To be honest the package arrived on time so you guys did your bit but it was left on the doorstep in the rain while we were out. Not your fault but Royal Mail are your appointed courier so I have to... See more
Company replied
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See what reviewers are saying
I was getting tired of loose fitting penny-sleeves for my Magic: The Gathering cards so I started looking around the internet for some good-quality perfect fit sleeves. Reviews showed that Dragon Gua... See more
Company replied
The website was easy to navigate, I found some of what I was looking for and took advantage of free 48 hour delivery for orders over a certain price. The order came on time, neatly and securely packag... See more
Company replied
Ordered card sleeves, correct sleeves arrived in good time. Didn't receive free postage even though final order value was over £20 so don't know what happened there. They may be calculating it as £20... See more
Company replied
Company details
Written by the company
Neo Cards & Collectables is an online retailer of Pokemon trading cards and collectables based in the UK.
Contact info
United Kingdom
- 0330 122 6539
- hello@neocards.co.uk
- neocards.co.uk
4.9
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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To be honest the package arrived on…
To be honest the package arrived on time so you guys did your bit but it was left on the doorstep in the rain while we were out. Not your fault but Royal Mail are your appointed courier so I have to include this in my review. I think the package is ok but will take this further if it turns out the cards are damaged.
Update - fortunately the contents appear to be not damaged and Neo cards have been good enough to take this up with Royal Mail which is appreciated; so would happily use these guys again
December 8, 2023
Reply from Neo Cards & Collectables
Hello Pete,
Thank you for your review and your feedback. I am very sorry to hear that your package was left on the doorstep in the rain. I have reported this to our Account Manager at Royal Mail, so I hope this won't happen again. We haven't heard from you since the review, so hopefully the contents inside were OK!
We work very hard to ensure all our customers are happy with their purchases, so if you were happy with our service and would consider amending your review we would really appreciate it.
We look forward to welcoming you back to Neo soon, Pete!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Mrs Rose,
Thank you for taking the time to write a review about Neo's service. I'm happy to hear you were pleased with our quick dispatch times!
Looking forward to welcoming you back soon.
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Bianca,
Thank you for taking the time to review our service - we really appreciate it. I am really pleased to hear you're happy with the delivery service.
We're looking forward to welcoming you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Raquel,
Thank you for writing a review on our service. We dispatch orders same-day if placed before 4pm on working days and we try and ensure our prices are as competitive as possible - so I am pleased to hear that was your experience.
Looking forward to welcoming you back in the future!
With Best Wishes
Rich
Neo Cards & Collectables
Item delivered in good time
Item delivered in good time, no problems. Would be happy to use again.
November 20, 2023
Reply from Neo Cards & Collectables
Hello Lisa,
Thank you for your review. I'm glad your item arrived in good time and we'll look forward to welcoming you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Matthew,
It's great to hear you had an excellent experience with Neo - thank you for writing a review!
We look forward to welcoming you back soon.
With Best Wishes
Rich
Neo Cards & Collectables
Fantastic - will definitely use again
Good price, kept up to date with updates on dispatch and delivery. Quick delivery
November 8, 2023
Reply from Neo Cards & Collectables
Hello!
Thank you very much for your recent review. I am really glad to hear your order arrived quickly and you were updated by Royal Mail throughout.
Looking forward to welcoming you back to Neo soon!
With Best Wishes
Rich
Neo Cards & Collectables
Easy to use service
Easy to use service, quick delivery and in good condition. 5/5, thank you!
November 7, 2023
Reply from Neo Cards & Collectables
Hello Greg,
I'm glad your order arrived quickly and in good condition - looking forward to welcoming you back to Neo soon!
With Best Wishes
Rich
Neo Cards & Collectables
Best Pokémon TCG buying experience
Good price with really quick dispatch - was notified every step of the way as to my order progress. Came packaged well and safely. Will definitely be using again.
November 10, 2023
Unprompted review
Reply from Neo Cards & Collectables
Hello Callum,
Thank you for taking the time to leave a review - it's great to hear you had an excellent experience.
We'll look forward to welcoming you back to Neo in the near future!
With Best Wishes
Rich
Great Service again from Neo.
Good communication. Prompt delivery. Product as described. Great service again. Thank you Neo Cards.
October 27, 2023
Reply from Neo Cards & Collectables
Hello Will,
Thank you for using Neo and for writing a review - it's always a pleasure to welcome you back and your loyalty is very much appreciated!
With Best Wishes
Rich
Neo Cards & Collectables
Fast delivery
October 9, 2023
Reply from Neo Cards & Collectables
Hello Gabriela,
Thank you for the review and I am really pleased to hear to your order arrived quickly.
We look forward to welcome you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Anthony,
Thank you for taking the time to write a review. I'm happy to hear you're pleased with the service we offer and that your order arrived quickly.
Looking forward to welcoming you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello!
Thank you for taking the time to write a review on your Neo experience. It's great to hear you're happy with our fast dispatch and the quality of our products - we look forward to welcoming you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
Above and beyond
You guys went above and beyond even though you were in holiday, thank you for sorting out the delivery for next day delivery and also had 2 Charizard pulls from the same booster pack !! Definitely buying from you guys again!!
August 21, 2023
Reply from Neo Cards & Collectables
Hello John,
Thank you for your review - I'm glad your order arrived quickly and you were happy with the pulls!
Looking forward to welcoming you back soon.
With Best Wishes
Rich
Neo Cards & Collectables
Absolutely amazing ⭐️⭐️⭐️⭐️⭐️
Great speedy delivery! Amazing card pulls! I have purchased previously too. Highly recommended.
August 24, 2023
Reply from Neo Cards & Collectables
Hello Waseem!
Thank you for taking the time to write and review and I am really happy your order arrived quickly and you were happy with your pulls!
Looking forward to welcoming you back to Neo soon.
With Best Wishes
Rich
Great prices
Great prices for my purchase. They was away but told me a date they would posted, true to there word they posted on the day they said and the parcel arrived in a short few days. Well packaged and definitely recommend n purchase off these again.
August 2, 2023
Reply from Neo Cards & Collectables
Hello Scott,
Thank you for taking the time to write a review on our service - I am really glad to hear your order arrived promptly!
Looking forward to welcoming you back to Neo in the future.
With Best Wishes
Rich
Neo Cards & Collectables
Neocards are great they have what need…
Neocards are great they have what need it comes in great packaging at the right price very quick service and nothing is to much trouble
July 9, 2023
Reply from Neo Cards & Collectables
Hello Steve,
Thank you for taking the time to write a review, but also a huge thank you for being such a loyal customer - it's very much appreciated.
Looking forward to welcoming you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Thomas,
Thank you for taking the time to leave a review - I am really pleased to hear your order arrived within 24 hours!
Looking forward to welcoming you back to Neo soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Tracey,
I am glad you had a fantastic experience - thank you for taking the time to write a review.
We'll look forward to welcoming you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello!
Thank you for taking the time to leave a review - we really appreciate it. I am glad your ordering experience was positive, and we'll look forward to welcoming you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
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