Nectarsleep Reviews 

Do NOT believe the 365 day warranty! they do not honor anything. The mattress was horrible!!!! I tried to call and return the mattress and they wont talk to me. i purchased the mattress and slept terrible. I called to initiate return and they refused sayin to give it more time. Funny, all of the reviews online are handpicked!!!

Buyer beware!!!

Purchased a california king mattress, was ok, for the first year. rotated and used a waterproof mattress cover as i was advised by nectar. the second year, a slope began in the center of the bed. almost to being collapsed on the edge when you sat down. As I began the process of dealing with customer support, i get the feeling you get when you shopped at "shadys" used cars for your first car in high school. you know how you felt really "dumb" that you believed what the company offered. To sum it up i bought a mattress from another company and dumped the nectar. I never expect much after the sale with any company and nectar is par for the course. to add insult to injury, it was stated my size may be the problem, you judge that one for yourself. i am 6'5" and weigh 198lb.

I had purchased a $300 memory foam mattress at Costco several years ago. It’s very comfortable, but I’ve been waking up hot lately, so I decided to look for a cooling mattress. I purchased the Nectar, which came out to over $800 - I figured if it cost more than my old mattress it should be great. I slept on it for four nights, and two mornings I woke up with back pain, which never happens. The Nectar is thin and never expanded all the way to the edges. The pillows are too small for the cases, so they slip around all night. It’s only slightly cooler than my old mattress, despite the Nectar having advanced cooling stuff. I’m trying to return it now.

Horrible product, horrible customer service. Bedfram broke after 1 year of usage and warranty keeps getting pushed by customer service.

Do not buy a Nectar mattress, there are better options

Awful experience! Rip Off. Do not buy their bundle because it is the worst quality I've ever seen! I tried to return it but they said since it was opened they won't return it. As if someone can find out if it's disgusting quality from the box. They are a horrible company and scammers. Do Not Buy from them.

I don’t usually write bad reviews but I do NOT recommend this mattress unless you are happy to replace it after less than 3 years.
I would have rated the mattress and the deliver etc 5 stars for the first 18 months, I loved it, but as other reviewers have found, it started to sag on both sides where we laid and we found ourselves in a dip. As with other reviewers we initially thought our back, and in my case hip pain, were just us but having been on holidays etc where we ve slept on other mattresses we realised what the actual problem was.
I have exchanged many emails with the company (and I have to say they have been very polite and professional) and have had an independent reviewer out who determined that the sagging was within accepted standard. My experience and own photos were not influential in the company’s decision making. And whilst I was constantly ‘assured’ that customer satisfaction was very important to them, unfortunately my experience doesn’t demonstrate that. I was given the option to have a further independent review in 6 months (with the possibility of fast tracking that), whilst having to continue with poor sleep, but the best case scenario they could offer was a like for like replacement of the mattress if a subsequent independent review did agree with my findings. As I didn’t want to have to go through this again in 2-3 years I have had no other reasonable option other than to buy a new mattress and it has reinforced how bad the other one was! I have 3 grown up children so have brought many mattresses over the years and have never had reason to write a negative review before so…In summary, happy for 18 months but if you’re sleeping on this regularly and are looking for longevity you may wish to explore other options.

This is, by far, the least Customer Friendly company I've ever worked with. I purchased their premium mattress because it has 3-cooling layers, and my partner sleeps hot. These did not cool us any more than my 8yr old Helix mattress, so we scheduled a return and bought their cheaper mattress. The cheaper mattress was as hard as a rock after 3 days, so I cancelled the other return and started one for the cheaper mattress.
Nectar would not take back the cheaper mattress back, and didn't say why; just that I had to keep it for longer. I really didn't want to store their construction supplies (brick), so I opened a chargeback on my card.
Nectar provided citibank with an obscure page on their site, not included in the legal terms of service, that says I have to keep the mattress for 30-days, and closed the dispute.
Now, Nectar still has yet to refund my money almost a month after they have picked up the mattress.

I don’t recommend buying from them. Their customer service is the worse. I received a damaged item on Wednesday Jan 10, 2024 and sent them photos. Now it is Tuesday, 1/16/24, no response to my damaged item. So Monday I requested a return label. I have wasted at least 2 hours trying to get someone to pick up my damaged item that I wanted to refuse delivery on. FedEx is notorious on delivering damaged items.

Called their customer service number and it took 17 minutes for a return label. What a hassle. My credit card customer rep easily created a dispute for this charge in significantly less time.

Buyer beware if you have any issues.

So far we are happy with the mattress, but the sleep bundle that they sell is complete garbage.
DO NOT BUY AS A PACKAGE DEAL. when I tried to return they said because I opend the pillow (whick was compressed) they would not return it. because it was not ablle to go back in its original package.

I would definitely suggest not purchasing

They do NOT give the refund. The mattress wasn't what we hoped for. We contacted them after ten days and were told we HAD to use it for a month before they would refund. Then we recieved a refund for HALF of what we paid. Seriously! Half! the product is okay, it just wasn't for us but the guarantee is very very misleading!

I wish I would’ve done my due diligence before my purchase. Spent $3,200 for weeks of frustration :/ I sent Nectar this today…

I’ve had to contact you guys to many times… Why can’t I just order something from you and be done with it? Ugh. This is my second time contacting you (for this additional issue) about this after waiting ANOTHER week. Where is the sheets, pillows, and mattress protectors I ordered over 2 weeks ago? I’ve had to ask severe times about the progress of the rest of my purchase and am unable to get a response. The only thing that you did bother to send where frames you guys sent in clearly uncared for packages that allowed my bed to get wet and then asked for “pictures of damage” like I can show you the fabric has been repeatedly wet. Regardless my transaction should’ve been as simple as pay $3,200 and receive an ON TIME, QUALITY package from a reputable company. So much for that. You can definitely tell when a company establishes a customer service department to annoy customers until you give up rather than admit their fault and satisfy their customers. Just please tell me when I can receive the rest of my package so the thought of Nectar can leave my mind for good.

Thank you for your time. At least Nectar is paying you.

The mattress is NOT amazing. Just like any other old mattress you can get from WALMART. Expensive as hell, and they aren't clear on their return policy. Free shipping and returns my a**. I called to return a tiny weighted blanket that neither I nor my husband liked. We got this blanket last week. Was told it can't be returned because it's been OPENED. what a RIPOFF. We still haven't gotten our bedframe, it's been a week and a half since we ordered it and it still hasn't even started SHIPPING YET. AVOID THIS COMPANY AT ALL COSTS. HEAVEN HELP ME WHEN WE GO TO RETURN THIS CRAP.

I am writing to express my dissatisfaction with Nectar Sleep regarding a mattress bundle purchase (approximately $2000) on November 18th. My order, due in three parts, started with the mattress arriving on November 22nd. However, it was inappropriately left in a public mailroom three blocks away, necessitating a strenuous personal transport to my second-floor home.

Upon contacting FedEx, I learned the delivery should have been made to my door. They offered a return visit the next day, which was inconvenient. When I reached out to Nectar, they informed me that my adjustable frame was on backorder, without a definite delivery date. My requests to speak with a supervisor and for complaint escalation were met with denial and delays, respectively. I was given a vague possibility of receiving the frame the following week.

This experience has been unsatisfactory, causing significant inconvenience. The lack of clear communication and proper delivery service is troubling, especially given the value of the purchase. The inability to engage with a supervisor or receive a definitive response adds to the frustration.

I am seeking:

Immediate Update: A definitive delivery date for the adjustable frame.
Direct Contact: Access to a supervisor or a responsible representative for direct communication.
Formal Complaint Acknowledgment: Recognition and escalation of my issue within Nectar's system.
I anticipate a prompt and effective resolution to these matters. Please contact me urgently to address these concerns.

Furthermore, when I called for a follow-up 9 days later and requested to speak to a supervisor, I was informed that the escalation team is not available until 11 am. Despite my insistence on the necessity of speaking with someone due to the lack of callbacks, the supervisor has refused to take my call. The agent handling my case, though apologetic, advised me to wait until 11 am, which is not a satisfactory solution.

I purchased this Bundle 11/12/23 and I only received the mattress and pillow bundle but Not the adjustable bed frame. It was supposed to ship out within 2-5 days and after 4 calls to customer service and being lied to that the bed frame was in stock and would be shipped and to wait, they finally told me they had no idea when it would be shipped. They adjustable bed frame was to be shipped by 11/17. On 11/21, I canceled my order and had FedEx to pickup the mattress and pillow bundle and I ordered a Ghostbed and adjustable frame from Costco. They both are shipped and scheduled to arrive by tomorrow 11/27. I no longer trust this company after being lied to and strung along, selling products they knew were not in stock. Note: I’m still waiting to get reimbursed for the mattress. They said once it arrives back to the warehouse, I have to call back to get the refund. Hope my experience helps with your decision.

Ordered the bundle...paid an extra 129 for the add ons - pillows, mattress cover, and sheets. It's been a month- items still haven't even shipped.

I needed an adjustable mattress frame with zero clearance (for my platform bed base) with massage options.

Reviewed about 5, decided on Nectar because I THOUGHT it was a reliable company. They were running another 'sale'; that brought the price in line with the others I was looking at.

Order it on the 12th, arrange 6 months of payments with AfterPay (senior citizen here, this is a chunk of money for me). Get a confirmation with deliver between the 15 and 18.

No additional correspondence from the company, so on the 16 I reach out via chat. They have no shipping date, are sure it will be on time and 'they'll stay on the issue".

On November 20, I contact them again. Delivery date range has come and gone - and utter radio silence from them. Get told the same thing - no updates on delivery, no explanations, but they'll stay on the issue. I ask for escalation and tell them flat out if it isn't shipped by the 22, I will be cancelling the order.

Get an email from the escalation team saying: due to precautions and 'unexpected orders' delivery will be delayed. No delivery date provided - just more corporate speak saying nothing. I again, tell them the order WILL be cancelled, and I commented on the abysmal customer service.

2-hours later I get an official shipping is delayed notice - but no information on WHEN the bed frame will be shipped. It's in a box, it's not a custom order, ship the miserable thing!

At this point I go to Amazon and look for a zero clearance bed frame with massage; find 2 I like in the same price range and add both to cart in anticipation.

The next morning I get a notice from Amazon that one of the frames is on Black Friday mark down; $150 less than I'm currently paying. Check email notices from Nectar for any updates. Crickets.

Okay then, back to chat to cancel the order. The person wants to know why? I explain in detail. Put on hold... still on hold.... ask if there is an issue... still on hold... Finally comes back and tells me (I am not kidding here), the system won't let him cancel the order. I told him to find a way to cancel the order - because if it somehow miraculously arrived, I was refusing delivery!

Eventually, the order was successfully cancelled. As I told the rep, all my conversations and emails had been saved as proof of discussion and actions.

My new bed frame from Amazon is due next week; I personally held off delivery until mid-week because of the holiday mess. I also have 12 months to pay for it with zero finance charges.

I have a feeling the 'cannot cancel' notice is used commonly, and people might actually go along with it. I'm not one of those people - which again, is why every bit of correspondence/communication is documented and kept.

Never again will I even consider using a Nectar product.

This bed is absolutely horrible. Misleading and their customer service is horrible. They tell you that you can't return someone once it's open. Well how do you know if something is damaged without opening it. They said once opened can't return. Very nasty. Have to file fraud claim with credit card company for refund.

I made a mattress purchase that I deeply regret, and I feel compelled to share my experience to save others from making the same mistake. This company, which heavily advertises their "satisfaction guaranteed" policy, failed to disclose a crucial detail that has left me frustrated and out of pocket.

One of the key selling points of this company was their promise of satisfaction, which they plastered across their advertisements. However, what they conveniently neglected to mention was the strict time limit to open the box in which the mattress was delivered. Unfortunately, I missed this fine print, and now I am left with a mattress that I cannot return.

The disappointment and frustration I feel cannot be overstated. Not only did I waste a significant amount of money on a mattress that does not meet my needs, but I also feel deceived by the company's misleading advertising tactics. It is disheartening to realize that their "satisfaction guaranteed" claim was nothing more than a hollow promise.

In stark contrast, I have learned that purchasing from Costco is a far wiser choice. Costco, a company renowned for its exceptional customer service, places customer satisfaction as a top priority. Their generous return policy ensures that customers can shop with confidence, knowing that their needs will be met and their investment protected.

In conclusion, my experience with this mattress company has been nothing short of a disappointment. I urge anyone considering a mattress purchase to thoroughly research the company's policies and read the fine print before making a decision. Learn from my mistake and choose a retailer like Costco, where satisfaction is truly a priority.

Bought a nectar mattress and it was way too soft. Tried to return it and was told I had to keep it for a month before they could allow it to be returned in that month the cover got a stain on it and now they will not allow me to return it. So now I’m stuck with a $1200 dollar mattress that is not going to be used.

This was the WORST experience. I ordered a mattress, frame and bed bundle. I paid $190 for set up. I got a text and call about set up. I got rid of my old mattress and frame the morning of delivery. 2 Guys showed up with the mattress in the box. NO BED FRAME. I called and customer service had ZERO answers. Told me to sleep on the floor or BUY A BED FRAME. They also told me that set up only includes the mattress (so $190 for opening a box)?? I cancelled the bed frame and found one locally. The NEXT DAY a 200lb bed frame was delivered. I have been emailing with them for OVER A WEEK. No refund. ALSO NO BEDDING. DO NOT EVER WORK WITH THIS COMPANY