Dishwasher made noise from hell but repair lady went straight to the problem and fixed in under 20 minutes. Impressed - booking was easy and on day had another text giving more exact time which was v... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the... See more
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In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door f... See more
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The engineer whom you sent to resolve the problem with our microwave had no difficulty in identifying the cause. The faulty component was replaced and a new light bulb fitted in quick time, the cost... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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If only others were this good
Prompt answering of the phone by a cheerful and positive customer service individual.
Timely, no fuss visit from personable engineer
August 5, 2026
Reply from NEFF Home UK
Hello Mr Wilde, thank you for your review.
We're so glad to hear you had such a positive experience, from the prompt phone call to the timely, no-fuss visit from our engineer.
Thanks,
Brett
NEFF Home Appliance Customer Service
Did the job no fuss
August 5, 2026
Reply from NEFF Home UK
Hello Mr. Comerford, thank you for your review.
It's great to hear that we got the job done for you with no fuss.
Thanks,
Brett
NEFF Home Appliance Customer Service
Martin the engineer was a true…
Martin the engineer was a true professional and resolved the problem quickly.
August 5, 2026
Reply from NEFF Home UK
Hello Richard, thank you for your review.
We're delighted to hear that our engineer was a true professional and resolved the problem quickly for you.
Thanks,
Brett
NEFF Home Appliance Customer Service
Really great very knowledgeable…
Really great very knowledgeable technician, friendly and very helpful. I did ask some beginner questions and he didn’t laugh
Nat me. Thank you
August 5, 2026
Reply from NEFF Home UK
Hello Stephen, thank you for your review.
We're thrilled to hear our technician was very knowledgeable, friendly, and helpful, and we're especially glad he made you feel comfortable asking questions.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
Great service
August 5, 2026
Reply from NEFF Home UK
Hello Laura, thank you for your review.
We're glad to hear you received great service.
Thanks,
Brett
NEFF Home Appliance Customer Service
Friendly, effective and professional
A Neff engineer came to look at an oven that we weren't sure was heating up correctly. He was on time, friendly, tidy, coped well with our two big dogs, was very knowledgeable and personable, and having tested the oven, was able to reassure us that all was working as it should be. A good experience, thank you!
August 5, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear that you had such a positive experience with our engineer. It's wonderful to know they were friendly, professional, and able to provide the reassurance you needed about your oven.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
A very kind, professional engineer fantastic service, and very friendly. Knows what he was talking about. All in all we were very satisfied with him.
Well,
The engineer work efficiently.
Explain what has gone wrong.
Ask the right questions.
And made sure that we were satisfied with his work and answers to our questions.
Most of all very pleasent, and give good advice .
August 5, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're thrilled to receive such wonderful and detailed feedback. It's fantastic to hear that our engineer was professional, knowledgeable, and took the time to explain everything clearly, ensuring you were satisfied with the visit.
Thank you again for your feedback,
Mandy
NEFF Home Appliance Customer Service
This whole process was so easy
This whole process was so easy from start to finish. The lady on the phone was fab, calm, understanding and helpful.
The engineer was the same! He was great and actually identified the problem within no time, the problem was actually someone else's. I had a report within half an hour to send where I needed.
What a great experience.
August 4, 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We are so pleased to hear that your entire experience was easy and positive, from your initial call to the engineer's visit. It's wonderful to know our team was calm, understanding, and helpful, and that the engineer quickly identified the issue. We're glad you received your report so promptly.
Thanks, James.
NEFF Home Appliances Customer Service.
The technician was very thoughtful and…
The technician was very thoughtful and informative, and let me know well in advance that he would be late. I'd have given 5 stars but for Neff giving this chap too much work, which made him late.
August 3, 2026
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're glad to hear our technician was thoughtful and informative. We appreciate your understanding regarding the delay and are always looking at how we can reduce lead time.
Thanks, James.
NEFF Home Appliances Customer Service.
Reply from NEFF Home UK
Hello, thank you for your review.
We're happy to hear our engineer was polite, efficient, and provided a speedy repair.
Thanks,
Brett
NEFF Home Appliance Customer Service
The technician was efficient
The technician was efficient, knowledgeable, patient with my questions, had the right parts and did a great job.
August 4, 2026
Reply from NEFF Home UK
Hello Marilyn, thank you for your review.
We're delighted to hear that our technician was efficient, knowledgeable, and did a great job.
Thanks,
Brett
NEFF Home Appliance Customer Service
quick response
quick response
excellent communication
friendly and helpful staff members
August 4, 2026
Reply from NEFF Home UK
Hello Alison, thank you for your review.
We're glad you experienced a quick response with excellent communication from our friendly and helpful staff members.
Thanks,
Brett
NEFF Home Appliance Customer Service
Superb customer care
I had a minor issue with my freezer and used the WhatsApp forum to contact NEFF
Charlotte in the customer service department was superb, fantastic help and very grateful for everything
I have 5 NEFF products in my kitchen and would recommend them all !
August 4, 2026
Unprompted review
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We are delighted to hear that our customer service team provided superb and fantastic help. It's wonderful to know you are enjoying your appliances and would recommend them.
Thanks, James.
NEFF Home Appliances Customer Service.
The engineer from neff was good and…
The engineer from neff was good and pleasant and kept ahead of time
August 4, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to hear that the engineer was good, pleasant, and kept ahead of time.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to hear you found our service to be professional.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello Margaret, thank you for your review.
We're glad to hear you found our service to be very efficient.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We are delighted to hear you found our communication great and our service to be professional and prompt.
Thanks,
Mandy
NEFF Home Appliance Customer Service
Excellent customer service
Excellent customer support including indicative time followed by call from technician advising exact time of arrival. Superb service from technician with great practical advice on issue encountered.
August 4, 2026
Reply from NEFF Home UK
Hello,
Thank you for taking the time to write your 5* review.
I’m delighted the time updates were clear, the technician called ahead with an exact ETA, and the service, and practical advice were spot on. If there’s anything else you need, we’re here to help.
Thanks, Claire.
NEFF Home Appliance Customer Service
Great machine once you get used to it
Great machine once you get used to it, nice having a 5Yr warranty
July 25, 2026
Reply from NEFF Home UK
Hello,
Thank you for taking the time to write your 5* review.
We're glad to hear that you’re enjoying the machine, and the 5‑year warranty has provided peace of mind. If you’d like any tips or support, please do not hesitate to get in touch. We're here to help!
Thanks, Claire.
NEFF Home Appliance Customer Service
Friendly helpful engineer
Friendly, polite gentleman. He quickly diagnosed the problem and explained the details of the fault and ordered the new part on the first occasion.
On his second visit, 3 days later, he fitted the part competently. Thank you
August 1, 2026
Reply from NEFF Home UK
Hi,
We're absolutely delighted to hear that our engineer provided such excellent service. It's fantastic to know they were friendly, polite, and quickly diagnosed the problem, taking the time to explain the fault details clearly. We're also pleased that the new part was fitted competently on their second visit.
Providing efficient, clear, and friendly service is what we strive for at NEFF, and your feedback confirms we're meeting that goal. We truly appreciate you highlighting their professionalism and skill.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
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