Good helpful advice regarding an identical fridge / freezer replacement. As ours is a fixed hinge type there is a limited choice across the industry. We purchased a Neff model as recommended by Neff... See more
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
I had an issue with my Neff oven. I contacted customer support using the online portal. I received an appointment time and date very quickly. The engineer showed up on the date agreed, diagnosed the... See more
Company replied
Fantastic experience. I had contacted so many local suppliers to purchase a part for my washing machine but to no avail. Chatted to Bosch on WhatsApp who provided a link to purchase the part. It arriv... See more
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NEFF (or really, the operative, Donna) found the missing part for which I was looking for my very (very) old oven, after an hour of coaxing me through the process. She was exceptionally patient and kn... See more
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4.8
Excellent
288 reviews
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Reply from Neff Home Ireland
Thank you for your awesome review!
We’re so pleased to hear that you found our service to be super efficient, effective, and professional. Your satisfaction is our top priority, and your feedback truly motivates us.
If you need anything else or have any questions in the future, please don’t hesitate to contact us.
Thank you - Mandy
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello,
Thank you for taking the time to write your 5* review.
We're thrilled to hear that you received superb service and that the glass repair was handled quickly and professionally. Please do not hesitate to get in touch again, if we can be of any further assistance.
Thanks, Claire.
NEFF Home Appliance Customer Service
Neff repair service is fab
The response from NEFF was very prompt and professional. The agent Pat who carried out the repair was excellent. Well done
September 1, 2025
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We are delighted to hear that you had a fab experience with our NEFF repair service and that Pat provided excellent support. Your positive feedback about our prompt and professional response is greatly appreciated.
Thank you once again for sharing your thoughts.
Em
NEFF Home Appliance Customer Service
Quick call-out and economical.
August 27, 2025
Reply from Neff Home Ireland
Hello,
Thank you for taking the time to write your 5* review.
We're glad to hear that you had a quick call-out and found the service to be economical.
We appreciate you taking the time to share your experience, and if you need any further assistance or have questions in the future, please don’t hesitate to reach out!
Thanks, Claire.
NEFF Home Appliance Customer Service
Brilliant customer service
Brilliant customer service from the phone to the technician , quick appointment, Beko could learn at lot from Neff ! Thank you 🙏
August 25, 2025
Reply from Neff Home Ireland
Hi,
Thank you so much for your glowing review! It's great that you experienced brilliant customer service from start to finish. It's fantastic to know that our team's efforts made a positive impression on you. If you ever need further assistance or have questions in the future, please don't hesitate to reach out. Thank you for your support!
Thanks.
NEFF Home Appliance Customer Service.
Repairs person was great and offered…
Repairs person was great and offered good advice.
August 22, 2025
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We are delighted to hear that our repair technician provided great service and offered you valuable advice. Your positive feedback is greatly appreciated and reflects our commitment to excellent customer support.
Thank you once again for sharing your thoughts.
Em
NEFF Home Appliance Customer Service
Serviceman was so knowledgeable and…
Serviceman was so knowledgeable and helpful gave me great advice
August 22, 2025
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We're delighted to hear that our serviceman was knowledgeable and helpful, providing you with great advice. Our team takes pride in offering excellent service, and it's wonderful to know that this made a positive impact on your experience.
Thank you again for your feedback.
Best regards,
Sam
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We’re delighted to hear that you found our service reliable, friendly, and efficient! Your satisfaction is very important to us, and we truly appreciate your positive feedback.
Thank you again for your feedback.
Best regards,
Sam
NEFF Home Appliance Customer Service
Alerted before visit re time of call…
Alerted before visit re time of call out and came on time! He recognised the problem immediately and didn't waste any time with potential repair, microwave is too old and needs to be replaced
August 11, 2025
Reply from Neff Home Ireland
Hi, thank you for taking the time to leave a review.
We're glad you were alerted about the visit time and that the technician arrived promptly. We appreciate that the issue was quickly identified and that you were informed about the microwave's condition.
Thanks, James.
NEFF Home Appliances Customer Service.
Neff with a technical question
I contacted Neff with a technical question . I had a response within a few working hours and Craig was able to answer my question. Great response.
August 13, 2025
Unprompted review
Reply from Neff Home Ireland
Hi,
We're glad to hear that Craig was able to assist you promptly with your technical question. Our team takes pride in providing quick and effective support, and it's great to know that you received the help you needed in a timely manner.
Thanks.
NEFF Home Appliance Customer Service
After struggling unsuccessfully with a…
After struggling unsuccessfully with a robotic "live chat" I was delighted to receive straightforward and helpful advice and suggestions from three or four individuals over a period of a few days.
August 1, 2025
Unprompted review
Reply from Neff Home Ireland
Thank you for your review!
We're glad our team could step in and provide you with straightforward and helpful advice after your initial struggle with live chat.
We really appreciate your patience and kind words.
Thank you - Mandy
NEFF Home Appliance Customer Service
Fabulous customer service
Fabulous customer service, very capable engineer. A pleasure to deal with all round. Other companies could use this template! Couldn't recommend highly enough.
July 30, 2025
Reply from Neff Home Ireland
Hello, thank you for your review.
We’re thrilled you received fabulous customer service and found our engineer to be so capable. We really appreciate your recommendation.
Thanks,
Brett
NEFF Home Appliance Customer Service
Mandy good, website not so good.
I found Mandy to be extremely helpful, quickly coming up with the information I needed. I did not give 5 stars because I did not find your website easy to negotiate - hence my need to contact in person.
July 30, 2025
Unprompted review
Reply from Neff Home Ireland
Hi,
Thank you for your review.
We're so pleased to hear that Mandy was able to assist you quickly and effectively. We're sorry to hear that the website didn’t meet your expectations, and we truly appreciate you bringing this to our attention. Your comments help us identify areas for improvement, and we’re actively working on making the site more user-friendly. Thank you again for taking the time to share your experience.
Donna
NEFF Home Appliance Customer Service
Exceptional customer service
Exceptional customer service, going above & beyond to be helpful. Can’t recommend James highly enough.
July 29, 2025
Unprompted review
Reply from Neff Home Ireland
Hi,
Thank you for your review.
We're thrilled to hear that James provided such exceptional service and went above and beyond to help.
Donna
NEFF Home Appliance Customer Service
Sent a WhatsApp message late evening my…
Sent a WhatsApp message late evening my question was answered first thing the next morning and my issue was solved.
July 28, 2025
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We’re really glad to hear your message was answered promptly and that your issue was resolved quickly.
Thank you for your feedback.
EJ
NEFF Home Appliance Customer Service
Quick to respond to issue
Quick to respond to issue. Have assured me that it will be rectified in due course.
July 28, 2025
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We're glad to hear we were able to respond to your issue quickly and provide reassurance that it will be resolved.
Thank you for your feedback.
EJ
NEFF Home Appliance Customer Service
Exceptionally prompt service
Didn't expect an immediate response so that was very helpful that I got a reply straight away.
July 28, 2025
Unprompted review
Reply from Neff Home Ireland
Hello, thank you for taking the time to write your review.
We're delighted to hear you received such a prompt response and found it helpful.
Thank you for your feedback.
EJ
NEFF Home Appliance Customer Service
Needing a visit for my neff kitchen…
Needing a visit for my neff kitchen appliance I called the helpline to book an engineer which was efficiently health with. Evening before planned visit I got a message confirming visit and giving approx time. Next day about 20mins before time of visit I received a call to say engineer would be with me shortly...which he was and problem was resolved with no drama. This is not the first time I have experience this great service from Neff as all except 2(which are miele)of my kitchen appliances are that brand and I have without fail (admittedly rarely needed) the same exceptional service.
July 22, 2025
Reply from Neff Home Ireland
Hello, thank you for your review.
We’re delighted you’ve consistently received exceptional service from NEFF and appreciate your loyalty to our brand.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from Neff Home Ireland
Hello, thank you for your review.
We’re pleased the engineer was helpful and friendly. Your feedback is much appreciated.
Thanks,
Brett
NEFF Home Appliance Customer Service
Great service
The customer service adviser was helpful. The WhatsApp adviser came back to me the next morning and was helpful too. Great service.
July 21, 2025
Unprompted review
Reply from Neff Home Ireland
Hi, thanks for your review.
We're so pleased to hear you had a positive experience with both our customer service adviser and the WhatsApp support.
Thank you for your kind feedback.
Thank you - Mandy
NEFF Home Appliance Customer Service
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