Dishwasher made noise from hell but repair lady went straight to the problem and fixed in under 20 minutes. Impressed - booking was easy and on day had another text giving more exact time which was v... See more
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Review summary
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Reviews shaping this summary
Needed a repair on our Neff Induction hob. Unfortunately the glass top was broken whilst engineer removed the hob. It was no problem, they returned next day with a new glass & control board to fix the... See more
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In general, I am cynical about customer service as there are so many poor examples out there. Our experience with Neff has reassured me that some organisations know how to do it right. Our oven door f... See more
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The engineer whom you sent to resolve the problem with our microwave had no difficulty in identifying the cause. The faulty component was replaced and a new light bulb fitted in quick time, the cost... See more
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Company details
- Kitchen Supply Store
- Appliance Store
- Electronics Company
- Electronics Manufacturer
- Wholesaler Household Appliances
About NEFF Home UK
Written by the company
At NEFF we believe that the kitchen is the heart of every home. A place to eat, meet and get creative with your cooking. With an extensive range of innovative appliances, we’re constantly working to meet the demands of every lifestyle. From our unique Slide & Hide® disappearing oven door, to our extensive range of steam and pyrolytic self-cleaning ovens, to our hobs and hoods. Our appliances expertly installed, create the perfect NEFF Kitchen.
For over 20 years, we have believed that nothing should stand in the way of creativity, not even your oven door. The iconic Slide & Hide® door is the first and only fully retracting oven door. Exclusively unique to NEFF. It allows you to hide the door without compromising on space and offers versatility in design and cooking solutions.
NEFF appliances are well known for their quality – all NEFF products are supplied with a two year manufacturer’s warranty (selected products with 5 year warranty. If you need any support with your appliance we have a dedicated customer services team to support you 7 days a week, offering product advise, spare parts or if the need arise to book a visit from our own NEFF trained engineers.
visit our website contact usContact info
Grand Union House, Old Wolverton Road, MK12 5PT, Wolverton, United Kingdom
- 0344 892 8989
- neff-home.com/uk
4.8
Excellent
15K reviews
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Excellent
It was very easy to make the appointment to fix my hob and communication was excellent throughout. The engineer arrived with the part and fixed my hob quickly and efficiently. He also gave me lots of hints for the care of my hob.
August 7, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found booking a slot easy; communication excellent; and the Technician efficient, quick and gave lots of hints! Thanks - Craig
NEFF Home Appliance Customer Service
The Neff hide and slide door
The Neff hide and slide door needed to be refitted. The left hinge proved to be the problem and was replaced. All ok now - hopefully
August 5, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're glad our engineer was able to identify the issue with the hinge and refit your hide and slide door correctly.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to know our engineer was good and gave you helpful advice.
Thanks,
Brett
NEFF Home Appliance Customer Service
Engineer arrived at stated time was…
Engineer arrived at stated time was friendly and professional identified the problem fixed it it all in all a good service
August 6, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're delighted to know our engineer was punctual, friendly, and professional while successfully fixing the appliance.
Thanks,
Brett
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear our engineer was on time, friendly, and efficient.
Thanks,
Brett
NEFF Home Appliance Customer Service
Problem resolved with home connect
Service engineer turned up on time. Issue resolved. Problem was actually a software bug requiring a power down for minutes then restarting.
August 6, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're pleased to hear our engineer arrived on time and resolved the software issue with your appliance.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
Excellent help
Excellent help, through the Whatsapp support team. It would have been even better if the replies were a little faster so the interaction was more fluid, but other than that the team did what i needed at the time.
August 5, 2026
Unprompted review
Reply from NEFF Home UK
Hello, thank you for your review.
We are pleased to hear you received excellent help from our WhatsApp support team. We also appreciate your feedback regarding the response times and will pass this on to the relevant department to help us improve our service.
Thank you again for your feedback,
Donna
NEFF Home Appliance Customer Service
Door removal issue…
Great coms (via whatsapp) and solved my two problems.
1st one, couldn't get oven door off. Showed me how to.
And answered a question about a product
August 6, 2026
Unprompted review
Reply from NEFF Home UK
Hi,
We're so pleased we could help you with both the oven door removal and your product question, especially through our WhatsApp service. It's great to know our communication was effective and solved your problems.
We appreciate your feedback and are always here to help if you need us again.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
The engineer was excellent and very…
The engineer was excellent and very understanding.
A professional job well done.
August 6, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found the Technician professional, excellent and understanding! Thanks - Craig
NEFF Home Appliance Customer Service
Communication before the engineer's…
Communication before the engineer's appointment was good and helpful. Call back option did not work.
Engineer honest and helpful although our issue was not solvable by him but He did give us sensible advice
August 6, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found our pre-appointment communication helpful; and the Technician honest and helpful! We do apologise the callback did not happen, and your appliance was beyond repair. Thanks - Craig
NEFF Home Appliance Customer Service
The engineer fixed the cooker
August 6, 2026
Reply from NEFF Home UK
Hello, thank you for your review.
We're glad to hear our engineer successfully fixed your cooker.
Thank you again for your feedback,
Em
NEFF Home Appliance Customer Service
The WhatsApp chat function 👍🏼
The WhatsApp chat function was quick and easy to use and I got the information I was looking for promptly.
August 6, 2026
Unprompted review
Reply from NEFF Home UK
HI,
We're absolutely delighted to hear about your positive experience with our WhatsApp chat function. It's fantastic to know that you found it quick and easy to use, and that you received the information you were looking for promptly.
Providing convenient and efficient ways for our customers to connect with us and get the support they need is a top priority for BSH, and your feedback confirms that we're succeeding in this area.
Thank you again for sharing your experience.
Thanks, Charlotte.
NEFF Home Appliance Customer Service.
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're delighted to hear that you experienced excellent service and good communication, and that our team was helpful and friendly.
Thanks, James.
NEFF Home Appliances Customer Service.
Booking the repair was easy and…
Booking the repair was easy and efficient. Kept up to date on what would happen. The repair person was friendly and helpful. Overall a very good experience.
July 31, 2026
Reply from NEFF Home UK
Hi, thanks for taking the time to leave a review on Trustpilot, I'm glad to hear you found booking a Technician easy; and the Technician was friendly and helpful! Thanks - Craig
NEFF Home Appliance Customer Service
Reply from NEFF Home UK
Hi, thank you for taking the time to leave a review.
We're delighted to hear about the quick call-out times and that our engineer was friendly. We appreciate your positive feedback.
Thanks, James.
NEFF Home Appliances Customer Service.
Excellent outstanding service
Outstanding service throughout, a special thank you to the technician whom carried out the repair, Mr kai Vickers, his fault finding and repair skills were very impressive and he successfully managed and carried out this repair with a friendly personality and excellent customer care. We have had many tradesmen at our property over the last 2 years and we can honestly state that he is by far the best ,many thanks.
August 5, 2026
Reply from NEFF Home UK
Hello Paul, thank you for your review.
We are thrilled to receive your feedback and hear about the outstanding service you received from our technician. It's wonderful to know his skills and customer care were so impressive.
Thank you again for your feedback,
Brett
NEFF Home Appliance Customer Service
From my telephone conversation to the 2…
From my telephone conversation to the 2 engineers I have had visiting my property, so start to finish great service
August 5, 2026
Reply from NEFF Home UK
Hello Lorraine, thank you for your review.
We're delighted to hear you received great service from start to finish, from the initial phone call to the engineers' visits.
Thanks,
Brett
NEFF Home Appliance Customer Service
Engineer was very good knew his task 👌👌
August 5, 2026
Reply from NEFF Home UK
Hello Sangeeta, thank you for your review.
We're pleased to hear that you found our engineer to be very good and knowledgeable.
Thanks,
Brett
NEFF Home Appliance Customer Service
The positive and effective outcome…
The positive and effective outcome was delivered with courteousy and respect.
August 5, 2026
Reply from NEFF Home UK
Hello Jo, thank you for your review.
We're happy to know that the effective outcome was delivered with the courtesy and respect we strive for.
Thanks,
Brett
NEFF Home Appliance Customer Service
If only others were this good
Prompt answering of the phone by a cheerful and positive customer service individual.
Timely, no fuss visit from personable engineer
August 5, 2026
Reply from NEFF Home UK
Hello Mr Wilde, thank you for your review.
We're so glad to hear you had such a positive experience, from the prompt phone call to the timely, no-fuss visit from our engineer.
Thanks,
Brett
NEFF Home Appliance Customer Service
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