Ordered on the 28th October and arrived on the 31st, so very happy with that side of things. The designs really pop and the sizing is good (if you’re six foot and not built like a stick, XL should b... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Company details
Written by the company
Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world. Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton.
Contact info
Netherlands
- neomachi.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Incorrect Size Shirt Twice & No Correct Replacement
I ordered two shirts from them in a Medium, one arrived as a Small so I contacted them to get a replacement and that replacement also came as a Small. Once again I flagged it and they said they'd deliver the correct size and three months later I still haven't received it or even heard of an update. It's a t-shirt size, this shouldn't be difficult.
As a first time user this has been a horrible experience, I won't be using them again and I wouldn't suggest anyone use them as the hassle isn't worth it.
The most comfortable hoodies I've ever worn
After being gifted a hoodie, I purchased 2 more, and every time I am baffled by how comfortable and pretty they are. This is now my favorite online shop by far.
Furthermore, the shipping is much faster than I would expect, and the staff seems to be incredibly nice, based on the few interactions I've had.
Really a great experience.
I love this design
I love this design. I think that quality of print on cloths is also good
Love this company bought from as soon…
Love this company bought from as soon as I saw there products which are very good quality cotton btw. Joggers are cool but the bombers and choice t shirts are fabulous. The art is lovely and unique to this company.
Great hoodie and exchange process
Great hoodie, soft inside and super cosy fit (i ordered 3
Sizes up for an oversized look).
At first I ordered the wrong size by mistake and they were very helpful with telling me how to return for an exchange, and they immediatly sent the new one out when I sent proof of postage of the return, arrived quickly considering it came from abroad!
I ordered a bomber jacket after seeing…
I ordered a bomber jacket after seeing it advertised on Facebook and falling in love with the dino-mecha design. I am a huge cyberpunk nerd, but good cyberpunk gear is so hard to find- I was so pleased to find Neomachi and even more so once the jacket arrived! It came with a free t-shirt as part of a special offer, was delivered quickly and is excellent quality! It's comfortable, true to size, and the design is well printed and looks amazing! I will definitely be ordering again!
Top quality meets top design
I first ordered from Neomachi a few years ago and now I ordered again. The designs are magnificent and so authentic, you just love to look at your clothes yourself. The prints are a work of art.
Combining really good quality AND ecological aspirations I can recommend this shop from the bottom of my heart.
The quality is longterm by the way: Even after around 30-50 washes the prints are still totally fine.
To be honest I would love to buy there more often, but the clothes don't break.
My Neomachi stuff is sitting in my closet right now offering guidance and counseling to my Nike and Adidas Shirts.
The T-shirts are great and staff are…
The T-shirts are great and staff are very friendly.
The clothes themselves are lovely and…
The clothes themselves are lovely and well made, which is why this is a difficult review to write. This was my second purchase from the brand.
Unfortunately, on this order I specifically ordered a women’s T-shirt but was sent a men’s fit instead. I contacted the company and was asked to provide photos of the tags. After not hearing back, I had to follow up, at which point I was apologised to and told that my original email had not been seen and had been misplaced.
It then took around a month to receive a full response, only to be told that the T-shirt was “unisex.” This was disappointing, as I had deliberately ordered a women’s cut. I was also not offered any compensation, and the apology felt quite limited given the delay and the outcome.
It’s a shame, as the quality of the clothing is excellent, but the handling of this issue has made me reluctant to order again.
Impressed with the quality
I saw the designs online and decided to place an order for a hoodie, a few zipped hoodies and a couple of shirts.
I am surprised at the quality of the fabric and the prints. The fabric feels sturdy and well made. The prints have now survived several washing cycles without any damage to them.
The delivery was faster than what was indicated on the site, which is a nice bonus.
I expected better quality for a 80 euros hoodie
I expected better quality for a 80 euros hoodie, the print is not good, seems very amateur and I can tell is not going to last, one wash and is already looking washed away the colouts.
I don't give less cause shipping and design were the only thing good
Amazing Bomber
Best jacket I've ordered, design is amazing, very warm, can tell it's good quality. A lot of good eyes on it, recommend it!
Its a nice shirt that i ordered its a…
Its a nice shirt that i ordered its a shame its not made for people who are more musculair, i ordered a XL the size seems right except for the chest area is to tight for me
Great designs and quality
The clothes (hoodies and joggers) are really good quality, soft and look great.
Great thank you
Really helpful/Great product
Really helpful. quick to respond, I had a problem with shipping (The Couriers fault NOT Neomachi!) and they sorted it out immediately. On top of that the products are awesome, well printed and well made. Highly recommend
Good quality t-shirts
Good quality t-shirts, the price is average compared to other websites who offer the same service.
There was a €85.00 customs charge on…
There was a €85.00 customs charge on the coat, so I haven't collected it.
It's now too expensive to merit the purchase.
It would be useful to make the initial cost under £135.00, so there is no massive customs charge to pay.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








