A+ for not having to step foot into the DMV. A+ for customer service, Esperanza, was on it every step of the way and VERY responsive. Fix a spelling error immediately! B- for the cost of service but I... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The experience had pros and cons. The process was quick and easy to deal with. An outline of the exact fees would be helpful. June was quick to respond with email which I appreciate. It wasn't cheap b... See more
In my first instance involving another vehicle, I missed signing all the required signatures in the title. The representative assisted me and was extremely helpful in resolving the issue. I reciev... See more
The process was straight forward. All you need is what files you got! And depending on when you submitted/filled out title transfer, you gotta mail in the pink slip to DMV and then the process is fina... See more
Company details
Written by the company
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Contact info
United States
- needtags.com
3.6
Average
270 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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Terrible
Terrible. Took forever to reply to me about my status. Got late fees for this reason. Money grab. Go in person and wait in line. Much better. I had to pay $900 in total for a Sudan.
December 26, 2025
Unprompted review
Reply from NeedTags
Thank you for your review Cher Che Moua. We appreciate your time. Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. With regards to Title Transfer services, it is true that NeedTags charges service fees for expedited DMV title transfers with concierge level first class support. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side.
Please contact our customer care department so we can further assist.
Excellent support and guidance
Excellent support and guidance! This team was incredibly responsive and knowledgable. My tile transfer was stuck, but the team diagnosed the problem and gave me clear guidance so we could get the process moving forward again. The process took weeks but the team was patient and responsive throughout. Thank you, NeedTags!
December 10, 2025
Unprompted review
SAVED ME!!!
You were very helpful with my order. I really appreciate your assistance in what I needed to do to get this taken care of asap. Also appreciate the copy of my last registration of my vehicle. The fact that emails were responded to quickly and the assistance over the phone was very efficient it was a less stressful situation for me. Very much appreciated. Thank you again. Will definitely recommend you to friends and family.
December 5, 2025
Unprompted review
They made a complicated transfer easy &…
They made a complicated transfer easy & fast
November 26, 2025
Unprompted review
The process was quick and easy
The process was quick and easy. Called for help once, phone was answered promptly and I got the answer to my questions
November 19, 2025
Unprompted review
Esperanza from the Customer Care…
Esperanza from the Customer Care Department was extremely helpful and efficient! Associates like Esperanza better the DMV workflow!
December 2, 2025
Unprompted review
My Experience with NeedTags
My experience with NeedTags was phenomenal, I was cared for by Jane from the customer care department, and she was so helpful and patient. Whenever I had questions, she always had a speedy response back. I totally am satisfied with the customer service NeedTags provided for me.
December 1, 2025
Unprompted review
Once I realized I could use this to…
Once I realized I could use this to register the car it went very smoothly and actually quite quickly. I never had to call but honestly felt I could. Highly recommend.
November 21, 2025
Unprompted review
Great service
I was in contact with Jane throughout the process of replacing a lost pink slip. Any questions or concerns I had we met quickly and clarity. I appreciated being able to write to Jane and knew I would receive the information I needed.
November 17, 2025
Unprompted review
Jane was super helpful and quick to…
Jane was super helpful and quick to respond to all my questions and inquiries. I had a lot of them and she was very patient and kind.
November 14, 2025
Unprompted review
had a terrible experience with…
had a terrible experience with NeedTags.com. They charge a $50 fee just to process your tags, and the service felt shady from the start. I used this site thinking it was the official DMV—it looks very similar—but it is not. Always check for .gov before paying anything.
My car needed a smog test, and the DMV allows you to pay registration on time and complete the smog within a month with no late fees. I assumed NeedTags would send my payment to the DMV immediately. Instead, they held onto my money for three weeks until the smog was done, and because of that delay, my registration became late.
When I called, they said I now owed an extra $100 in late fees to get my tags. I demanded a refund and paid the DMV directly—still $120 cheaper than what NeedTags was trying to charge me. Their delay caused me to owe an extra $100 even with the DMV.
In my experience, this site is basically a scam. Beware.
October 30, 2025
Unprompted review
Reply from NeedTags
Thank you for your review. We appreciate your time. The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. The customer in this case was issued a full refund after cancellation. They delayed getting their smog inspection for 30 days after they placed their order. The customer was given detailed instructions from us when they placed their order. Please contact our customer care department if we can be of any further assistance.
Jane was extremely helpful and…
Jane was extremely helpful and knowledgeable. We need more people like her
November 12, 2025
Unprompted review
Going through online was convenient
Going through online was convenient. The person in charge of my request was very helpful, and helped me get the information needed for my replacement Title. Beats going to the DMV office and battling the crowd. Thank you!
November 13, 2025
Unprompted review
So much easier than DMV
So much easier than DMV. Even though its paper, it makes it a lot easier.
November 7, 2025
Unprompted review
Easy communication
August 4, 2025
Unprompted review
Title Transfer Process
Adriana made the transfer of title process very easy and streamlined. She responded to my questions and provided feedback in a timely manner. I would recommend her for any transfer or title changes or any other services related.
October 30, 2025
Unprompted review
2nd Experience
In my first instance involving another vehicle, I missed signing all the required signatures in the title. The representative assisted me and was extremely helpful in resolving the issue. I recieved all my documents by email and snail mail timely.
Learning from my earlier time, no hiccups this time around. It was quick and easy.
Definitely beats having to go to DMV.
October 29, 2025
Unprompted review
Ease and simplicity of the site as well…
Ease and simplicity of the site as well as your customer service team was phenomenal when I called to ask a few questions. They answered them quickly and honestly. Thank you
October 17, 2025
Unprompted review
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