Nelnet Reviews 

I have had to call Nelnet so many times (each time having to wait for extended times). After an agent assured me that they had set up automatic payments on my account, I started getting emails saying that I'd missed payments. I called and found out that auto-payments cannot be set up over the phone; I have to do that on my own. So, I set up auto-payments online (with email confirmation), and AGAIN, I received emails saying that I'd missed payment. So, I'm on the phone again.

They are withdrawing 5x what my monthly payment should be. They don't have history of these transactions on their website either. When I got ahold of customer support they said I need to email them my bank statements proving that extra money is being taken out of my account. This company is super sketchy.

I would give ZERO stars if I could. I set up a loan repayment program with Nelnet in September. I just received an email from Nelnet saying my monthly payment would be $3332 a month MORE than what I agreed to. I called to talk to someone and the phone number they provided on Nelnet website lead to an infomercial on life alert medical devices. Just a really obnoxious thing to lead people into an advertisement that has nothing to do with why they are calling. I tried their automated chat and that was worthless. I finally found a different number and sat on hold for 30 minites and then the women i spoke with told me I have been paying them each month, but im not actually paying off my loans because Im not in a loan repayment program (which is what I set up in September). My bank records show payments to Nelnet that Nelnet claims I havent made. The woman couldnt help me and put me on hold for another hour to speak with a “specialist”. I got nowhere with her. These people have lost my private information and are receiving monthly payments from me, but not paying back the loan with the money ive paid. They are completely incompetent and their customer service doesn’t exist. After hours and hours of trying to figure this out, no one at Nelnet seems to be able to help me. Avoid using Nelnet for any reason as they are a terrible company. Inhave multiple other complaints about them but dont have anymore time to waste on such a lousy company.

They don't reply to you. So when they do something wrong, which to be fair only happens on days that end in y or somewhere between the 1st and 31st of the month, you can't get it fixed.
Their customer service is literally non-existent yet i'm forced to use them because they own my loans now.
It'd be nice if the government would step in and make them actually do their job but i'm sure Jeffrey R. Noordhoek and his army of lobbyist have bought off all the right people.

My loan was purchased from Great Lakes and account is screwed up. No response via email requests, online chatbot is garbage and hours of time on hold without getting to a person. Amazing the good reviews from places like US News, just google their actual customer reviews and will see their customer support is non existent.

I’d give them ZERO if I could. I’ve called about 30 times over the last year and NEVER ever have I been able to talk to anyone. Hours and hours of holding. Not once have I actually spoken to a human being. This is ridiculous and horrible customer service!!!

I have been in contact with Nelnet for months regarding a customer service issue with no response. I am currently on the line with a supervisor and have been on the phone for over two hours!!! This company has no idea what they are doing and should be investigated for fraud.

Absolutely terrible! I paid 25k of my loan off before repayment started and set up autopay. Now I'm on phone for over an hour waiting to fix since I have a past due payment due to Nelnets incompetence!!! What do you expect from a government service, poor quality! Yep you guessed it!

Actually they get no stars but i had to click a star to write review. I have been on hold for 1 hour & 40 minutes had to hang up. Read reviews not good ...i just had a few simple questions. It is a disservice to customers that dont have internet access. I will make my first payment on line with help from co worker. Then will just mail checks. There seems to be a lot of legal actions against this company. How sad we have to deal with such a low rated & incompetent company .

If I could leave 0 stars I would! My loans were transferred to them and it's the worst thing that could have been done. Having to wait on hold for 2+ hours before getting an age t on the phone is ridiculous! They need to get rid of this company IMMEDIATELY!

My loans were completely paid off. Then I was told whatever I paid during the payment pause was forgiven and they sent me $10k back. Then I was told nevermind, not forgiven. I paid it all off, completely so there was a zero balance. Now it’s showing I still have a balance. I have tried calling every day and emailing and have yet to receive a response or speak to anyone. Terrible company.

They still haven’t posted my payment, three weeks after it came out of my bank by ACH. I’ve only reached out to them 12 times, with no response. They just stole my payment.

My loans were transferred to this company and now I am stuck in a blackhole loop. I want to repay my loans I have tried on 4 separate instances to pay them, but the payments won't go through. My bank confirms there's nothing wrong on their end. I cannot get ahold of anyone in customer service through email or phone. I can't open emailed messages in their system to read what communication they are attempting to make and their website often just gives error messages when trying to log in so for days I can't log in to see payment statuses, messages, or attempt to make more payments. I don't know what to do.

Great Lakes transferred my account here. So far can't even register to access my account for last month or so. It's pathetic and their customer service is useless.

I am required to use your service due to Greatlakes and the BidenHarris student debt relief plan failing. I am unable to update contact information or email you about it because your narrowly thought-out system is only geared to people living within the US. I am a US citizen living abroad. Please, advise since I had no choice in this matter.

They charged me an extra over $3500 on my account. I tried to call them and they were unresponsive and inattentive. It is quite obvious that my school refunded the money and NelNet was just not aware enough to do their part. They are incredibly disorganized which is the last thing that you need when you're dealing with great sums of money. I no longer trust them at all and I highly recommend that you do not trust them either!

Company solicits 'urgent opportunities' on social media. As an educator at local colleges, certified project manager, scrum master, and certified agile coach, I have written many published white papers and even had a few books published on managing stakeholders and customer-relations. Once I applied, a series of questions - from debt to high-speed internet - to US Citizenship were asked then an interview of STAR format questions were presented, which I nailed with examples of my 20+ yr experience in finance. The interviewer was pleasant though she was clearly reading off of 'queue cards,' it was clear that they have quotas to fill and white successful, college-educated men are not part of their hiring goal. Shame on them. If I knew that this bunch were handling my loan, I'd fire them for their bigotry. Highly UNRecommended.

I had a lot of medical school loans and they offered a great rate and discount to refinance them. Closed fast with minimal paperwork in just under two weeks. 👍