To be honest the package arrived on time so you guys did your bit but it was left on the doorstep in the rain while we were out. Not your fault but Royal Mail are your appointed courier so I have to... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I was getting tired of loose fitting penny-sleeves for my Magic: The Gathering cards so I started looking around the internet for some good-quality perfect fit sleeves. Reviews showed that Dragon Gua... See more
Company replied
The website was easy to navigate, I found some of what I was looking for and took advantage of free 48 hour delivery for orders over a certain price. The order came on time, neatly and securely packag... See more
Company replied
Ordered card sleeves, correct sleeves arrived in good time. Didn't receive free postage even though final order value was over £20 so don't know what happened there. They may be calculating it as £20... See more
Company replied
Company details
Written by the company
Neo Cards & Collectables is an online retailer of Pokemon trading cards and collectables based in the UK.
Contact info
United Kingdom
- 0330 122 6539
- hello@neocards.co.uk
- neocards.co.uk
4.9
Excellent
142 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value and service
The card albums I ordered were half the price of the same product on Amazon. I also received my order the next day which was great 👍
November 2, 2022
Reply from Neo Cards & Collectables
Hello Shirley,
Thank you for taking the time to write a review - it's very much appreciated. Great news that the products were cheaper than Amazon and arrived next day!
We'll look forward to welcoming you back soon and if there's anything we can do to help in the meantime, please let us know.
With Best Wishes
Rich
Neo Cards & Collectables
Fantastic shopping experience!
Fantastic shopping experience!
Used the messenger service and got the help I needed instantly.
Fast delivery and friendly service.
Would shop here again!
November 1, 2022
Reply from Neo Cards & Collectables
Hello!
Thank you so much for taking the time to write a review and I am really glad to hear you had a fantastic shopping experience with Neo!
Looking forward to welcoming you back soon.
With Best Wishes
Rich
Neo Cards & Collectables
great services!
quick despatch, excellent packaging plus competitive prices! thank you
October 17, 2022
Reply from Neo Cards & Collectables
Hello Elena,
Thank you very much for writing a review - I am really happy to hear you're pleased with our service!
We're looking forward to welcoming you back soon!
With Best Wishes
Rich
Reply from Neo Cards & Collectables
Hello JCR,
Thank you for shopping at Neo and for your excellent review! I am glad to hear you're happy with the service and your delivery was quick!
Looking forward to welcoming you back soon.
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello Beth,
Thank you for taking the time to write a review. I am really happy to hear that you got some lovely hits in the box that you purchased - that's great news!
Looking forward to welcoming you back to Neo soon - have a great day!
With Best Wishes
Rich
Neo Cards & Collectables
Brilliant.
Brilliant. Have used a few times now. Fair prices, quick delivery, excellent quality products. Highly recommend.
October 10, 2022
Reply from Neo Cards & Collectables
Hello Becky!
I am so pleased you received a brilliant service from Neo - thank you for taking the time to write a review, it's very much appreciated.
Looking forward to welcoming you back soon.
With Best Wishes
Rich
Neo Cards & Collectables
Ordered deck protector sleeves
Ordered deck protector sleeves. Arrived very quickly and securely.
October 10, 2022
Reply from Neo Cards & Collectables
Hello David,
Thank you for taking the time out of your day to write a review - I am really pleased to hear you had an excellent experience!
Looking forward to welcoming you back to Neo soon.
Have a great day!
With Best Wishes
Rich
Neo Cards & Collectables
Collectors heaven
The place to go for card collectors, fair prices, great website and a great d selection of pokemon and other card games,. Buy something now and be amazed.
September 16, 2022
Reply from Neo Cards & Collectables
Hello Vic,
Thank you very much for taking the time to write a review - it sounds like you've had a great experience!
If there's anything else we can do to help or support, please let me know. In the meantime, we'll look forward to welcoming you back soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello!
Thank you very much for leaving a review of our service. I am really pleased your order was delivered quickly and you're happy with our customer service! That's great news.
Thank you for using Neo and we'll look forward to welcoming you back very soon!
With Best Wishes
Rich
Neo Cards & Collectables
Fantastic Service
Great prices, speedy delivery and very well packaged, recommend!
August 12, 2022
Unprompted review
Reply from Neo Cards & Collectables
Hello Christopher,
Thank you so much for taking the time to write a review - I am really pleased to hear you had a fantastic experience!
If there's anything else we can do in the meantime, please get in touch. Otherwise, we hope to welcome you back to Neo very soon!
With Best Wishes
Rich
Neo Cards & Collectables
Reply from Neo Cards & Collectables
Hello!
Thank you for taking the time to leave a review of our service - it's very much appreciated. I'm glad you had a fantastic experience and you're happy with our delivery times and prices too!
If there's anything else we can do to help or support; please let me know.
With Best Wishes
Rich
Neo Cards & Collectables
Amazing service
Amazing service, first time I have ordered from them and it won't be the last.
My order was processed the same day and it arrived 2 days later.
Prices on the site are very fair too.
5/5
July 29, 2022
Unprompted review
Reply from Neo Cards & Collectables
Hello Karim,
Thank you for your 5* review - I am pleased your order arrived so quickly. I am glad you found us too, and we'll look forward to welcoming you back to Neo very soon!
Have a great week.
With Best Wishes
Rich
Neo Cards & Collectables
Brilliant service and fast shipping
July 22, 2022
Reply from Neo Cards & Collectables
Hello Damien,
Thank you very much for your review and I am really happy to hear you're pleased with our service and fast shipping. We dispatch weekday orders placed before 4pm same-day to ensure they reach you as soon as possible.
Hope to welcome you back to Neo soon!
With Best Wishes
Rich
Reply from Neo Cards & Collectables
Hello!
Thank you for taking the time to review our service, it's very much appreciated. I am happy to hear your package arrived quickly and you were pleased with your purchase - we couldn't ask for more.
I hope you have a great week ahead and we'll look forward to welcoming you back to Neo very soon!
With Best Wishes
Rich
Excellent Service, highly recommended.
I was surprised to find the item I wanted was in stock, excellent service, the items came beautifully packaged and in great condition, fantastic communication, and reasonably priced goods. I will definitely be returning for purchases in the future if my bank balance allows.
June 24, 2022
Reply from Neo Cards & Collectables
Hello Jason,
Thank you so much for leaving a review - it's very much appreciated. I am pleased you're happy with the service, packaging and communication - we always try and price competitively, too.
Looking forward to welcoming you back again soon (when the bank balance allows!)
Have a great weekend!
With Best Wishes
Rich
Reply from Neo Cards & Collectables
Hello Jordan,
Thank you very much for taking the time out of your day to write a review. We dispatch all orders placed by 4pm same-day, so I am glad your order arrived quickly!
We look forward to welcoming you back to Neo soon!
Have a great week ahead.
With Best Wishes
Rich
Highly recommend
Ordered a couple times, will definately be ordering again. New to the hobby and glad i've found this. Great selection of products at competitive prices
June 8, 2022
Reply from Neo Cards & Collectables
Hello!
Thank you for your excellent review and welcome to Neo! I hope you're enjoying the hobby, and we'll look forward to seeing you back again soon.
If there's anything I can do to help or support in the meantime, please let me know.
Have a great day!
With Best Wishes
Rich
Perfect fit, perfict price
I was getting tired of loose fitting penny-sleeves for my Magic: The Gathering cards so I started looking around the internet for some good-quality perfect fit sleeves. Reviews showed that Dragon Guard sleeves were not only popular among CCG players, but had great reviews.
When looking for the best price, I found Neo Cards and Collectables. My order came quickly and I am now happy that I don't have to look around when I need more sleeves.
May 28, 2022
Reply from Neo Cards & Collectables
Hello Mr Perry-Brooker,
Thank you for taking the time to write a review on our products and service - it's very much appreciated.
Dragon Shield is an excellent choice for perfect fit sleeves, so I think you'll be very happy using these for your cards going forwards!
If there's anything we can do to help or support in the future - please let us know.
Have a great week!
With Best Wishes
Rich
Reply from Neo Cards & Collectables
Hello!
Thank you very much for your review - we really appreciated each and every one. I am really pleased your order arrived quickly and we'll look forward to welcoming you back to Neo soon!
Have a great week!
With Best Wishes
Rich
Fast delivery
May 24, 2022
Reply from Neo Cards & Collectables
Hello Adelmo,
Thank you so much for taking the time to write a review - I am so happy to hear your order arrived quickly. That's what we like!
If there's anything else I can do to help or support; please let me know.
Looking forward to seeing you back at Neo soon!
With Best Wishes
Rich
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.