they recommended when I told them I wanted the firmest mattress possible because my back always hurt if I didn't use a firm mattess and one that was not too thick for my daybed. When I put it on the bed, I realized it was two inches higher than the one I thought I wanted. It took me one night to determine that the bed was so soft that my back hurt all night.

My first hint that something was going wrong was that the mattress took a longer than they promised to arrive. They promised it by 5/4 or 5/5 I had to check on when it was going to arrive on 5/8 since it was several days past the shipping window they had promised. They told me that the mattress had not shipped out yet because they were so far behind. That they would be sure it was picked up and sent the next day. It would again be aout 4-6 days before it arrived. A mattress arrived the next day, on 5/9. I was puzzled but didn't think much about or question that.

The second problem I noticed was that the mattress was higher than we talked about. The mattress was almost the same height as the arms of the daybed.

I noticed the third problem after I spent one night in the bed. My back hurt all night and was now more sore the following day than it typically is.

When I called to ask about a return or exchange, I also told them that even though I had followed their directions and used the tool they provided to open their tight packaging, I inadvertently put a 10" slit a slightly loose mesh net covering the top before I noticed I was no longer just slicing open the packaging. The sales person I was speaking with at this time put me on hold to talk to someone and asked me to send a picture to him of the damage. I did. When the person came back he told me they would not longer even consider a return or exchange or any credit toward a different mattress. I was shocked to realize that I received a mattress that was probably not the mattress I had thought I ordered, opened it with care but still damaged the mattress slightly, and would get nothing in return. It was a $500 fee for a mistake I made on a mattress that seemed to be a big mistake on their part.

Of course they completely lost me as a customer. I will never buy another mattress from that company or their sister company, It's name is Cloverland, I believe. And I will certainly share these questionable practices with others.

This is genuinely the best mattress we've had in years. My back feels fantastic, and I sleep so easily now! Also, we've learned that deep pocket sheets are the best match for it.

This mattress is fantastic, with speedy delivery and an excellent price point compared to others. No more morning aches and pains in the hips and shoulders. My sleep score has dramatically improved, now consistently between 94 to 100, whereas with our old mattress it lingered around the 30s. A big thank you to Nectar for such a great product. I would definitely recommend this mattress to anyone is need of a new one.

Bought the most expensive mattress they offer and they still haven’t shipped it over a week of waiting. Mind you this does not include the extra business days it takes for it to actual travel to me. Fed ex still hasn’t picked up my order. They have no answer……

The mattress is incredibly comfortable and setting it up was a breeze. Additionally, the customer service was super.

I received a mattress and frame from Nectar. After awhile the frame started to creak. When I called the associate assured me this was normal. Not once but twice. The noise only got worse. I took the mattress off and inspected the frame only to realize that the brackets were broken. At this point the warranty had expired by two months. I called again, believe it or not as I was in shock they had no record of me ever calling. They would not help me at all . Over a two month expiration of my warranty. When I asked if I could speak to a manager they absolutely refused to let me. The strangest business I have ever dealt with. Over a 300 foundation

Before we purchased our Nectar bed, my husband was really struggling; he had constant back pain and was experiencing poor sleep quality. However, just a few days after we started using our new mattress, his back pain significantly decreased and he actually began looking forward to bedtime instead of dreading it. I can't recommend Nectar highly enough!

I was pleasantly surprised by how well I've slept since getting a Nectar mattress. It's been years since I've had such good sleep.

We got the mattress, set it up, and were able to sleep on it the very first night without any problems. Both my husband and I adapted to the new mattress immediately from the first night. We're really pleased with this purchase!

Absolutely terrible, lengthy wait for delivery. Limited delivery dates. Wrong size mattress and broken adjustable base delivered. Stuck with these items because there is no company in my area that will come pick up this stuff. Now it’s my responsibility to show proof I’ve lugged these items to the dump or donated them to a charity before I’ll get my money back. For their mistake. Customer service stinks took forever. I’ll be out $2000 if I can’t get this accomplished. Buyer beware.

I haven't had any need to reach out to the company, thanks to the quality of their product. I'm happy to report that the mattress arrived two days ahead of schedule and has certainly lived up to expectations. It did not disappoint.

Don't buy these overpriced low quality mattresses. I splashed out and bought a Nectar mattress when ai moved house, seemed like it had good reviews and ticked the boxes, I saw the 1 year moneyback and lifetime guarantee and thought that was assurance enough. I was wrong after a few months I noticed it divetted and flipped it, thinking nothing of it, it was grand for a year, then about a month after the 1 year moneyback wore out suddenly it became intolerable I messaged them about it and theu said it was past the guarantee and they'd need to send someone to inspect it, but that it wasn't likely to amount to anything, so spent a load of money on an expensive mattress no longer functional

Disappointed doesn't even begin to describe my experience with the Nectar mattress. Within just 9 months of use, it developed mold, completely undermining its promised comfort and quality. To make matters worse, their customer service was abysmal, showing utter neglect towards honoring their so-called 'lifetime warranty.' A mattress that fails within months and a company that fails to stand behind their product—steer clear of this nightmare.
order #13248129 Premier Copper Mattress

I had to have my nectar mattress replaced the first time in less than 12 months. The mattress kept having sinking issues in the mattress. I received a new mattress with the guarantee that this one would be firmer and it would hold up. Of course, after 12 months, the sinkholes started again. I sleep on my side and stomach and this has caused issues with my posture since you sink. I just wanted customers to be aware I am not a heavy woman and I sleep alone. This is two times that the same mattress that I spent well over $1500 on is defective. I have to get another mattress now just to be able to sleep comfortably and not wake up in pain.

I would not give even 1 star if there is 0. Nectar is not being responsible for the missing package. No signature required for $800 mattress can you imagine. They asked me to wait and now it's three weeks and still haven't heard from them. They don't think i need mattress to sleep. Called and asked them to submit a ticket for Fedex to come back and pick up the package since the package was delivered a day before I had someone to be there to receive. They said no and told me to leave the package like that overnight. The package went missing that night. I was worrying while packing and driving from New York to the south. They are very irresponsible company could not resolve the problem and left me alone. I am very disappointed.

Poor quality, bed delivered for $200 and after 5 days did not fully expand and layers of foam pushing out of the side of mattress cover and cover with corners not filled.
Nectar, after photos and acknowledgement that mattress was defective, would not refund $200 delivery fee. Many phone calls, 45 minutes on hold. Pick something else - this isn’t IT.

I've tried to order the premier copper bed twice now. Both times it was over 20 days, no updates and no bed!! I've cancelled twice. Terrible customer service!