Following a purchase made through Facebook, wanting to buy a product that has nothing to do with what this company sells, I was charged €16.90. Thanks to Ayla from customer service a solution has b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
While I don't use needtohike every day, it's an indispensable app that I'm grateful to have. It's a social media tool that makes use a lot of people in the world much easier. Just be mindful of batte... See more
My experience was good because they resolved my problem immediately when I called. They also answered my call right away, which is exactly what every customer needs.
Really disappointed in this whole carry on especially having to leave reviews or else I will not be refunded!!! All round sad experience right from the start it was not what I was lead to believe!!!
4.1
Great
276 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The assistant that I talk
The assistant that I talk, Marc, did her best to do everything that I requested. I find it really helpful
January 17, 2025
Unprompted review
Excellent communication with (DIAMOND).
January 1, 2025
Unprompted review
Thank you Jamal you've been a great help 😊
Thank you Jamal you've been a great help 😌
January 13, 2025
Unprompted review
Considerate approach towards costumers.
Alero is in touch and helping to resolve the issue
January 11, 2025
Unprompted review
Great Customer Service
Customer service has been prompt and speedy with my concerns and have been very helpful while I process my request with them. Thanks for the help Kenny!
January 9, 2025
Unprompted review
They helped me and it was great doing…
They helped me and it was great doing business with you thank you Kenny for your great help
January 8, 2025
Unprompted review
Alero keeps in touch and helps solve…
Alero keeps in touch and helps solve the problem
January 8, 2025
Unprompted review
My problem has been sorted
My problem has been sorted - good communication from the team.
January 8, 2025
Unprompted review
Great quality
Needtohike is an online marketplace that offers heavily discounted consumer goods. It is a legitimate site with good quality accessories
January 2, 2025
Unprompted review
Daisy reached out to me
Daisy reached out to me. Issue Addressed, Thanks!
January 6, 2025
Unprompted review
Good service
December 27, 2024
Unprompted review
Fraud/scam/charging money for nothing
A charge is appearing in my credit card of 7,22usd. I never brought or even heard of this company. Its obviously a thieving scam. I'm reporting this to my bank, hope they burn in hell.
January 2, 2025
Unprompted review
This site automatically deducts money…
This site automatically deducts money from my account, even though I’m not purchasing anything.
December 27, 2024
Unprompted review
The custumer support was quick and helpful
The custumer support was trying to help me with my request over chat and there was a positive outcome shortly. Both Scarlett and Kanby agents were really supportive.
December 28, 2024
Unprompted review
I'd like to thank Declan for the full…
I'd like to thank Declan for the full support and cooperation.
December 25, 2024
Unprompted review
Foarte bun Zoe
December 18, 2024
Unprompted review
The support team is very attentive
The support team was great when helping me to solve some payment issues. Special thanks to Emerald!! Very attentive and efficient.
December 10, 2024
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.