Neomachi Reviews 

869
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting the excellent materials and durable designs that often withstand multiple washes. Many people appreciate the unique and appealing designs, finding them comfortable and well-made. Reviewers frequently highlight the fast delivery and efficient order processing, along with responsive and helpful customer service that quickly resolves issues. However, some customers also noted that sizing can be inconsistent, particularly for hoodies, often recommending sizing up for a preferred fit. A few reviewers mentioned receiving incorrect sizes or items, which required further communication with customer support.

What people talk about most

Product

Consumers find product to be positive, with many expressing high satisfaction with the quality, design, and... See more

Quality

Reviewers mention positive feedback about quality, with many praising the solid quality, stylish designs, and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many praising the swift and fast delivery... See more

Order

Customers consistently note ambiguous experiences with order, with some expressing satisfaction and a desire... See more

Customer service

Users describe positive interactions with customer service, with many reviewers giving it a 10/10 and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good quality articles, beautifull designs. Warning, the T-shirt are sized properly, but the hoodies size really small, take at least one size bigger than what you're used to with other brand.

Rated 4 out of 5 stars

I love the design which Is why I ordered a T shirt and hoodie. I assumed, due to the price that they would be made from premium, more heavyweight material however on receipt of the goods I was disa... See more

Rated 4 out of 5 stars

Amazing designs, great delivery and good products. As described the size is a neat fit and should be over-sized for a more casual style.

Rated 4 out of 5 stars

Hoodies are good quality, bright colors, stiff and soft cotton. Delivery into finland taked 14 days.


Company details

  1. Clothing Store

Written by the company

Neomachi is a cyberpunk/Japanese inspired apparel store that stands for high quality apparel, unique art, sustainability and a personal touch. They’re based in Amsterdam but sell their clothes all over the world. Neomachi draws its inspiration from Japanese, anime, futuristic and retro inspired themes. The designs are made from scratch by real artists. The idea is to produce quality clothes that are cool enough to stand out, yet subtle enough to be wearable on a daily basis. The t-shirts, hoodies and sweaters are made from 100% organic cotton.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

869 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.5

All reviews

(869)

113 reviews in the last 12 months

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Rated 2 out of 5 stars

product doesn't look like the one on their site

Edited:
thank you for the refund.

I purchased a hoodie from them on April 4th.
I was interested in the theme and style of their brand, so I decided to give it a try.
3 weeks later, and the item wasn't shipped yet.
I had to reach them multiple times via different platforms (even leaving them a message on the comment section on Instagram) and waited a few more weeks to receive a response and an update on my order.

the hoodie came 6 weeks later, just to be completely disappointed about the quality of the product.
the ink seems faded due to some printing quality issue.
Also, the package was complete trash.
no packaging, no label, no thank you letter, no stickers.. just a bland, generic transparent plastic bag inside the delivery bag (the hoodie didn't even look folded properly, lmao!).

I recently reached them out again about the issue with the quality of the print (over 3 weeks ago). I am still waiting to this very moment for a refund or an exchange.
I truly want to give independent creators a chance and show them support, but with these guys, the amount of issues I had to deal with from my first experience was just too frustrating.

unless I am getting this problem fixed, I don't know how I could buy anything else from them in the future (especially when I look at the price of their products, there are way more options out there in the market with way lower prices too).

April 2, 2025
Unprompted review
Neomachi logo

Reply from Neomachi

Hi there,

We're really sorry to hear about your experience — this is not the impression we want to leave. Shipping from the EU to the US can sometimes take longer, and unfortunately our owner just welcomed a baby, so customer support was slower than usual. It also seems like we missed your emails, possibly due to spam filtering, which we truly regret.

We’d really like to make this right. Could you please share your order number or send us another email? We'll prioritize your case and do our best to resolve the issue promptly.

Thank you for your patience and for supporting independent creators — we genuinely appreciate it.

— Team NeoMachi

Rated 5 out of 5 stars

Top Qualit and Print. Fast Delivery

The T-shirts are of very good quality. Very comfortable to wear. They retain their shape. They are well made. The print is also very good. Even after several washes, they don't lose their vibrant colors. I now have 10 T-shirts and am very satisfied. I ordered the first T-shirt too big, the exchange was very straightforward, and all deliveries were very fast and well packaged.

May 19, 2025
Rated 1 out of 5 stars

Order a T-Shirt and a hoddie 10 days…

Order a T-Shirt and a hoddie 10 days ago. Still no updates on shiping or delivery. I have mail them several times but no answer.
Is this company really legit?

June 6, 2025
Unprompted review
Neomachi logo

Reply from Neomachi

Hi Stefan,

I think we must have missed your emails somehow. They might have ended up in spam. Could we get your order number so we can help you out?

Rated 5 out of 5 stars

All positive here!

There's a few negative reviews about Neomachi clothes, but I'll address my own experiences with them.
I ordered 4x Tshirts on the 4for3 offer with delivery to the UK (SW Scotland specifically).
I ordered my size using their size guide and measuring my own shirts that fit well.
They arrived within a few days, honestly a little quicker than I actually expected.
I had no extra tax/duty to pay.
The tshirts fit well and the prints are great, perhaps not as vibrant as *some* might expect, but they're bright, sharp and well defined. I'm very happy with them at the price I paid.
I will definitely order from Neomachi again going by the quality and fit I've experienced.

May 26, 2025
Unprompted review
Rated 5 out of 5 stars

I love this shop

I love this shop. The designs are all original and quircky and the prices are reasonable and the sizes were just PERFECT. The clothes are comfortable and I feel great in it. The service and delivery was not only excellent, I really am so happy. Thank you so much!

May 14, 2025
Unprompted review
Rated 5 out of 5 stars

My second order and very happy.

Just received two hoodies and a t shirt (T shirt was free as part of an offer) having previously ordered a hoodie I was very happy with. I love the designs and the quality was great. I had a query to which I received a quick and friendly reply and my order arrived within the expected timeframe. I'll certainly be going back for more.

May 2, 2025
Unprompted review
Rated 2 out of 5 stars

Nice designs but terrible quality

The designs look good but the quality, customer service and delivery times are a massive let down. Sent two emails chasing the delivery, neither were acknowledged. When my order finally arrived the colours were nothing like advertised, ordered a vivid orange design and another pink one. They are both basically red and the colour bleed around the print is very noticeable. After wearing one of the hoodies, realised it had a hole in the arm. Very disappointing, expected better but just another brand selling cheap disposable clothing at high prices.

April 28, 2025
Unprompted review
Neomachi logo

Reply from Neomachi

Thank you for your feedback. We're sorry to hear about your experience and would like to help resolve the issue.

We haven’t been able to locate any emails from you. Could you please contact us directly at hello@neomachi.com? We’ll make sure to assist you as quickly as possible.

Rated 3 out of 5 stars

I bought a zippered EVO sweatshirt

I bought a zippered EVO sweatshirt. It arrived in Hungary quickly, in about 1 week. The patterns are very good, I was attracted to it, but the quality of the print is not nice, the quality is not what I expected. The material of the sweatshirt is thin, not fluffy inside, it has no support, it is a little droopy. The zipper is quite tight. I ordered a size larger on their recommendation, because I am a bit pot-bellied (L>XL) but I am not sure I should have. The sleeves are also quite long, although I do not have short arms. Overall, I am not satisfied, but I will not return it. I do not want to pay extra for it and I do not feel like messing around either. I think this sweatshirt is too expensive for this quality, it is not worth the price. I expected something more special, extra quality. I have several similar style sweatshirts in much better quality and for a fraction of this price. I suggest a Neomachi label around the neck, a small greeting card in the package, maybe a gift sticker... etc. It would improve the feeling of specialness and you should also pay attention to quality.

April 24, 2025
Unprompted review
Rated 5 out of 5 stars

I am very satisfied with my purchase

I am very satisfied with my purchase! I got a windbreaker, and being a hippy lady I am usually between a large/x-large in shirts and jackets, so I opted for the x/large windbreaker which fits very nicely. It’s not too big or snug, and feels very comfortable.

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Great jackets that look badass.

Great jackets that look badass.

I bought myself two jackets, one bomber jacket and one parka jacket.

Didn't take too long they appeared to my place and both look excellent. The quality seems good so far and they're warm enough to hold their own in Finnish early spring, so usually -5 to +5 celsius with wind.

Also they make me feel good when I wear them. :)

Just take note that the sleeve pocket in the bomber jacket is sewn shut from the middle (not completely, just a little bit), I think you can open it yourself if you need those pockets.

April 8, 2025
Unprompted review
Rated 5 out of 5 stars

HAPPY CUSTOMER

Got myself a t-shirt and joggers and they're fantastic. No cheap prints on cheaper fabric. Neomachi and now my go to for good looking clothes!

March 22, 2025
Unprompted review
Rated 5 out of 5 stars

really excellent quality

I had been looking for clothing like this for a long time when they popped up on Insta. Ordered 5 T´s and a hoodie. These are really excellent quality, thick fabric, vibrant colours. The T shirts are nice and long (I order size L actually being an M).

March 12, 2025
Rated 4 out of 5 stars

Overall not too bad but size up

Overall not too bad, UK buyers beware you will have to pay a fair amount to change sizes as the warehouse is in Poland/Germany.

However they exchanged for a new size and all was well!

I would definitely say size up, I'm 173cm and 75kg and the medium was pretty tight and short, so go large!

The prints well it's not as solid or vibrant as the pictures but it was still a good 4/5 and pretty close.

Got a small video on YouTube for the hoodie! Just search for neomachi hoodie.

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

I love my Neomachi sweaters

I love my Neomachi sweaters, t-shirts and ofcourse my bomberjacket! All of them look really cool and feel very nice. I always get compliments when I wear Neomachi. Their service is great too. Don't hesitate and just go for it!

February 12, 2025
Unprompted review

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