Nectr Reviews 318

Sheena was fantastic empathetic and caring to my situations. She was prompt and efficient. Thank you

Jaybie was absolutely amazing and super helpful! Resolved my query in a professional and timely manner.

Thanks!

Please don’t join VPP with Nectr, they control battery and take battery to the grid when we still need battery to use in the house, and force to charge battery from the grid when we don’t need. They tried to get advantage from us after installing the battery.

I'm astounded at the so-called 'customer support' and business practice of this terrible company. We are an apartment of two people and have had bills roughly around $120 every month for the year and a half we've been with this company.

In May, I received a bill for $242 and an estimate of 800kWh for the entire month of April, the app reads we're using the equivalent of a 5+ person home. We've not used the aircon for that month as we moved into cooler weather and our appliances haven't changed or their usage increased.

I emailed customer support asking for clarification and asked specific questions - all were ignored. We were simply told:
"we balance out the electricity we estimated VS the electricity used by you"

and:

"we estimate your bill based on the historical data of your property."

Historical data shows that this time last year our bills were $120 roughly. And every month was about the same except during the hottest times of Summer. It is a blatant lie to tell me it's based on historical data.

Upon reading other reviews (not just on Trustpilot) other users have had this exact same problem. Getting a massive bill after about 12 months and getting stonewalled when reaching out.

These thieves do not care about customer retention.

To add fuel to this bonfire, I submitted a meter read myself and the bill came back $20 more expensive. Absolutely disgusting.

--EDIT

They responded to this review telling me they sent me several in-depth emails explaining my usage. This is another blatant lie as they only repeated what I wrote in this review: That usage is based on historical data etc, there was nothing "in-depth" about them. My questions were indeed ignored. It's further astounding reading them trying to save face with their response here.

Been with them for years and haven't had any problems. Have done numerous price comparisons over the years, and they have always been the best priced.

Avoid Nectr Energy/Solar at all costs!!!
It all started by us signing up to their very expensive solar system with monthly free interest payments as well as switching to their Electricity plan, with lower tariffs and yearly bonuses etc etc.
What a pile of rubbish...prior to coming out to install the solar system, we were notified that they could not install the system due to the internal location of our switchboard...
I would have to get a proper Electrician to wire the solar to our switchboard at our extra cost.
There was no issue with their sales guy when he came out to sell us the solar system
Bear in mind that this is the most expensive solar system we came across, nearly 10K including Qld Solar rebate...just under 13K all up.
It became quite clear that is was not going to work out and we cancelled the nectr solar system.
As you can see on previous reviews about their Electricity plans from previous Customers are all too familiar.
Get this! we signed up with them in early Feb 24, we had the first bill on $65 for Feb-March, second bill of $270 for Mach-April.
We gave them the boot last week and went with Origin Energy...I just received another bill for $331 as final bill 2 day after we paid the $270.
Its only the two of us in a small townhouse and we are very conscious of electricity usage.
This Nectr is the worse in the industry, their customer service is useless and please run away from them.
On the Solar Install, we went with SEM Group Australia...great experience and they did it all with no fuss.
SEM Group is a proper Electrical/Solar Air Con Company.
They gave us a great deal and about half of what Nectr was going to cost.
RUN AWAY from Nectr.

Such a positive experience. Jaybie stepped me through the new property set up and even when I didn’t follow the very specific instructions perfectly, they were able to confirm my set up was successful. I’ve been a Nectar customer for a couple of years now and have always been happy with the level of service I’ve received.

My credit card had been cancelled because of a fraud attempt. A new card was issued and did arrive 3 days before due date. After failed several attempts to notify nectr I finally got to a human voice. Failure again. The human in question failed to insert the given info into the right place. So I have received an "overdue" notice. Very bad. I tried again to reach out to nectr. This time again via phone. The steps are poorly designed. But finally success. I wrote to nectr with an explanation.
Finally a positive outcome. Allen did respond with a letter of apology. Finally a positive ending. I shall stay with nectr.

I've been with a lot of electricity companies in the last 40 years . Nectr definitely seems to be on the ball with prices and customer support. Special thanks to Jaybie .

Went from $4.57 to $15.90 per day in a day! Projected was $165 then the next day had a bill for $501! In the quarter they have had over $850 from me! I work all week no one is home! Unsure how projected could be so wrong! Contacted them to be told this is an actual bill the others were estimates although none of my bills actually say estimate or actual. Wouldn’t recommend, looking for other providers.

I rang Nectr Customer Care and was helped by Allen. She was most patient and went through the issues with me. Allen needed to go away to investigate, and I was pleasantly surprised to have her call me back within 10 minutes with an explanation for my issues. I congratulate Nectr for having such customer focused staff. Five stars!

Been with Nectr for over 18 months and had great customer service the whole time. Recently had to organise a disconnection and Jaybie was prompt, organised and easy to work with so made the whole process a breeze.

I was a Bit financially Embarrassed. And asked for a Extension on my Power. No Hessitaion it was granted for a few days. Ide like to say a special thank you to Christine, Great to talk to and very professional.

I don't recommend Trish at all, she doesn't reply to emails when trying to resolve an issue. Very blunt in her dealings, customer service is at a minimum with her! My usual bill for a month are $50 to $70 live on my own, just received an estimate off them for $469.00 a $400 increase from nowhere, how can The estimated an extra $400 ?issue is still being resolved but I won't deal with Trish anymore

Awful company, zero transparency. Was on average 450 kwh per month usage over a 12 month period and then on latest bill was 1150 kwh for the month. From day one their meter readings we're incorrect. Try and dispute this and they stone wall you.

I have been interacting with Jaybie regarding the installation of a new smart meter. Jaybie has been prompt in addressing my query and advising me on what needs to be done

Excellent rates. Helpful on the phone and problem fixed without fuss or delay. Have been with them for over 18 months

I requested a 2 day extension on my recent and with the rapid response from Jaybie from the Customer Service Dept it was granted 25mins later.
It was very much appreciated as was the prompt reply.