A+ for not having to step foot into the DMV. A+ for customer service, Esperanza, was on it every step of the way and VERY responsive. Fix a spelling error immediately! B- for the cost of service but I... See more
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The experience had pros and cons. The process was quick and easy to deal with. An outline of the exact fees would be helpful. June was quick to respond with email which I appreciate. It wasn't cheap b... See more
In my first instance involving another vehicle, I missed signing all the required signatures in the title. The representative assisted me and was extremely helpful in resolving the issue. I reciev... See more
Having just completed a title transfer on a different vehicle 6 months ago (before the process changed to utilize NeedTags) I was FLOORED how quickly this transfer was completed! The transfer complete... See more
Company details
Written by the company
NeedTags is a highly reputable and reliable online platform that specializes in providing vehicle registration services for California vehicle owners. With a strong track record of customer satisfaction, NeedTags has established itself as a trusted source for individuals and businesses seeking efficient and hassle-free vehicle registration solutions.
Contact info
United States
- needtags.com
3.6
Average
270 reviews
Replied to 96% of negative reviews
Typically replies within 24 hours
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This is a third-party scam site
This is a third-party scam site. Do not use. They trick customers into thinking it's the DMV and add junk fees.
February 6, 2025
Unprompted review
Reply from NeedTags
Thank you for your review Gina. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
Fast and reliable service,I could…
Fast and reliable service,I could understand the customer service rep.
February 5, 2025
Unprompted review
DO NOT WORK WITYH THIS COMPANY
I'm not sure how this business got ranked first in the queue when searching for DMV transfers, but its a complete scam. On the DMV site you can upload your documents and pay your fees. This site says its an online service, but then they want you to mail your signed title! and of course they charge extra for their "service"
February 4, 2025
Unprompted review
Reply from NeedTags
Thank you for your review Marianne. NeedTags strives to provide full transparency. We are in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” You can only imagine the problems that can arise should a vehicle's title get into the wrong hands. With regards to Title Transfer services, it is true that NeedTags charges service fees for expedited DMV title transfers with concierge level first class support. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating.
Easy peazy title transfer!
I purchased a motorcycle and needed to change the registration to my name and my AAA store was not open (my usual go-to for title tranfers). I found this option in a quick interwebs search; wow! I can complete the process online with a mail-in of the actual document. I could not be happier with the service and convenience. Esperanza was the employee on my tasks, full marks!!! They will definitely have my business for any future title transfers.
January 25, 2025
Unprompted review
Extremely rude customer service
Extremely rude customer service. Used their service twice and both times renewal tags were not sent in mail. I did make a mistake and didn’t request new tags to be emailed. Requested a $45 replacement fee for tags to be mailed again when they were not mailed in the first place. Customer service was not willing to waive the mailing fee. Asked to speak to the supervisor whom was extremely rude. Supervisor still denied to waive the fee and hung up on me. I would never recommend this company to anyone.
January 29, 2025
Unprompted review
Reply from NeedTags
Thank you for your review Bryan. We appreciate your time. NeedTags, along with the Department of Motor Vehicles, takes the security of personal identifiable information (PII) very seriously. The customer is encouraged to file a theft or lost mail report with their local Post Master as a third replacement is not allowed. A new registration card and sticker (serialized inventory) would be required and the old sticker be invalidated
due to the possibility of mail theft. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Too expensive, Too Slow
Too expensive, should have gone to AAA. It also takes too long to deal with the mail both ways. From what I’ve read on BBB, these people threaten a lean on your car if you try to get a refund and stop payment on your card.
January 20, 2025
Unprompted review
Reply from NeedTags
Thank you for your review Erik. The NeedTags website retrieves registration fee data from the DMV database in real-time and payments made to us are immediately transferred to the California of Department of Motor Vehicles. Any refund and/or cancellation, if available and allowed, must be requested through the DMV directly. This communication is expressedly made to our users prior to checkout. Although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Thanx to the highest level to this…
Thanx to the highest level to this company and to my customer service representative Jane. My car registration and transfer of title couldnt be more easier without their help. Rate 10/10.
January 29, 2025
Unprompted review
i received my notice to renew my tags
i received my notice to renew my tags, went on to the website thats on the renewal, went to the process, so it came time to pay took me to a site where I paid, all normal till now, then I get a notice that ,no it was more money needed(late fees) all this time I thought I was dealing with DMV. So I decided to go to DMV, stand in line couple hours, to find out , NO MONEY HAD BEEN PAID!! and I was informed it WASN"T the official site!!its a FREAKIN SCAM!! Im now filing a complaint with with the BBB, and trying to recuperate my money... Now Im late and still going to pay a late fee!!.... P.S You will probably see a reply after I post the review, they do this so Google doesn't flag them , not that they're going to do anything about it....
January 14, 2025
Unprompted review
Reply from NeedTags
Thank you for your review Angel. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. Please contact our customer care department so we can further assist.
Total scam
I also thought I was ordering from the DMV and got charged an extra fee…which I would have been ok with if I actually received my tags. I never received my tags, after requesting multiple times. I was told to wait the 21 days between each request. When I asked if we could do a tracking number as obviously something was going wrong (I verified my mailing address multiple times) and was told I should ask the postal service why it wasn’t getting to me. I had no proof it was ever sent or any way to track, exactly how was the postal service supposed to help me? The customer service was terrible and I was completely scammed, so now I am out the money and will have to pay the DMV a second time and waste my time by going to the DMV. TOTAL SCAM!! Don’t use this service.
January 7, 2025
Unprompted review
Reply from NeedTags
Thank you for your review Kara. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” NeedTags, along with the Department of Motor Vehicles, takes the security of personal identifiable information (PII) very seriously. The customer is encouraged to file a theft or lost mail report with their local Post Master prior to requesting replacement registration. A third replacement is not allowed. It is now required that the customer request a new registration card and sticker (serialized inventory), and for the old sticker be invalidated due to the possibility of mail theft. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. As testament of our dedication to our customers, please see our 60,000+ Shopper Approved reviews and 4.8 STAR rating. Please contact our customer care department if we can be of any further assistance.
Need Tags users beware. As I had been unable to renew via phone…
Beware of Need Tags .As I had been unable to renew via phone I followed instructions from DMV on my renewal notice. and somewhere along the way ended with 75 dollars extra charge to my CC. Its is an outrage and deliberately makes you feel you are dealing with the DMV..
( THE LATE FEE WOULD HAVE BEEN 31 DOLLARS HAD i mailed it ..why would I choose to pay 75 $ DMV told me they received the registration amount due for renewal. DMV should not be so closely connected to this scam ..I got their information on my offical.DMV registration renewal form . When I called I was hung up on and that was after waiting 10 plus minutes. At their customer service.
December 26, 2024
Unprompted review
Reply from NeedTags
Thank you for your review Breda. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Furthermore, The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Total scam site designed to impersonate…
Total scam site designed to impersonate the CA DMV and charges you $$$ extra for what you could easily do on the DMV website without the upsell fees. Felt duped and tricked and then after Googling it, found out there are many complaints about this site. Even their so called "shopper approved" reviews are designed to remove 1- and 2- reviews and show an inflated review score of 4.8. Brilliant scam someone is making money off of!
December 28, 2024
Unprompted review
Reply from NeedTags
Thank you for your review Brian. We appreciate you taking the time to voice your concern. NeedTags strives to provide full transparency at all times. We are not the DMV and make absolutely no claims to that effect. The NeedTags website in no way resembles that of the official State of California DMV website, not by color scheme nor layout. The NeedTags website is a '.COM" site, not a ".GOV" site. The NeedTags website, at the header of every page of the site, up to the checkout and beyond, clearly displays the following text... “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. These are "value-add" services not provided by the DMV. Please contact our customer care department if we can be of any further assistance.
I never got any tags for my dirt bike
I never got any tags for my dirt bike. Need tags. Yeah. Still do. Thank you for my registration paper and title. But if your site is called need tags. I think I should receive tags. Emailed you guys about it and they didn’t care. All they said was it was issued and I should have recieved it. Nope. Thanks
December 3, 2024
Unprompted review
Title transfer
S/o to Esperanza from Customer Care Department she helped me get my title transfer successfully thank you!
December 13, 2024
Unprompted review
Awesome customer service and smooth…
Awesome customer service and smooth registration process. Will be using them again when needed. No longer need to wait in line at the DMV.
December 12, 2024
Unprompted review
They DMV lookalike site that ripping people off.
They adding hidden fees no customer service and haven't been able to get my tags. Want to get a refund can't get it. Filed a claim through my bank they can't get it as well end up filing FTC FDIC claims against to my bank...
September 7, 2024
Unprompted review
Reply from NeedTags
Thank you for your review Furkan. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” Furthermore, The NeedTags' website displays to all customers, before they are asked for any payment information, all fees due, including DMV fees, our service fees, and a detailed explanation of the processes required for order completion. It is impossible to bypass these requirements. Certain transactions may require additional information to be provided by the customer which may not be known at the time of order. Although we cannot give specific details in this public response, there are situations which require customers to fulfill certain DMV requirements, which if not done in a timely manner may delay receipt of renewed registration. Please contact our customer care department so we can further assist.
DMV lookalike website - be VERY careful
This is a business with a very deceptive DMV lookalike webpage. I'll be generous and say that maybe they accidentally designed it this way and it's not intended to fool you into thinking you are on the DMV website. They charge a hefty service fee with add ons which you do not need to pay if you are doing a simple online renewal. I only noticed at the last minute when I compared my renewal fee of $273 (DMV) with the $346.67 that Needtags were proposing to charge me.
I am sure many people have unsuspectingly been ripped off by this business. How have they not been litigated against by the DMV under copycat laws?
December 8, 2024
Unprompted review
Reply from NeedTags
Thank you for your review Danny. We appreciate your time. NeedTags strives to provide full transparency. We are not the DMV and make absolutely no claims to that effect. NeedTags is in fact a delegated provider for the California Department of Motor Vehicles. On the header of every page of our website we display the following text, as per California Business Partner Automation requirements, “NOTICE: NeedTags has been officially licensed by the California Department of Motor Vehicles to provide DMV services on their behalf. NeedTags is not owned or operated by any government agency and charges fees for value-add DMV services pursuant to CVC Section 1685. Standard service may be obtained from the DMV at no cost.” As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support. Please contact our customer care department if we can be of any further assistance.
Dont trust this company
Dont trust this company. It states in their website it's an online transfer of car ownership but after over charging you. They sent you an email to send them all documents and use USPS. I thought it was online. I tried to cancel the transaction but I can't get hold of any representative. You will get an automated response though that any transaction with them cannot be canceled. By the way they charge $148 for that service I didn't used and I went to DMV and only paid $15. Hard lesson learned.
November 18, 2024
Unprompted review
Reply from NeedTags
Thank you for your review Bow. NeedTags strives to provide transparency throughout the customer journey. With regards to Title Transfer services, it is true that NeedTags charges service fees for expedited DMV title transfers with concierge level first class support. The cost of the actual transfer itself, i.e. DMV registration fees, are finalized/collected only after your paperwork is received by our office. These fees are disclosed and explained in detail prior to checkout, along side a full explanation of the process. Title transfers can be tedious, and it's best to have a trusted DMV registration service provider on your side.
Super fast and excellent service
Jane at Needtags has been incredible. Fast, attentive, helpful and friendly. I was so impressed. These guys are just the best.
December 4, 2024
Unprompted review
The whole process was quick and easy
The whole process was quick and easy. Couldn’t be happier.
December 2, 2024
Unprompted review
Esperanza
Esperanza was very, very helpful. Never expected for someone at the DMV to be as helpful as she was. She was very fast to reply and she answered all my questions no matter how repetitive they were. She truly went above and beyond and always so friendly. I appreciate her very much. Wish there was more people like her at the DMV.
November 30, 2024
Unprompted review
Reply from NeedTags
Thanks for the awesome review, Scott. So the readers of this review are not mistaken, we want to make it clear that NeedTags is not the DMV, yet a DMV delegated provider of vehicle registration services. You'll be glad to know that this time around you've renewed your vehicle's DMV registration through California highest rated online registration service provider... with annual digital registration renewal reminders! As for the benefits of utilizing our service, although the registration renewal interface (portal) for our users is online, the real work is done behind-the-scenes, by our awesome employees, and we're doing our very best to keep our offices staffed and continue offering our valued customers the expedited DMV services they've come to expect from us, including our super speedy next-day shipping, instant download of your renewed registration card, and our above par customer support.
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