Tele moderne Reviews 1,330

Disappointed by the quality of the canvas based on the cost. Also surprised by the custom charge which wasn’t clear at time of purchase. Expensive mistake and won’t be buying again

Delay, delay, delay and noone responds to the mail.
Quality is perfect but deadlines are wrong.
5 days of delivery may become 20 days and nobody responds in the mail.

Do not buy from this company. What you receive is extremely sub par quality compared to what they represent on their website. They then hide behind the product being personalised to claim they cannot return it. The options they provide are not individually bespoke and will be regularly repeated with future orders as they are available to all customers. They offer an exchange in "extreme circumstances" (their words) which suggests clearly they would take the product back and resell it. However they are adamant their products are top quality even though the images I provided clearly show the poor attempt to supply what they advertise online. Also be wary of additional import tax into the UK which 25% of the product price on top. If I could score 0 based upon the overall experience I would. I have raised a claim under section 75 as they have refused to help.

Added Jan 26 - Great news the section 75 claim was successful and the bank agreed that the product was substandard and refunded me. Now these idiots are trying to ask me to pay for it again as its not right I have the painting and the money back. I have suggested that they can arrange collection of the painting at their cost but they seem to wilfully ignore that. They have 0 understanding of consumer rights at all. I repeat do not deal with this company.

Update: the order ist delivered now. The frame is slightly warped. Otherwise, the picture is very nice.

We are waiting for our order for several weeks, even though a delivery time of 3-4 days was stated. We received no response to our email inquiry.
When can we expert the delivery?

I HOPE THIS WILL HELP OTHERS TO NEVER EVER BUY ANY THING FROM THOSE …../ !

The painting was delivered damaged (packaging and corners impacted) and the overall quality is not acceptable compared to what was advertised online. I reported the issue the same day I received it.

the customer service is now refusing a refund, claiming this was a “personalized” product. But it was a purchase was made online, and it was not possible to assess the quality before delivery.
Also, I did not order a customized/personalized item (unless you can provide written proof that it was personalized as defined in your terms and by applicable consumer law). Actually I just chose the size and thar’s

10 e-mails was sent, daily messages with their service but with no answer.

I will escalate the matter to the relevant consumer protection authorities and/or my payment provider (chargeback).

The picture we purchased is fantastic and of the highest quality. We were kept informed during the shipping process and the packaging kept the picture totally safe. Would highly recommend this company for the quality of the product and service

Takes a long time to deliver
Someone arrived with scratches by using a poor package and transport
Is a printed not canvas
I bought 5 I have spend more than 1000€ for something that you can find in a Chinese store for 300€ easy
Dot waste your time and money
I put 2 start be use they have always respond my email and they delivered the goods something I thought in some momento will not happen
Resume skip the intagram ads

The painting has never arrived.
We ordered the 1st of October to have it for our housewarming in the middle of October, now it’s the 14th of December, two and 1/2 months after we ordered the painting. We have been in contact with the company way too many times, they say they are trying to sent the painting to us for the third time, but as the paperwork keeps being faulty, and different couriers keep sending the painting back to the company it never arrives. We keep expressing our dissatisfaction, and want our money back, but they keep telling us they will sent the painting and it will arrive soon.

I suggest to never buy anything from their webshop. We have not received the painting or our money back. Either the customer service is close to be non existing, or it’s a complete scam!

- we have now received our painting, hence the updater rating. However the costumer service was absolutely awful throughout the whole process of the shipment, and when we finally got the painting, the brush up which we paid extra for was only half way completed. Would not recommend anyone to buy from Niebac.

Arrived in one piece, but the quality is not “High” as stated on their website.
Paid close to £200 when really it’s worth more around £75.
Also they remain silent on the import taxes that you are required to pay so be warned!
Disappointing and an expensive mistake. Ill still hang it on the office wall, because I like the picture itself ( Porsche in the mountains) but as I say, it’s cheaply made and they clearly over charge. Shame really. Serves me right for buying off Instagram!

Ordered a large print costing over £500 , no clear instructions that the could be a large customs component on it. Customer was about £170, wrote to them , no help. The painting arrived quite flimsily packed for a large painting and the frame chipped. Have written to them will update this review based on response. The quality of the print if quite bad I think it because of size I don’t think these prints have the pixel design that support large size prints.

Update 09/jan : Got a very polite response from the company that they will ship me a replacement and a request to update the review. After some back and forth they have clarified that they will take care of the import duties for this shipment. I have yet to receive the shipment, i will update once I receive it.

Update 01 Feb - all resolved they sent back a new print and paid for the customs. I had to though figure a way to dispose of the large print and frame 2 x 1.5 m not easy. But atleast fixed the problem. Thanks

I ordered a canvas picture and it doesn’t look like the one on the website very disappointing in this company

I have been communicating with Neibac via email for 3 weeks trying to return my prints- they simply don’t work well in my house. I have several emails from them that appear to be delay tactics as they ask me the same questions that I have previously answered and now they won’t respond at all. Very frustrating experience and I would definitely not recommend unfortunately.

I purchased from this company via Instagram, where no T&C's were provided. I therefore didn't anticipate the customs charges. I contacted them and we reached an agreement to remedy this. They then lied on PayPal - stating I was a regular customer who had never complained before, when I'd never purchased from this company previously, and then told me I must have mistranslated it!! I am now struggling to secure a refund of the £300 I paid to them, and they are not being helpful. DO NOT BUY FROM THIS COMPANY.

I placed an order on Black Friday and forgot to enter the 22% discount code. I contacted customer service within seconds of placing the order to ask if they could apply the discount retroactively. Instead of simply adjusting the order, they told me the discount would only be applied to my next purchase.

As someone who also runs an online store, I know this is a very standard request that most businesses are happy to accommodate. Refusing to apply the discount, especially when contacted immediately, shows poor customer service. Unfortunately, this experience has left me disappointed, which is why I’m leaving this review.

Excellent service

Please don’t waste your money
Cheap looking, poorly made
I feel I’ve been totally ripped off
Never would I recommend

Do not purchase from this business. Like so many other reviews, I did not receive my item and now they are making it very difficult to obtain a refund. Don’t waste your time or money.

I don’t usually write reviews, but the service from this shop was incredible. I really wanted a specific large canvas but with some customisation, they made multiple edits for me until finding the right one, didn’t charge any extra for the edits, and the canvas is amazing quality.

I will 100% order from these again, first class service and a fantastic product

Lovely people to do business with. Friendly, efficient and good prices! I highly recommend Neibac!

WORST COMPANY EVER!!!!!
TOOK MY MONEY
SENT ME A PIECE OF CRAP PAINTING THE QUALITY WAS DISGSUTING WOULDNT HAVE PAID £5 FOR IT!

wont issue refund
can't send it back to Italy because too expensive
they wont collect it
they forced me to pay the difference for a second painting but never shipped it and refused to ship it and also refusing me a refund. FRAUDSTERS!!!!!! BEWARE OF THEM