Nelson Myatt Reviews 178

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficient communication, making interactions pleasant and productive. Many people highlight the exceptional customer service, noting the quick response times and the clear explanations provided throughout various processes. The service provided is often described as efficient and smooth, with consumers appreciating being kept informed at every step. However, some people were dissatisfied with the service, mentioning that they felt they were constantly chasing for updates and encountered numerous mistakes that needed correction.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the helpfulness,... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and professionalism.... See more

Response time

Reviewers express satisfaction with response times. Customers consistently highlight the quick and efficient... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers highlight the helpfulness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I can highly recommend Nelson Myatt, Elisha Roberts in particular. Elisha handled the conveyancing on my recent property sale and purchase. From start to finish it was handled with professionalism... See more

Company replied

Rated 5 out of 5 stars

NM were very helpful, communicative and guiding in the sale of our property. We used NM to purchase the property just over 8 years previously and returned for their services for the sale because of th... See more

Rated 5 out of 5 stars

Nelson Myatt was my solicitor for purchasing my new home and the sale of my old one. From start to finish the communication received from Ann-Marie was excellent, everything was explained to me and... See more

Company replied

Rated 5 out of 5 stars

Jude is fantastic - very proactive, conscientious, diligent, approachable and helpful. We never had to wait long for a response, we were always kept up to date, and we were given the odd friendly nudg... See more


Company details

  1. Legal Services
  2. Conveyancer
  3. Divorce Lawyer
  4. Family Law Attorney
  5. Law Firm
  6. Personal Injury Attorney

Written by the company

Nelson Myatt Solicitors is a modern, client-focused law firm based in Llandudno Junction, North Wales. Established in 2014 and incorporated as a limited company in 2023, the firm has built a strong reputation for delivering practical, efficient, and personable legal services. We combine specialist expertise with a commitment to clear communication and exceptional client care. Our team provides legal support across several core areas, including residential and commercial conveyancing, wills and estate planning, probate, family, litigation, employment, landlord & tennant and business services. We act for private individuals, families, and businesses throughout Wales and beyond, offering a streamlined and accessible service supported by robust case management technology. Nelson Myatt has grown consistently year on year, earning recognition such as the Conwy Small Business of the Year award. Our ethos is simple: to provide high-quality legal advice with integrity, transparency, and a genuine focus on client experience. Whether you are buying a home, planning for the future, or seeking legal support for your business, we aim to make the process straightforward and stress-free.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

178 reviews

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Replied to 75% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Patient and knowledgeable

I had a very pleasant experience consulting with Nelson Myatt. They are very clear about each step of the process, always checking back and nothing moved forward until it is either checked with the client and further advised on, or in my case using a trainee solicitor, the process is carefully checked. I had a very cordial Sarah to work with and I would recommend her.

August 8, 2024
Rated 5 out of 5 stars

Conveyancing

Conveyancing. Open and honest price. Great value for money. Good advice at every stage. All done remotely - very convenient.

July 11, 2024
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Reply from Nelson Myatt

We are glad you had a good experience, especially with our remote options. Thank you for your review

Rated 5 out of 5 stars

Excellent service

Excellent service, second time using Nelson and Myatt thank you

June 13, 2024
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Reply from Nelson Myatt

Glad to have you as a client, thank you for your review.

Rated 5 out of 5 stars

All the staff are helpful

All the staff are helpful, polite and make themselves available to speak to when needed.

May 31, 2024
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Reply from Nelson Myatt

Thank you for your review, glad to hear you had a good experience from our staff, they do try hard.

Rated 3 out of 5 stars

Despite the reputation the service was lacking!

Generally the process was reasonably quick and helped us achieve our purchase. However, the individual responsible in managing our case kept asking the same questions and for the same paperwork despite already receiving the information. We had to escalate this issue which eventually resolved our concerns

May 29, 2024
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Reply from Nelson Myatt

Thank you for reviewing our service, i'm sorry we didn't get top marks from you. We have to accept that and try harder next time.

Rated 5 out of 5 stars

If you have a litigation issue you need…

If you have a litigation issue you need Nelson Myatt...they successfully battled a difficult insurance company and a particularly vexatious defendant to release us from a 10 year nightmare. Can't thank Caitlin and Andrew enough for giving us our lives back, supporting us during the ordeal and fighting to the very end to ensure we got the right outcome.

May 29, 2024
Rated 5 out of 5 stars

The service and advice was as always…

The service and advice was as always 2nd to none.
The solicitors and support staff are always helpful and very knowledgeable, any query is dealt with promptly
and efficiently.
Also the costs are very reasonable.
I would recommend Nelson Myatt to anyone who needs legal work.

May 23, 2024
Rated 5 out of 5 stars

Buying a house can be a very stressful

Buying a house can be a very stressful experience but having a lawyer who you feel is approachable and competent at doing their part in you becoming a "Home Owner" makes all the difference when you are purchasing your new home. Esther and all the team were very supportive too me and I have no hesitation in recommending Nelson Myatt Solicitors.

April 10, 2024
Rated 5 out of 5 stars

Excellent service

Excellent service. This is the 2nd time I have used Nelson Myatt in regard to a property transaction and on each occasion the level of professionalism, knowledge and service was first class. I would have absolutely no hesitation in recommending this company.

April 23, 2024
Unprompted review
Rated 5 out of 5 stars

Completely professional and thorough…

Completely professional and thorough which resulted in giving me the confidence to entrust fairly complex matters into their hands, knowing it was being dealt with by people who had MY interest at heart.
It's refreshing to deal with someone who knows there job inside out and backwards.
Caitlin was outstanding. A big thanks to Sarah also.

April 12, 2024
Nelson Myatt logo

Reply from Nelson Myatt

Thank you for taking the time to review our services, your comments have been passed on to Caitlin and Sarah.

Rated 5 out of 5 stars

Excellent service, highly recommend

Excellent service. Always available for advice and support. Andrew was very committed to my case and really knew the process and outcomes. He’s got a dedicated team supporting. Very fast service too. Expected outcome was achieved which I was very grateful off. Highly recommend this service and team. Thank you.

March 7, 2024

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