Neomachi Reviews 

880
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 50 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the apparel for its fantastic designs, vibrant colors, and soft, sturdy fabric quality that feels comfortable to wear. Many people also appreciate the fast delivery times, excellent communication, and exceptionally helpful customer service interactions when assistance is needed. However, some people mentioned difficulties with sizing consistency, noting that garments can sometimes fit smaller than expected. A few consumers also noted instances where prints faded after multiple washing cycles or orders arrived with incorrect items. Others experienced longer shipping times than anticipated when waiting for packages to cross international borders.

What people talk about most

Product

Customers consistently note positive experiences with product, frequently praising the fantastic designs and... See more

Quality

Consumers find quality to be positive, frequently praising the fantastic designs, sturdy fabric, and great... See more

Order

Customers had ambiguous experiences with order processes, with many reviewers praising fast dispatch times,... See more

Delivery service

Clients share satisfaction on delivery service, frequently highlighting swift shipping times across various... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that support agents are first-class, super,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered on the 28th October and arrived on the 31st, so very happy with that side of things. The designs really pop and the sizing is good (if you’re six foot and not built like a stick, XL should b... See more

Rated 5 out of 5 stars

Great hoodie, soft inside and super cosy fit (i ordered 3 Sizes up for an oversized look). At first I ordered the wrong size by mistake and they were very helpful with telling me how to return for a... See more

Rated 5 out of 5 stars

Really helpful. quick to respond, I had a problem with shipping (The Couriers fault NOT Neomachi!) and they sorted it out immediately. On top of that the products are awesome, well printed and well ma... See more

Rated 5 out of 5 stars

I saw the designs online and decided to place an order for a hoodie, a few zipped hoodies and a couple of shirts. I am surprised at the quality of the fabric and the prints. The fabric feels sturdy... See more


Company details

  1. Clothing Store

Written by the company

Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world. Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

880 reviews

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4.5

All reviews

(880)

90 reviews in the last 12 months

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Rated 1 out of 5 stars

Incorrect Size Shirt Twice & No Correct Replacement

I ordered two shirts from them in a Medium, one arrived as a Small so I contacted them to get a replacement and that replacement also came as a Small. Once again I flagged it and they said they'd deliver the correct size and three months later I still haven't received it or even heard of an update. It's a t-shirt size, this shouldn't be difficult.
As a first time user this has been a horrible experience, I won't be using them again and I wouldn't suggest anyone use them as the hassle isn't worth it.

April 13, 2026
Unprompted review
Rated 5 out of 5 stars

The most comfortable hoodies I've ever worn

After being gifted a hoodie, I purchased 2 more, and every time I am baffled by how comfortable and pretty they are. This is now my favorite online shop by far.

Furthermore, the shipping is much faster than I would expect, and the staff seems to be incredibly nice, based on the few interactions I've had.

Really a great experience.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Great hoodie and exchange process

Great hoodie, soft inside and super cosy fit (i ordered 3
Sizes up for an oversized look).
At first I ordered the wrong size by mistake and they were very helpful with telling me how to return for an exchange, and they immediatly sent the new one out when I sent proof of postage of the return, arrived quickly considering it came from abroad!

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered a bomber jacket after seeing…

I ordered a bomber jacket after seeing it advertised on Facebook and falling in love with the dino-mecha design. I am a huge cyberpunk nerd, but good cyberpunk gear is so hard to find- I was so pleased to find Neomachi and even more so once the jacket arrived! It came with a free t-shirt as part of a special offer, was delivered quickly and is excellent quality! It's comfortable, true to size, and the design is well printed and looks amazing! I will definitely be ordering again!

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Top quality meets top design

I first ordered from Neomachi a few years ago and now I ordered again. The designs are magnificent and so authentic, you just love to look at your clothes yourself. The prints are a work of art.
Combining really good quality AND ecological aspirations I can recommend this shop from the bottom of my heart.
The quality is longterm by the way: Even after around 30-50 washes the prints are still totally fine.
To be honest I would love to buy there more often, but the clothes don't break.
My Neomachi stuff is sitting in my closet right now offering guidance and counseling to my Nike and Adidas Shirts.

February 2, 2026
Unprompted review
Rated 3 out of 5 stars

The clothes themselves are lovely and…

The clothes themselves are lovely and well made, which is why this is a difficult review to write. This was my second purchase from the brand.

Unfortunately, on this order I specifically ordered a women’s T-shirt but was sent a men’s fit instead. I contacted the company and was asked to provide photos of the tags. After not hearing back, I had to follow up, at which point I was apologised to and told that my original email had not been seen and had been misplaced.

It then took around a month to receive a full response, only to be told that the T-shirt was “unisex.” This was disappointing, as I had deliberately ordered a women’s cut. I was also not offered any compensation, and the apology felt quite limited given the delay and the outcome.

It’s a shame, as the quality of the clothing is excellent, but the handling of this issue has made me reluctant to order again.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Impressed with the quality

I saw the designs online and decided to place an order for a hoodie, a few zipped hoodies and a couple of shirts.
I am surprised at the quality of the fabric and the prints. The fabric feels sturdy and well made. The prints have now survived several washing cycles without any damage to them.
The delivery was faster than what was indicated on the site, which is a nice bonus.

January 19, 2026
Rated 2 out of 5 stars

I expected better quality for a 80 euros hoodie

I expected better quality for a 80 euros hoodie, the print is not good, seems very amateur and I can tell is not going to last, one wash and is already looking washed away the colouts.
I don't give less cause shipping and design were the only thing good

February 2, 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Bomber

Best jacket I've ordered, design is amazing, very warm, can tell it's good quality. A lot of good eyes on it, recommend it!

January 13, 2026
Rated 5 out of 5 stars

Really helpful/Great product

Really helpful. quick to respond, I had a problem with shipping (The Couriers fault NOT Neomachi!) and they sorted it out immediately. On top of that the products are awesome, well printed and well made. Highly recommend

December 29, 2025
Unprompted review

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